NOISE

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Summary

組織やシステム内で発生する判断のばらつき、「ノイズ」。

個人のバイアス(認知の偏り)と比べて見過ごされがちだが、時に甚大な悪影響を及ぼす。

保険料の見積もりや企業の人事評価、医師の診断や裁判の判決など、均一な判断を下すことが前提とされる組織においてノイズが生じるのはなぜか?

そしてノイズを減らすために私たちができることは何か?

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