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CX Therapy - Let's talk customer experience!

CX Therapy - Let's talk customer experience!

By: Julien Rio
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 CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.Julien Rio Economics
Episodes
  • CX Therapy - Episode 91 - Ring Ring! Who's there? Just another spam call!

    CX Therapy - Episode 91 - Ring Ring! Who's there? Just another spam call!
    Nov 6 2023

    CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.

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    15 mins

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