Showing results by author "Brian Church" in All Categories

Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles - Impression, Connection, Attitude, Response, and Exceptionals - give you a solid framework upon which to raise the level of your customer experience.

A 31-day devotional for those serving on church safety and security teams. A day-by-day devotional that looks at what matters most and how to stay encouraged in a stressful ministry! Written by the Church Safety Guys, this book touches on some key components in the Church/Place of Worship Safety & Security Ministry. Meant to encourage you or your team, this is the first book in the devotional series specifically for individuals volunteering in this ministry.