Showing results by publisher "Penguin Audio" in Workplace & Organisational Behaviour

What is great culture made of? How do you get more of it or turn around a group that needs improving? In The Culture Playbook, Daniel Coyle delivers a simple, clear, field-tested guide for building a strong, cohesive, high-performing group. Coyle has spent the last six years studying and consulting with some of the most successful groups on the planet—including IDEO, Pixar, the San Antonio Spurs, Navy SEALS Team six and others. Here, he distils his findings into 60 concise, actionable, scientifically proven tips for building safety, generating trust and establishing purpose.

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.

Want to get those difficult colleagues off your back and restore your sanity? NYU psychology professor Tessa West shows you how. Tessa West has helped thousands of people resolve their most pressing workplace issues. And now she draws on a decade of original research to profile classic workplace archetypes. She digs deep into the inner workings of each bad apple, exploring their motivations and insecurities and offers clever strategies for stopping each type of jerk in their tracks.

Britain's leading guru looks to the future. Charles Handy is one of the giants of contemporary thought. His books on management - including Understanding Organizations and Gods of Management - have changed the way we view business. His work on broader issues and trends - such as Beyond Certainty - has changed the way we view society. In The Second Curve, Handy builds on a life's work to glimpse into the future and see what challenges and opportunities lie ahead.

The modern working world is a dangerous place, where game-playing, duplicity and sheer malevolence are rife. Do talent and hard work count for nothing? Is politics everything? In this fascinating exposé, Oliver James reveals the murky underside of modern office life. With cutting-edge research and eye-opening interviews, he highlights the nasty practices that propel people to the top and shows how industries and cultures are fostering this behaviour.

You know him as the founder of Microsoft; the philanthropic, kind-hearted billionaire who has donated endless funds to good causes around the world. But there's another side to Bill Gates. Combining rich storytelling and ground-breaking reporting, The Good Billionaire offers listeners a provocative and timely counter-narrative about one of the world's most widely recognized individuals - a true global celebrity with a truly global audience.

Bosses are maddening. Colleagues are profoundly irritating. And balancing family and work is daunting. So how do we balance success with sanity? How do we progress without burning out? Whether you're drowning in a toxic working environment, battling burnout, recovering from redundancy or just struggling to figure out what you actually want from your career, I'm here to help coach you through the shittiness of your work day and help you shift your relationship with your career.

The best-selling author of Perfectly Legal returns with a powerful new expose.

In a world where we are constantly connected, it's those with the best people skills who win the day. Those who build the right relationships. Those who truly understand and connect with their colleagues, their customers, their partners. Those who others like, respect and trust. The Art of People reveals the 11 people skills that will get you more of what you want at work, at home and in life.

The way we work is broken. It takes forever to get anything done. Meetings and emails are incessant. Bureaucracy stifles talent and creativity. After decades of management theory and multiple waves of technological and societal change, is this really the best we can do? Aaron Dignan teaches companies how to eliminate red tape, tap in to collective intelligence and rethink long-held traditions that no longer make sense. In Brave New Work, he shows you how to revolutionize the way your company works forever.

Penguin presents the audiobook edition of Leaders by General Stanley McChrystal, Jeff Eggers and Jason Mangone, read by Paul Michael. Retired four-star general Stan McChrystal has studied leadership his whole adult life, from his first day at West Point to his most recent work with the corporate clients of the McChrystal Group. In this follow-up to his best sellers My Share of the Task and Team of Teams, McChrystal explores what leadership really means, debunking the many myths that have surrounded the concept. He focuses on 13 great leaders, showing that the lessons we commonly draw from their lives are seldom the correct ones.

We often look to the Danish lifestyle as a utopia: they enjoy long summer holidays and the cosiest, hyggelig winters, but their happiness isn’t just limited to their free time. Almost two thirds report high job satisfaction, and 58% say they would continue working even if they won the lottery. But what exactly are the ingredients of happiness at work? And how can we live more like that? Meik Wiking is back with more of his wise yet simple snippets of inspiration from Danish culture.

How many people does the ideal team contain? How do groups bond, earn trust and forge shared identities? How can leaders build environments adaptable enough to respond to shocks and still enable people to thrive together? How can you feel close to people if your only point of contact is a phone or a computer? In The Social Brain leading experts from the worlds of evolutionary psychology and business management come together to offer a primer on great team working. They explain what size groups work and how to shape them according to the nature of the task at hand.

Too many of us suffer from 'chronic performance': we feel constant pressure to look like we know what we're doing, to always be on, to rack up success after success and have all the answers, all because we assume that greater effort leads to greater success. But this temptation to portray ourselves as infallible is affecting both our work and personal lives and is blocking our ability for true growth. Through his work, co-founder of Mindset Works Eduardo Briceño has solved this by coming up with a game-changing framework that breaks our habit of chronic performance.

Companies need to grow, innovate, and adapt to changing needs. But stressed-out employees rarely go the extra mile, chaos rarely produces agility or speed, and it’s hard innovate or grow while bleeding talent to turnover and quiet quitting. This is how change stymies the very progress that it seeks. Drawing on decades spent leading HR operations at Deloitte and Cisco, Ashley Goodall explores the essential nature of human performance and offers a radical new alternative to the constant turbulence that defines corporate life.

Penguin Audio presents Damaged Goods, by Oliver Shah. In March 2015, British businessman and the chairman of Arcadia Group Sir Philip Green sold BHS for £1 to Retail Acquisitions, owned by Dominic Chappell, a serial bankrupt who filed BHS for administration shortly after. By April 2016, BHS had debts of £1.3bn, including a pensions deficit of £571m. Damaged Goods follows Green's journey to the big time, the sale of BHS and the subsequent investigation that concluded with Green paying £363m to the Pensions Regulator.

Tough Mudder is not a race. It's a challenge. Unlike other endurance events, Tough Mudder encourages team spirit. The course's design forces you to seek help from others - and with 20 obstacles, 40 tons of ice and 500,000 litres of grade-A mud set over 10 to 12 miles, you're going to need it. This revival of community is the key to the company's success. In It Takes a Tribe, founder Will Dean explores the mental, physical and social principles behind the experience and reveals how he built a global tribe.

Conscious Leadership demystifies strategies that have helped Mackey shepherd Whole Foods through four decades of incredible growth and innovation, including its recent sale to Amazon. Each chapter will challenge you to rethink conventional business wisdom through anecdotes, case studies, profiles of conscious leaders, and innovative techniques for self-development, culminating in an empowering call to action for entrepreneurs and trailblazers — to step up as leaders who see beyond the bottom line.

Igniting a bold, urgent conversation about age and ageism in the workplace, Conley liberates the term 'elder' from the stigma of 'elderly' and reveals the value of wisdom that can only be accrued through years on the planet. Wisdom at Work will teach you how to be indispensable in the second half of your working life.

Free market capitalism is one of humanity's greatest inventions, and the greatest source of prosperity the world has ever seen. But it's also on the verge of destroying the planet and destabilising society in its single-minded pursuit of maximising shareholder value. Rebecca Henderson, McArthur University Professor at Harvard University, argues for a new framework; one that can simultaneously make a positive societal impact while also delivering sustained financial performance.