Showing results by author "Richard Shapiro" in All Categories

With a focus on growing whole through developing a sense of purpose in later life, Who Do You Want to Be When You Grow Old? celebrates the experience of aging with inspiring stories, real-world practices, and provocative questions. Framed by a long conversation between two old friends, the book reconceives aging as a liberating experience that enables us to become more authentically the person we always meant to be with each passing year.

The first and second editions of Repacking Your Bags helped people develop their own unique visions of the good life and take practical steps at home and at work to make sense of their lives and live in an authentically meaningful way. Written as a travel guide it helped people to put together a "trip checklist" that provided the elements of the good life: work, love, place, and purpose.

In The Endangered Customer, Richard Shapiro presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a "people first" approach is more important than ever and offers a road map any business can follow to deliver a welcoming and personalized customer experience at every touch point. Companies invest heavily in technology to manage their customers and earn repeat business, but high-tech approaches have fallen short according to Shapiro.

The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

It's the end of work as we know it. Career paths look nothing like they did in the days before phones got smart. We work more hours at more jobs for more years than ever. So it's vital that we know how to find work that allows us to remain true to our deepest sense of who we are and that connects us to something larger than ourselves - in short, our "calling". We all have one, and best-selling authors Richard Leider and David Shapiro can help you uncover it.

Have you ever taken a long car journey and as soon as you reached your destination, you couldn’t get yourself to remember even one single thing you had seen? Or have you ever walked into a restaurant, ordered food, and proceeded to eat, but with hindsight, you realized you hadn’t paid attention to how it tasted? If this sounds like you, you’re not alone. Most of us are incapable of experiencing our reality to the full extent. And for this reason, we miss out on the beauty of life, and even worse, fail to listen when our bodies try to communicate. We are lacking in mindfulness.

Feeling weighed down by all your responsibilities and the constant pressures of your personal and professional life? Well, there's no time like the present to lighten your load. Let Richard J. Leider and David A. Shapiro show you how to let go of excess baggage and create your own vision of happiness and success. You'll learn how to balance work, love, and purpose by "unpacking" your physical, emotional, and intellectual luggage and "repacking" it to make the most of your life's journey.

Drawing on ancient and contemporary wisdom and many moving stories, Leider and Shapiro invite readers on a journey to discover how to live authentically and wholeheartedly in the second half of life and, in doing so, find new ways to both enjoy the world and make a meaningful contribution to improving it.

Purpose is an active expression of our values and our compassion for others—it makes us want to get up in the morning and add value to the world. The Power of Purpose details a graceful, practical, and ultimately spiritual process for making it central to your life. This revitalized guide will help you integrate it into everything you do. This fourth edition has been completely revised and updated. With a new coauthor, new stories and examples and resources, it taps into the broader need for purpose in our post-pandemic world.