Showing results by author "Julien Rio" in All Categories

Get career tips and business strategies from true marketing leaders. Every CMO, every Marketing Leader is unique with a personal path that brought them to the top. In Marketing Blueprint we unearth the secrets of Marketing success through interviews with Marketing Leaders who've managed their way up to the top. We talk about career paths, building a personal brand, building efficient strategies, constructing a network and everything that makes an individual successful in marketing. So join us to learn from the very bests in the industry!

CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.