Showing results by narrator "Stephen Thorne" in All Categories

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

In October 1859, abolitionist John Brown led a raid on the federal armory at Harpers Ferry. His goal was to secure weapons and start a slave rebellion. The raid was a failure, but it galvanized the nation and sparked the Civil War. Still one of the most controversial figures in American history, John Brown's actions raise interesting questions about unsanctioned violence that can be justified for a greater good.

You have likely heard stories from friends, family members, and colleagues who quit a job because of a toxic person. You may not have realized that these individuals not only take their tolls on our emotional psyches, but also the financial outcomes of their organizations. Through this book's many case examples, as well as evidence-based practices and templates, each chapter singles out one main issue and how to resolve it with respect and clarity. Dr. Kusy presents concrete practices that will restore civility and respect into your organization.

Higher education has seen better days. Harsh budget cuts, the precarious nature of employment in college teaching, and political hostility to the entire enterprise of education have made for an increasingly fraught landscape. Radical Hope is an ambitious response to this state of affairs, at once political and practical - the work of an activist, teacher, and public intellectual grappling with some of the most pressing topics at the intersection of higher education and social justice.

Long, long ago on the great plains of Asia Minor, two mighty armies faced each other in mortal combat. The armies were the Greeks and the Trojans and the prize they were fighting for was Helen, the most beautiful woman in the world. To the Greeks it seemed the city of Troy was impregnable and only a miracle could bring them success. And then help comes to them in a most unexpected way as a strange blue box materializes close to their camp.

Author David Deamer addresses questions that are the cutting edge of research on the origin of life. In Assembling Life, he provides an overview of conditions on the early Earth four billion years ago and explains why freshwater hot springs are a plausible alternative to salty seawater as a site where life can begin.

Faced with losing the only grimoire volume Daegan has or turning his back on Casidhe, he makes a surprising choice. Time is literally running out of an hourglass for Casidhe to prove her value to Queen Maeve or face never leaving TÅμr Medb, but to hand the crazy queen a grimoire volume would destroy humans and nonhumans. Reese finds a place to stay away from those she cares for in Atlanta while hunting the origin of demons flooding the city, but she’s not as adept at hiding as she thinks.

Casidhe discovers she doesn’t know Daegan at all. While Daegan battles to survive a satyr attack, a preternatural being offers him a chance to live, but at a price only a dying man would take. Reese is blindsided by the one person she thought she could depend upon at her worst moment. Atlanta is overrun by demons being created by an unknown supernatural with a hidden agenda, and Daegan’s time to save three Beladors facing execution by a VIPER Tribunal runs out.

Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top - it comes from your employees on the frontlines who interact with customers and have the ability to see and respond to the shifting landscape before anyone else.

Five brilliant stories from one of the greatest American writers of the 20th century! This audiobook includes the following stories: Head and Shoulders, Bernice Bobs Her Hair, Dalyrimple Goes Wrong, The Curious Case of Benjamin Button, and The Diamond as Big as the Ritz - narrated by Bronson Pinchot and Stephen R. Thorne!

Michael Morpurgo is a national treasure. With books such as Private Peaceful, Kensuke’s Kingdom, and The Wreck of the Zanzibar, he has enchanted a whole generation of children. His is a rare gift. In a unique collaboration, Maggie Fergusson explores Michael Morpurgo’s life through seven biographical chapters, to which he responds with seven autobiographical stories of his own. The portrait that emerges is one of light and shade: the light very bright, the shade complex and often painful.

Peter Lamb and his men are halted in their retreat to England and forced to join British forces holding the pass at Thermopylae. But their tough experiences in France have not prepared The Jackals for the savage hand-to-hand fighting in the mountains. Lamb’s limited knowledge of command leaves him unsure about how to organise the New Zealand and Greek partisan soldiers who are added to his troop. When they land in Crete, Lamb becomes suspicious of some of the civilians who, on fleeing Greece, have taken cover with the Jackals.

While investigating a report of unusual supernatural activity, Belador Alterant Evalle Kincaid suspects a threat stalking her. She unwittingly races into a trap and faces the impossible - she must fight her dragon king to the death, and win, or condemn everyone she loves to die. As a Skinwalker and unmatched preternatural tracker, Storm regrets his patience in waiting to permanently bond with his mate Evalle when she vanishes and even he can't follow her trail.

Daegan is given an unconscionable task to execute before he’ll be told how to find the last grimoire volume. Casidhe jumps at learning the truth of her bloodline, only to discover a deadly surprise. While running solo, Reese angers the Imortik master who sends two possessed Beladors to drag her to him. Human military lock on Evalle and her Belador team racing to stop preternatural threats. With one last hope of surviving, Cathbad goes all-in and encounters a battle he never planned for. The Imortik master escalates his plans sooner than anyone expected.

Daegan and Casidhe are tested at every turn by angry immortals when they appear uninvited in a place with no exits. An expected change of events devastates Daegan’s hope of gaining the second grimoire volume and shatters Casidhe’s trust. Faced with becoming a monster, Adrianna gambles with the ancient Witchlock power capable of cataclysmic results and becomes collateral damage. Possessed by an Imortik, Reese runs to keep Quinn safe and finds a way to save others even though she can’t save herself.

Trapped waist-deep in a flooded tunnel, Casidhe faces a new threat when Cathbad finds her, forcing her to gamble with her unpredictable sword. After Skarde attacked the gryphon village, a furious Daegan is no longer willing to show mercy to ice dragon shifters. Quinn, Reese, and the Beladors go after the demon-maker flooding Atlanta with predators, which backfires when Reese is faced with an unimaginable choice. Adrianna tries to work with Sen to escape their imprisonment, but he snubs her offer a moment before he shouldn’t have.

Tess Janver and Cole Cavanaugh fell deeply in love in college. Then, he disappeared without a word. She feared the worst, or thought she did. After seven years, he returns as a beefed-up version of his former self. That's not the only thing different. As someone working in a preternatural criminal investigation unit and the daughter of a senator determined to rid the world of dangerous shifters, Tess is caught between performing her duty to humans by protecting the only family she has left and risking her heart to a man who, once, destroyed it.

In "The Adventure of the Copper Beeches", Violet Hunter asks Sherlock Holmes whether she should accept a job with very strange conditions. She has been offered £120 per year as a governess, but only if she will cut her long hair short. This is only one of many peculiar conditions to which she must agree. The employer, Jephro Rucastle, seems pleasant enough, yet Miss Hunter obviously has her suspicions. After a fortnight, Miss Hunter beseeches Holmes to come and see her in Winchester, as the situation has become even stranger. This is the last of the 12 stories collected in The Adventures of Sherlock Holmes.

Belador Maistir, Vladimir Quinn, has yet to locate his daughter and now his worst fears have come to fruition. A vicious enemy hot on her trail plans to turn his child into an apocalyptic weapon. Quinn doesn't even know what the young girl looks like or where her deceased mother hid her. He knows of only one woman - a remote viewer - who might be able to help, but Reese Ó Rinn has vanished into thin air, literally. A powerful entity is determined to push the Belador dragon king, Daegan, and the entire preternatural world into the open.

The Beladors finally have a fierce leader in Daegan, their new dragon king, but life is far from secure now that they've inherited his enemies. Quinn, Evalle, Storm, and friends race to stop a group of vigilantes killing nonhumans before the preternatural world erupts into war - if they can't prove Beladors aren't guilty of the crimes. The team soon discovers someone is trying to turn the entire VIPER preternatural coalition against the Beladors, but who? Or is this all about setting an elaborate trap for Daegan?