Customer service is available 24/7

**Our Customer Service team are here to help you 24/7!** To help us provide you with the best live support, please choose one of the options below and we’ll get someone to help:

1. Why are you contacting us today?

Account & Membership
Payments, Refunds & Returns
Listening & My Library
Audible Credits
Sign In or Something Else

2. Tell us more

Did you know?

Your next great listen is waiting! We would love to have you try out our membership plan and start your free 30-day trial. To sign-up today, and learn more about our exclusive membership benefits, please visit our ‘Join Us’ page.
If you have recently placed your account on hold and would like to reactivate your membership, click the button below:
You can also visit our membership renewal page to renew your membership early by clicking the button below. Renewing your membership early will also change your billing date
Monthly Audible membership plans can be placed on hold for a duration of up to 1, 2 or 3 months to give you time to catch up on unused credits or simply take a break. During this time you will not be billed your monthly membership fee, but will retain access to many benefits including:
  • Access to any unused credits
  • Advanced notice of sales and promotions
If you would still like to cancel:
After completing the steps above, you will receive an email confirmation so please keep an eye out for this!
Note: You can place your membership on hold once every 12 months. Customers on an annual membership cannot put their account on hold. Please visit our FAQ for more information.
Please Contact Us if you are unable to Pause or Cancel your membership online.
You can update your account information any time by going to your My Account’ page, selecting what you’re looking to update and clicking Edit next to the information you would like to change.
Click the button below to go to your account and [ please note, you will be asked to sign-in again for security purposes.]
Note: Click Save after updating to save your changes. For more information about updating your Account Details, visit our FAQ for more information.
If you live in Australia or New Zealand and have an Audible.com or Audible.co.uk account with a default credit card on file, you are able to take that account/membership and move it to the Audible.com.au marketplace via your desktop.
To do this yourself, please follow these simple steps:
Note: If you are being redirected automatically to an Audible country website you are not a member of, or prefer your originally-selected destination, please just click the link found in the blue banner at the top of our website to direct you back to the Audible country website you entered.
For more information on changing marketplaces, please visit our FAQ.
You can give the gift of great listening and buy gift memberships online for family and friends!
To find the perfect gift, please visit our Gift Centre
Know which audiobook you want to give? Follow these simple steps:
  1. Log into your account
  2. Go to the audiobook you'd like to gift
  3. Look for the 'give as a gift' option under the buy box
You can also redeem a gifted membership or audiobook by visiting our Gift Centre and following the steps below:
  1. Open the Audible Gift Centre page
  1. Enter the code for your gift membership or gifted book under Need to redeem a Gift? on the right side of the page
  2. Click Go to complete your gift redemption
Note: For more information about Gifts, please visit our FAQ.
There are a number of reasons that your recently purchased titles may not be showing in your Library on the Audible for Android app. Try one of the following to troubleshooting steps to restore your audiobooks:
  • Refresh your Library by tapping the more menu at the top-right of the Library, then tapping Refresh
  • Change or remove any filters on your Library
  • Sign out of your account, confirm you are signed in to the correct Audible marketplace, and sign back in
  • Update your default payment method on your Payment Information page
For more information and troubleshooting steps, visit our FAQ.
You can check also the status of your Audible charges and refunds by visiting the:
Purchase history page to check the status of an order
Membership history page to check the status of membership charges
Refund history page to check your refund status
For more information about returns, view our return policy.
You can check the status of your charges and refunds by visiting the:
  • Purchase history page to check the status of an order
  • Membership history page to check the status of membership charges
  • Refund history page to check your refund status
For membership fee refunds, please proceed by contacting us directly via Customer Support.
For more information about the status of charges or refunds, visit our FAQ.
There are a number of reasons that your recently purchased titles may not be showing in your Library on the Audible for iOS app. Try one of the following to troubleshooting steps to restore your audiobooks:
  • Refresh your Library by tapping Refresh at the top-right of the app screen
  • Change or remove any filters on your Library
  • Sign out of your account, confirm you are signed in to the correct Audible marketplace, and sign back in
  • Update your default payment method on your Payment Information page
If your title is still not appearing in your Library after trying the steps above, make sure you have completed your purchase on the Audible desktop site.
For more information and troubleshooting steps, visit our FAQ.
There are a number of reasons that your recently purchased titles may not be showing in your Library on the Audible for Android app. Try one of the following to troubleshooting steps to restore your audiobooks:
  • Refresh your Library by tapping the more menu at the top-right of the Library, then tapping Refresh
  • Change or remove any filters on your Library
  • Sign out of your account, confirm you are signed in to the correct Audible marketplace, and sign back in
  • Update your default payment method on your Payment Information page
For more information and troubleshooting steps, visit our FAQ.
If you recently purchased an audiobook to listen to on the Audible App for Windows 10, and it has not shown up in your library, you will need to refresh your library. Please follow the steps below to refresh your Audible library:
  1. Tap or click Settings from the left navigation menu.
  2. Tap or click Help.
  3. Tap or click Full library refresh.
After your library has refreshed, tap or click Library to see your recently purchased audiobook.
For more information and troubleshooting steps, visit our FAQ.
Once you have purchased an audiobook, you can download your title to your device from your Library. There are two ways to download your audiobooks on your iOS device:
  1. Open the Audible for iOS app and tap on Cloud at the top of the screen.
  2. Tap the cover art of the title you would like to download to your device.
Or
Visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
For more information on downloading titles on your Apple iOS device, visit our FAQ
You can download your audiobooks to your Mac computer in a few easy steps:
  1. Visit your Library Page
    Your Library
  2. Click the Download option to the far-right of the title you would like to download.
Your audiobook will be located in the My audiobooks section of iTunes under the Book icon.
For more information on downloading titles on your Mac computer, visit our FAQ
You can download all of the audiobooks you've purchased on Audible.com.au from the Library screen on your Audible for Windows 10 desktop app:
  1. Open the Audible app on your computer or tablet
  2. Tap Library from the left navigation menu
  3. Locate the title you would like to download and tap the cover art to begin downloading
You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
Note: If you cannot find your audiobook in your library, tap or click ""Refresh"" at the top of the screen, or tap or click ""Show: All titles"" to change it to ""Show: On Device"".
For more information on downloading titles on your Windows computer, visit our FAQ.
You can download all of the audiobooks that you have purchased on Audible.com.au from the Library screen on your Audible for Windows 10 mobile app:
  1. Open the Audible app on your Windows device
  2. Tap Library from the left-navigation menu
  3. Locate the title you would like to download and tap the cover art to begin downloading
You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
For more information on downloading titles on your Windows phone, visit our FAQ
You can download all of the audiobooks that you have purchased on Audible.com.au to your Kindle device:
  1. Tap Apps from the Home screen
  2. Tap Audible.
  3. Tap the Download icon (downward facing arrow) next to the audiobook you'd like to download
  4. Tap the orange Download icon
You can also visit your Library Page and click the Deliver to: drop down menu next to the title, then select your device.
For more information on downloading titles on your Kindle devices, visit our FAQ
You can purchase audiobooks from your mobile device by visiting audible.com.au using your device's web browser.
Newly purchased titles will then appear in the Cloud section of the Audible mobile app.
Note: You cannot purchase audiobooks from within the iOS app at this time. You can also purchase titles on your desktop computer through the Audible desktop website by using the Search bar at the top-right of the homepage to locate your audiobook.
For more information on purchasing titles on the Audible for iOS app, visit our FAQ
You can shop for, purchase, and listen to audiobooks on your Mac computer through the Audible desktop website.
Open the Audible.com.au homepage on your computer's browser and click SHOP AUDIBLE at the top of the page to browse through our selection by category, or use the search bar at the top-right of the page to find your title.
For more information on purchasing titles on your Mac computer, visit our FAQ.
You can shop for, purchase, and listen to audiobooks on your Android device by following these steps:
  1. Click on the Shopping Cart Icon from the My Library screen of the Audible App
  2. Search or browse titles on the Shop Screen
  3. Tap on the title you would like to purchase to play a sample, read details, and see purchase options
If you are experiencing any issues with purchasing your audiobooks, it is highly recommended you update your Audible app to the newest version available in the Google Play Store.
For more information on purchasing titles on the Audible for Android app, visit our FAQ
You can shop for, purchase, and listen to audiobooks on your Windows computer directly through the Audible for Windows 10 desktop app, or through the Audible desktop website.
From the app:
  1. Tap or click Search from the left-navigation menu.
  2. Enter the name of the author or title you would like to purchase.
  3. When you have located the title, click the cover art to play samples, read details, and see purchase options.
  4. Tap or click on of the purchase options to complete your purchase.
You can also purchase titles on your Windows 10 computer through the Audible desktop website by using the Search bar at the top-right of the homepage to locate your audiobook.
Browse Audible
For more information on purchasing titles on the Audible for Windows 10 desktop app, visit our FAQ
You can shop for, purchase, and listen to audiobooks through the Audible for Windows 10 mobile app:
  1. Tap Search from the left-navigation menu.
  2. Enter the name of the author or title you would like to purchase.
  3. When you have located the title, click the cover art to play samples, read details, and see purchase options.
  4. Tap one of the purchase options to complete your purchase.
You can also discover titles and shop for audiobooks in the Audible for Windows 10 mobile app by tapping Shop in the left navigation menu.
For more information on purchasing titles on the Audible for Windows 10 mobile app, visit our FAQ
You can shop for, purchase, and listen to audiobooks through the Audible app on your Kindle or Fire device:
  1. From the home screen, locate and tap the Audible tab
  2. Tap Store from the top right corner of the screen and search for your title
  3. When you have located the title, click the cover art to play samples, read details, and see purchase options.
  4. Tap one of the purchase options to complete your purchase.
For more information on purchasing titles on your Kindle or Fire device, visit our FAQ
Whispersync for Voice allows you to switch back and forth between reading a Kindle eBook and listening to the companion Audible audiobook without losing your place. Many Audible titles are Whispersync for Voice-ready.
To check if your audiobooks have Kindle eBook companions, visit Amazon Matchmaker
Visit our FAQ for more information about Whispersync for Voice and Immersive Reading.
As an Audible member, every month you will receive one credit with your membership. Each credit can then be redeemed for any audiobook on the Audible site, regardless of its original price!
Credits are applied during the checkout phase and will bring your subtotal to AUD $0.00, so long as the amount of audiobooks being purchased do not exceed the amount of credits being used.
This is a great way to save money on our audiobooks, many of which would normally exceed the cost of a credit!
For more information, please visit our FAQ.
As an Audible member, we understand that there may be times when you can't keep up with your credits. The great news is we’ve got this covered for you as we do not require you to use all of your monthly credits.
Your membership allows you to hold onto unused credits so that you may use them when you find your next great listen. These stored credits are "rolled over" to your next billing cycle. Depending on the plan you are subscribed to, the total amount of stored (or rolled over) credits may vary.
Note: For more information on how many credits you can roll over on your current plan, or how to place your plan on hold for a period of time to catch up on unspent credits, please see our FAQs.
Caution: Once you have reached the maximum amount of credits you can rollover, your oldest credit(s) will expire in order for you to receive new credits. If a membership plan is cancelled, you automatically lose any unspent credits (excluding Gift membership credits) still in your account at the end of your current billing cycle.
If you have run out of credits for your membership before your renewal, you can purchase a 3 credit bundle at a discounted rate, even if you’re on a Gift Membership!
To do this, please click on the option ‘Buy 3 extra credits’ available to you on the at the top-right of your home-page.
Please Note: This option is only available if you meet the below criteria:
  • You have been a member for at least 60 days
  • You have one or zero credits left on your account
  • Your account has been in good standing for the last 3 month
  • Your account must be active and not on Hiatus/Pause
If you meet all of the above criteria and still do not have the option to purchase the extra credit bundle, please contact us directly via Customer Support.
You can find your Credit balance displayed at the top-right of the Audible desktop website, next to Hi, (Your Name)!
If you didn't receive your Audible credits, your membership charge may not have processed yet. To check the status of a membership charge, visit your Membership History Page
Note: For recently purchased or issued credits, refresh your browser. For more information, please visit our FAQ.
If you are having issues signing in on the Audible Desktop website, you may need to reset your password. Click the button below to use the Password reset tool.
If you are still having trouble signing in to your account, please contact us using one of the phone numbers below and we will be glad to assist you.
1800-736-910 (Within Australia)
0800-441-156 (Within New Zealand)
0061-39034-3784 (International)
You can reset your password online in a few easy steps. Click the button below to reset your password.
For more information on how to reset your password, please visit our FAQ and follow the helpful steps we’ve outlined to guide you through this for both our desktop and mobile site.
If you are still having issues signing in after attempting these steps, please contact us directly via Customer Support.
We are always looking to improve your experience!
Have a great idea on how we can improve our product or service? Or interested in a particular author, narrator or title?
We’d love to hear from you! Share your great ideas with us by e-mailing us today using the button below
You can visit our Help Centre for answers to many common questions, or contact us using one of the channels below.

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