Therapy is often seen as a safe, supportive space, but what happens when it goes wrong? In this episode of Inside Social Work, I’m joined by Carrie Wiita, adjunct professor, consultant, and creator of Interpersonal Branding, to unpack what bad therapy has taught her about being a better therapist.

We talk about what happens when therapy misses the mark, how defensiveness impacts client relationships, and why rupture and repair skills are essential for every therapist.

Whether you’re a social worker, therapist, or someone navigating therapy yourself, this conversation will help you see the importance of transparency, fit, and realistic expectations.

We explore:

• How defensiveness can damage the client–therapist relationship

• Why rupture and repair is one of the most important therapeutic skills

• The role of client expectations in therapy outcomes

• How deliberate practice builds confidence and skill

• Why talking about therapy’s side effects matters

• How marketing and branding can help clients find the right fit

• Practical advice for clients to ask the right questions

• Why mistakes in therapy are inevitable but repair is possible

Resources:

• Santio Counselling Centre

• Inside Social Work Podcast

• Get Ready for Therapy Guide

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