Showing results by author "Alan Schroeder" in All Categories

Using numerous examples, Robinson and Schroeder argue that the employees who interact directly with your customers, make your products, and provide your services are in the best position to see where problems exist and what improvements and new offerings would have the most impact.

Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones. In their six-year, five-country study of 77 government organizations—ranging from small departments to entire states—Alan Robinson and Dean Schroeder found that the predominant private-sector approaches to improvement don’t work well in the public sector.

From Chelsea House’s Black Americans of Achievement series comes a biography of the great statesman.

They called her "Minty." When she grew up, she became Harriet Tubman, the courageous and heroic woman who helped hundreds of slaves escape to freedom through the Underground Railroad. But she was just a little girl for a while—and this is her story. Minty, short for Araminta, was a feisty and...

Help tell the story of Benjamin Franklin's discovery of electricity! Together with your friend, act out this play to learn how Benjamin Franklin used a wire, attached to the top of a kite, to attract lightning from the sky. Lightning is a form of electricity! It travelled down the kite string to the key that created electric sparks! How did Franklin come up with the idea for his famous experiment?