What To Do When You Get A Negative Review
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What To Do When You Get A Negative Review
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About this listen
This podcast addresses the emotional impact of receiving negative customer reviews and offers practical advice on how to manage these feelings. The key message is to take a 24-hour pause, reflect on the feedback, own any truths, and respond briefly, kindly, and accountably. The script emphasizes that one negative comment does not negate the positive experiences created for other customers and encourages business owners to move forward constructively.
00:00 Introduction: The Anxiety of Receiving Reviews
00:35 Validating Your Feelings
01:03 Handling Negative Reviews
01:20 Taking Time to Reflect
01:34 Responding with Accountability
01:45 Acceptance and Moving Forward
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit drtiffscommunity.substack.com
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.