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The Curated Experience
- Engineering Customer Service to Build Loyalty
- By: Amas Tenumah
- Narrated by: Jeff Couch
- Length: 2 hrs and 20 mins
- Unabridged
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We are in the age of the empowered customer. There are more and more customer choices, greater and greater demands on organizations. Your Customers want to contact you utilizing an ever-growing number of channels, but still expect a continual and contextual conversation with you throughout their...
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The Curated Experience
- Engineering Customer Service to Build Loyalty
- Narrated by: Jeff Couch
- Length: 2 hrs and 20 mins
- Release date: 06-08-2015
- Language: English
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$12.99 or free with 30-day trial
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Hold
- The Suffering Economy of Customer Service, And the Revolt That's Long Overdue
- By: Amas Tenumah
- Narrated by: Amas Tenumah
- Length: 5 hrs and 22 mins
- Unabridged
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"Let me talk to a human!" We’ve all shouted it. Whispered it. Thought it while rage-pressing zero. In Hold: The Suffering Economy of Customer Service, Amas Tenumah delivers a searing indictment of how modern service was designed—not to help you, but to wear you down. This isn't a how-to...
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Hold
- The Suffering Economy of Customer Service, And the Revolt That's Long Overdue
- Narrated by: Amas Tenumah
- Length: 5 hrs and 22 mins
- Release date: 04-05-2026
- Language: English
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$22.74 or free with 30-day trial
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