Showing results by narrator "Joshua Farrell" in All Categories

Counter Culture is a must-listen for employees, managers, owners or even someone looking for their first job in counter service. Delight the customers you have, attract the customers you want, and make even a 2-minute interaction matter. This hospitality guide will help you get the job, understand the value of connecting with people, level up your skills and inspire you in your quest to provide exceptional service. Quick-hit essays and thought-provoking advice from leading counter service experts drive this book about making the customer experience vibrant for both employees and guests.

In the follow-up to his well-received Counter Culture: An Essential Guide for Service, Joshua Farrell helps restaurant professionals level up their service game at sit-down establishments, from casual eateries to three-star Michelin restaurants.

In his hilarious compilation of police blotter excerpts from the Sonoma Index-Tribune, kooky tales from locals, and personal stories, Farrell will have you choking on your Pinot Noir. With anecdotes ranging from sweet to bizarre, Farrell delivers an entertaining view of Sonoma that is routinely missed by wine connoisseurs, travel writers, and tourists. Crooks are caught with steaks in their pants, cops pull over kangaroo wranglers, and cons are chased down the street wearing bunny slippers.