Showing results by author "Joe Taylor Jr." in All Categories

Marginally Better is a thought-provoking business podcast from Joe Taylor Jr., a Master Certified User Experience consultant and customer service veteran. It explores how investing in exceptional customer experiences drives sustainable growth and profitability.Join Joe as he explores the intersection of business performance and customer satisfaction, revealing how companies can achieve what seems impossible: improving their margins by investing in customer experience. Each episode explores triumphs and cautionary tales in customer experience, from industry giants to emerging disruptors. ...

"Search and Replace" spotlights how smart, curious professionals seek balance and focus in their lives. Each episode investigates a single change that can improve effectiveness at work or increase personal enjoyment.