Innovation Is Not A Luxury: Rewriting the QSR Playbook
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from Wish List failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
Innovation Is Not A Luxury: Rewriting the QSR Playbook
-
Narrated by:
-
By:
About this listen
Rosenberg reveals how Dunkin’ turned doughnut scraps into the billion-dollar Munchkin phenomenon during the 1970s oil crisis, while Domino’s boardroom bets on digital ordering catapulted it from stagnation to 80% online sales dominance.
Hudson reflects on Sonic’s early "pay-at-your-stall" tech gamble inspired by gas pumps, proving that incremental customer-centric shifts — not just flashy tech — build lasting brands.
The trio argues why convenience now trumps even product quality, and why franchises that ignore the "techno-oval" risk obsolescence.
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.