Showing results by narrator "Melissa Edris" in All Categories

Starting with the publication of their seminal bestseller, Future Shock, Alvin and Heidi Toffler have given millions of readers new ways to think about personal life in today’s high-speed world with its constantly changing, seemingly random impacts on our businesses, governments, families and...

Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms "bad profits" and "good profits" and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question.

The powerful true story of a heroic couple whose love for their country was matched only by their love for each other. Mike and Kate Blaise fell in love during high school in small-town Macon, Missouri. Sharing a deep sense of patriotism, they both entered the U.S. Army—she as a commissioned...