Recorded live at Backbase ENGAGE Americas, episode 65 of Banking Reinvented is a panel discussion that covers one of the most human questions in digital transformation: how do we scale innovation not just through technology, but through people?

In this episode, moderator Robert Soetens is joined by some of North America’s banking leaders, including T.J. Steele (Eastern Bank), Christina Buono (National Bank of Canada), and Judith Henderson (WSECU). They discuss how real transformation is driven by having a growth mindset, not just tech modernization. Because — as they note — in the long run, having the right people in place can be just as important as investing in a digital banking platform.

Tune in to hear how to create adaptive banking cultures that are curious, collaborative, and customer-obsessed.

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Timestamps

(00:00) – Welcome to the “Banking Reinvented” podcast

(00:46) – Introduction to topics and speakers

(02:56) – Leadership tips for increasing agility and growth

(05:19) – Measuring behavioral performance indicators

(06:44) – Helping employees adapt to cultural changes

(08:42) – Getting employees to buy in to change

(11:04) – Being a manager vs. being a coach/mentor

(16:22) – Working with those who are resistant to change

(18:15) – Cross-departmental change and communication

(24:43) – Key advice for leaders about mindset changes

(30:03) – Questions from the audience

(32:44) – Episode wrap-up