Intelligence Services

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.

Set in London during the early years of World War II, Code Name Delilah weaves a cast of fictional characters with very noteworthy historic figures to capture the events of 1939 through 1942, when an international coalition of nations supporting Great Britain began to pull together to defeat the Axis Powers.

In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more. Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships.

Imagine what would happen if you could quickly elevate the EQ score of everyone in your organization. Profitability, retention, and customer satisfaction would soar! Studies prove that emotional intelligence - knowing how to manage emotions, empathize, build relationships, and more - drives performance. But how do you get naturally resistant people to practice new ways of thinking?

A Practical Guide to Deploying AI Agents to Streamline Operations, Enhance Customer Service, and Reduce Costs is your comprehensive companion for integrating AI agents into your workflows—whether you're running a startup, scaling a small business, or optimizing an enterprise.

Esta investigación sobre los servicios secretos mexicanos descorre las cortinas de historias en las que la sociedad debe mantener muy bien enfocada la lupa. Un deslumbrante trabajo de investigación, realizado desde las entrañas de los servicios de inteligencia mexicanos: el Centro de Investigación y Seguridad Nacional (CISEN), que culmina en este apasionante texto sobre un México secreto. Sergio Aguayo trata, con un lenguaje sencillo y ameno, la evolución de los servicios de inteligencia mexicanos desde 1918.

يوجز هذا الكتاب "فن التجسس" للمؤلف هنري كرامبتون عالماً جديداً من المخاطر ودور جمع الاستخبارات والعمل الخفي في عوالم مجهولة. ويشتمل على استكشاف المبادئ الإستراتيجية والدينامية المعقدة الموجودة بين النزاع والاستخبارات والحكم والمجتمع، كل ذلك مكتوب بلغة حكائية، سردية، ادبية.

Since the public release of Open AI’s ChatGPT, Google’s Bard, and other similar systems, some Members of Congress have expressed interest in the risks associated with “generative artificial intelligence (AI).” Although exact definitions vary, generative AI is a type of AI that can generate new content—such as text, images, and videos—through learning patterns from pre-existing data.

Aman, Mossad et Shin Beth. Infiltration d'agents au cœur des organisations ennemies, sabotages clandestins, éliminations ciblées, raids de commandos... autant de missions menées par les services secrets israéliens, considérés comme les meilleurs du monde. Mais cette réputation est-elle justifiée ? Comment fonctionnent-ils ? Comment leurs opérateurs sont-ils formés ? Quels ont été leurs succès et leurs échecs ? La seule façon pour Israël d'éviter le sort funeste que lui promettent ses ennemis, c'est d'anticiper toute action adverse.

Discover the transformative power of artificial intelligence in the world of advertising with ‘The AI Edge in Advertising’. This comprehensive guide features 20 actionable prompts designed to help professionals accelerate and personalize customer service, optimizing their workflow and deepening client connections. With over 15 years in the advertising industry, author Stephanie Fischer shares valuable insights and practical strategies to revolutionize the way you engage with clients.

The secret to success isn't always about technical skills. In fact they play a very small part in the grand scheme of things. I mean, if you think about it, we all know a braniac whiz who just can't get ahead in life, and when we look at them it's quite obvious. They don't know how to socialize, deal with conflicts, or even manage their own emotions. But here's the twist: Many of us are this way, just not at the extreme end of the spectrum. Sure, we may be playing the EQ game 10 times better than the braniac, but what if we played it 100 times better?