Showing titles in Conflict Resolution & Mediation

In the modern workplace, productivity, performance, and profit are measured with relentless precision. Quarterly reports, KPIs, and bottom lines often dictate the pace and tone of organizational life. But beneath the surface—behind every graph and performance metric—lies an often overlooked but profoundly important reality: the mental health of employees. It is an invisible current, flowing through boardrooms and break rooms alike, shaped more than anything by one variable—leadership. Leadership is the keystone of any workplace environment.

This book discusses how passive-aggressive behavior is rewarded. Techniques to ensure passive-aggressive behavior doesn’t interfere with workflow, how to take responsibility for your part of the interaction, and how to make sure you aren’t part of the problem. This discussion will cover three reasons why people behave passive-aggressively and help you learn how to respond professionally and effectively to the problem so that these individuals don’t wreak havoc in your workplace.

The Asshole Whisperer book for managers contains true stories and tips to deal with crappy leaders and jerks at work. You will learn how to use corporate values to hold people at work accountable for their conduct, how to give feedback about attitudes or behavior, and how to quickly assess and utilize personality traits (extrovert, introvert, ambivert) to your mutual benefit. Why? So, you can meet your goals and deadlines and to put it simply, get shit done. Assholes are part of our lives.

Life is Chaos and All is Well is a beacon of hope in our tumultuous world. This empowering book offers practical wisdom and actionable strategies to help you navigate through life’s chaos with resilience, authenticity, and love. Huff’s relatable anecdotes and insightful life hacks transform anxiety and trauma into opportunities for growth and fulfillment. If you are seeking balance amidst uncertainty, this book provides the tools needed to find peace and purpose.

Uma das mais importantes obras da área de negócios, Como chegar ao sim já ajudou milhões de pessoas a adotar uma forma mais inteligente, amistosa e eficaz de negociar. Baseado no trabalho do Projeto de Negociação de Harvard, ele oferece um método direto e prático para obter acordos que satisfaçam todas as partes envolvidas. As dicas e técnicas são acompanhadas de exemplos reais e podem ser aplicadas a qualquer situação, não importa se você estiver pedindo um aumento, lidando com problemas familiares, resolvendo questões de negócios ou buscando evitar uma guerra.

Globalization means that we need to be prepared to interact with people from a wide range of cultures. But it's impossible to learn the particular customs and traits of every culture you might regularly come into contact with. Cultural Intelligence teaches techniques that will allow you to function effectively in any culture. Instead of providing a laundry list of culturally specific dos and don'ts, Thomas and Inkson show how to pay attention in a mindful and creative way to cues in cross-cultural situations.

Unarmed: De-escalation Techniques to Cultivate Courage, Compassion, and Connection is a skillfully crafted guide that offers education, inspiration, and practical strategies for fostering meaningful human connections. This book is more than a mere instructional manual; it is a journey into the heart of empathy, courage, and empowerment. Through the lens of his extensive experience in law enforcement and mental health advocacy, the author reveals the art of de-escalation, providing listeners with the tools and insights necessary to navigate complex interpersonal dynamics.

Are you tired of carrying the weight of past hurts and resentments? Do you long for a way to break free from the emotional chains holding you back? "Resentment and Anger? Do This..." offers a groundbreaking approach to forgiveness that will transform your life.

In Lead with Trust, leadership expert and HR executive Bart Spence challenges conventional leadership thinking and makes a compelling case for trust as the ultimate driver of people, performance, and sustainable success. Drawing on more than two decades of real-world experience—from corporate boardrooms to ballfields—Spence shows that the quality of our relationships ultimately determines the quality of our leadership and results.

Defuse any heated conflict by learning which of the five conflict styles you are and how to resolve even the most sensitive dispute with this must-read guide. The average American worker spends 156 hours a year engaged in the kind of moderate to intense workplace conflict that adversely impacts...

DISC-Based Leadership: A Leader’s Guide to Team Effectiveness dives deep into the world of DISC, a powerful behavioral tool that provides a comprehensive understanding of motivational drives and communication styles. This invaluable guide unpacks the essence of the four DISC styles and delivers robust strategies for applying these insights to the realms of empowered leadership, trust-building, healthy communication, and conflict management.

What is the secret of happy relationships? How do companies build collaborative cultures? What lies behind some of the greatest scientific and creative breakthroughs? The surprising answer is: conflict. Whether it's at work, at home or in public, confronting our differences is the only way to make the most out of them. How to Disagree is about how to do that successfully.

Conflict is normal and survivable, and you don’t need special skills or experience to navigate it—you just need practice. Complete with extensive qualitative research and case studies, this step-by-step guide shows how to lean into difficult conversations, recognize the role emotions play when we are not in control of them, and create a solid foundation for change, progress, healing, and resolution.

While most people view conflict as a bad thing that should be avoided at all costs, the reality is that embracing conflict in a healthy way is the single greatest factor in driving success and avoiding painful failure. Don't Get Mad at Penguins breaks down the factors that escalate conflict to dangerous heights and shows us how to defuse conflict and make it work for us rather than against us. 

The Psychology of Conflict is a timely new contribution on the unique benefits of applying philosophy and psychology to mediating between people in conflict. Following his previous book with Dr. Freddie Strasser - Mediation: A Psychological Insight into Conflict Resolution - Paul Randolph here examines the application of existential philosophy to the psychology of conflict, particularly as seen in mediation.

Find Me the Money follows the story of Jackie as she navigates her divorce after being betrayed by her husband. Determined to get the money she deserves in her divorce, Jackie digs into their finances and faces the uncomfortable truth about how and where her husband spent (and hid) their money.

Conflict exists in every organisation. Sometimes very obviously. Sometimes quietly. Very few love it. If you are frustrated with yourself for not stepping in; with others, for not playing ball; with the politics that get in the way of getting results; with the clearly dysfunctional teams; then this book is for you. A companion to Mentally at Work, but also a stand-alone book, it takes the science of our brains and the reality of the workplace and gives you practical tools to more effectively navigate the elephant in the room, to decrease conflict.

People are angry with the world—in some cases, rightfully so—and now view companies as they do governments, as targets of their wrath and potential forces for social change. Managing outrage has moved from being an occasional leadership challenge, like handling a PR crisis, to a necessary and critical leadership capability, like strategic thinking or financial acumen.

The Arsonist in the Office is your survival guide for enduring the toxic workplace (and toxic people) and a call to action for a bold new approach to addressing tough issues. If you have ever led an organization or participated on a team and felt completely frustrated by the sabotage of another colleague, leader, or even a client, this book is for you.

職場の理不尽な同僚や感情的な上司に振り回される日々を終わらせ、強固な境界線と実践的なコミュニケーション・スキルで、あなた自身の尊厳と静かな心を取り戻すための具体的なアプローチを解き明かします。朝の通...