Showing results by narrator "Richard Joel" in All Categories

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

As managers around the world confront and educate themselves about how climate change is affecting their businesses, A Concise Business Guide to Climate Change provides a single, short, and accessible account of the information crucial to understanding and addressing these new challenges. What causes climate change? How do countries and companies measure their climate impact? What is the role of carbon markets? How are governments responding?

In 1965, the great American physicist Richard Feynman famously proclaimed, "I think I can safely say that nobody understands Quantum Mechanics." Is there any wonder why? Particles that pop in and out of existence... Spooky action at a distance that travels faster than light... Infinite universes and branching realities? In this book, we will break through the confusion and reveal to you the most important ideas of Quantum Physics, told through the amazing true story of just 4 bizarre discoveries.

The Uses of Delusion is about aspects of human nature that are not altogether rational but, nonetheless, help us achieve our social and personal goals. Psychologist Stuart Vyse presents a lively, accessible exploration of the psychological concepts behind "useful delusions," fleshing out how delusional thinking may play a role in love and relationships, illness and loss, and personality and behavior. Along the way Vyse draws on the work of William James, Daniel Kahneman, and Joan Didion—who wrote about her compelling belief that her deceased husband would soon return to her.

The White Ladies of San Diego are one of the city's supernatural powers, organized and led by Graciela. But now their leader is missing, and the Ladies have hired John Smith, mediator and sometimes-private-investigator, to find her. Which raises some questions: How do you track down a ghost? What if she doesn't want to be found? And if foul play was involved in her disappearance like the Ladies believe, how exactly? It's not like ghosts can be kidnapped . . . right?

With the civilized universe conquered, it’s up to the uncivilized to fight back. Rico prefers working alone, but this time, he’s leading an army against his two greatest enemies, who both have one thing in common: Rico’s own DNA. Fighting a personal battle on a galactic scale, Rico enlists thieves, murderers, and malcontents (plus one space princess) to help him save the universe from tyranny. And considering Rico’s new associates, it’s not a question of whether he’ll be betrayed, but when, and by whom.

On the blood-stained battlefields of a divided nation, Dr. Samuel Knight used his surgical skills to treat wounded Confederate soldiers. In the brutal prison camps of the Union Army, he offered his healing services to fellow captives who’d given up hope. But now, with the war over and the South in ruins, the good doctor faces his hardest challenge yet: to save himself.

Sharing a beer with Death - one of the Four Horsemen of the Apocalypse - really put a few things into perspective for this foul-mouthed, billionaire wizard. Like finally getting the stones to propose to his girlfriend. But the Brothers Grimm - legendary supernatural assassins - have escaped their prison, and the number one thing they want after their centuries-long incarceration is Nate Temple’s head. With the entire wedding party also on their hit list and the Temple family fortune in jeopardy, Nate realizes they can’t run and they can’t hide. So, time to do magic and stuff.

Nate is losing that last finger hold on his sanity: hallucinating and talking to creatures no one else can see. The demon inside of him is fighting for dominance, and only one of them can survive. But when Nate's extorted to rescue a chimera child from the Beast Master’s circus, his only option is to partner with his inner demon, risking his very soul. With allies turned enemies, the fae breathing down his neck, and a dangerous child’s life on the line, Nate must call upon new storybook legends to save his traitorous friends from becoming the Beast Master’s next victims.

Two creatures found in the woods are taken in by a troubled couple. McSweeney's is a literary journal based in San Francisco.

A practical guide to outguessing everything from multiple-choice tests to the office football pool to the stock market. People are predictable even when they try not to be. William Poundstone demonstrates how to turn this fact to personal advantage in scores of everyday situations, from playing the lottery to buying a home. Rock Breaks Scissors is mind-reading for real life.

Achieving your life's full potential and turning your dreams into your reality is made much easier when you understand how to tap into the unlimited power of your subconscious mind. You are born with an incredibly powerful tool at your disposal, yet most of us never learn how to use that asset to its fullest potential. This book will teach you how to systematically program your subconscious mind into becoming the person that you were intended to be.

Does it take faith to be a Jedi? Are droids capable of thought? Should Jar Jar Binks be held responsible for the rise of the Empire? Presenting entirely new essays, no aspect of the myth and magic of George Lucas's creation is left philosophically unexamined in The Ultimate Star Wars and Philosophy.

In addition to being San Diego's supernatural mediator, John Smith is the city's least successful private investigator. Those two careers collide when what was supposed to be a simple infidelity case draws the attention of the local werewolf pack. John soon finds himself pressed into service mediating a separation between the pack's married leaders. Even under normal circumstances, divorce is hell. But when werewolves are involved? It's murder.

The dead man is the manager of Tahiti's Paradise Coffee Plantation, producer of the most expensive coffee bean in the world, the winey, luscious Blue Devil. Nothing tangible points to foul play behind his fall from a cliff, but FBI agent John Lau, a relative of the coffee-growing family, has his suspicions. What he needs is evidence, and who better to provide it than his friend, anthropologist Gideon Oliver, the Skeleton Detective? Gideon is willing to help, but surprisingly - and suspiciously - both the police and the other family members refuse to okay an exhumation order.

An ancient skeleton tossed in a garbage dump is the first conundrum to rattle Gideon Oliver when he arrives in Egypt. There to appear in a documentary film, he expects an undemanding week of movie star treatment and a luxurious cruise up the Nile with his wife, Julie. But then Gideon discovers a tantalizing secret in the discarded bones - and violence claims a famous Egyptologist's life. Plying his calipers as the world's foremost forensic anthropologist, Gideon's investigation of the goings-on leads him through the back alleys and bazaars of Cairo.

Cliff Rawlins, after recovering from the explosion that destroyed his headquarters, finds he has no time to rest. The Union is determined to wipe out anything that prevents them from absorbing the most economically powerful solar systems in settled space. They launch waves of attacks, devastating Rawlins' forces. With his fleet down to its last ships, Rawlins launches a "Hail Mary" attack to buy his forces time that they need desperately.

Michael Covel’s Trend Following podcast has delivered millions of listens across 80+ countries for over a decade. On the podcast, Michael invites you to take a seat next to him as he interviews the world’s top traders. Encouraged by Michael’s skilled and knowledgeable questions, legendary guests reveal the best of their wisdom, strategies, guidance, and trading stories. It is the ultimate mentorship circle serving one goal: to give everyone the chance to learn how to profit in the markets.

Robert Snyder tells the story of COVID-19 in the words of ordinary New Yorkers, illuminating the fear and uncertainty of life in the early weeks and months, as well as the solidarity that sustained the city. New Yorkers were "alone together," separated by the protective measures of social distancing and the fundamental inequalities of life and work in New York City.

At 44, acclaimed cardiologist Dr. John Day was overweight and suffered from insomnia, degenerative joint disease, high blood pressure, and high cholesterol. On six medications and suffering constant aches, he needed to make a change. While lecturing in China, he'd heard about a remote mountainous region known as Longevity Village, a wellness Shangri-La free of disease where living past 100 was not uncommon.