Showing titles in Customer Service
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Service That Rocks
- Create Unforgettable Experiences and Turn Customers into Fans
- By: Jim Knight
- Narrated by: Jim Knight
- Length: 2 hrs and 32 mins
- Unabridged
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Whether you sell products or services, the only way to stand out is by treating your customers like rock’n’roll royalty—every single time they interact with your company. In Service That Rocks, author, speaker and service expert Jim Knight shows you how to begin by hiring people especially suited to your business, then giving them the training and permission they need to make your brand iconic.
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Service That Rocks
- Create Unforgettable Experiences and Turn Customers into Fans
- Narrated by: Jim Knight
- Length: 2 hrs and 32 mins
- Release date: 14-06-2023
- Language: English
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Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- By: Stephen Kagawa
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Unabridged
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As advisors, we want open and honest relationships with our clients. We also want a sense of purpose in our work that comes from serving, not selling. Yet somehow, serving others turns into pushing products that drive profits. Left unchecked, this tension forces us to become salespeople and destroys the trust we’ve built with our clients. There must be a way advisors can do good and do well…right? There is, and in Aloha Financial Advising, Stephen Kagawa shares the better approach to advising you’ve been seeking.
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Aloha Financial Advising
- Doing Good to Do Better for Your Clients and Yourself
- Narrated by: Stephen Kagawa
- Length: 5 hrs and 25 mins
- Release date: 02-06-2023
- Language: English
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Non-member price: $18.99 or 1 Credit
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- By: Hermann Scherer
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Unabridged
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Zeig Dich, dann wirst Du zum Leuchtturm Deiner Branche! Du bist kompetent. Du hast Talente. Doch wie sichtbar bist du damit? Kennen deine Kunden und Geschäftspartner deine Superkräfte? Warum sind die einen mit einer Dienstleistung erfolgreich und warum bleiben die anderen auf ihren Fähigkeiten sitzen, ohne daraus Kapital schlagen zu können? In seinem Ratgeber beschreibt Erfolgsautor Herrmann Scherer den Weg raus aus der Unsichtbarkeit. Denn wer auf sich aufmerksam macht und seine Bekanntheit steigert, ist auf dem richtigen Weg zum persönlichen und beruflichen Erfolg.
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Sichtbar - Wer nicht auffällt, fällt weg!
- Weil Du es wert bist, gesehen zu werden!
- Narrated by: Mario Belón
- Length: 4 hrs and 1 min
- Release date: 05-06-2023
- Language: German
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Non-member price: $13.99 or 1 Credit
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Turn Any Customer into a Superfan
- By: Tony Reed
- Narrated by: Scott R. Pollak
- Length: 1 hr and 52 mins
- Unabridged
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Discover the path to unwavering customer loyalty and propel your business to unprecedented heights! This captivating book unveils potent strategies that not only ensure your customers feel valued, appreciated, and engaged but also foster unbreakable loyalty. Delve into the transformative impact of cultivating robust customer relationships, unlocking a realm of growth opportunities, boosting customer retention, and driving repeat business.
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Turn Any Customer into a Superfan
- Narrated by: Scott R. Pollak
- Length: 1 hr and 52 mins
- Release date: 25-05-2023
- Language: English
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CustomHer Experience
- The Importance of Tailoring Your Brand Experience to the Female Consumer
- By: Katie Mares
- Narrated by: Katie Mares
- Length: 5 hrs and 12 mins
- Unabridged
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Although the female movement is interwoven into our social world and people preach “girl power,” brand experience expert Katie Mares has seen that this mindset hasn’t penetrated business branding or the experience businesses provide to women. Very few businesses focus on elevating “interaction” so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs. CustomHer Experience sends the clear message that true power comes when businesses focus on providing a brand and consumer experience that women can’t live without.
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CustomHer Experience
- The Importance of Tailoring Your Brand Experience to the Female Consumer
- Narrated by: Katie Mares
- Length: 5 hrs and 12 mins
- Release date: 05-09-2023
- Language: English
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Non-member price: $15.51 or 1 Credit
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The Power of Customer Experience: 5 Elements To Make An Impact
- By: Elizabeth Dixon
- Narrated by: Elizabeth Dixon
- Length: 3 hrs and 59 mins
- Unabridged
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.
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The Power of Customer Experience: 5 Elements To Make An Impact
- Narrated by: Elizabeth Dixon
- Length: 3 hrs and 59 mins
- Release date: 01-05-2023
- Language: English
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Non-member price: $17.00 or 1 Credit
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- By: Amy Demas
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Unabridged
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Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.
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Communicate Excellence
- A Guide to Authentic, Positive, Consistent Front Desk Communication
- Narrated by: Amy Demas
- Length: 3 hrs and 1 min
- Release date: 14-07-2022
- Language: English
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Non-member price: $16.99 or 1 Credit
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- By: Dominik Siegel
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Unabridged
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Dies ist ein hocheffektives Arbeitsbuch zu den Themen: Neukundengewinnung, Verkaufen am Telefon, Verkaufen über die WebCam, deinen Umsatz steigern mit Spaß und echter Begeisterung, on top gibt es zahlreiche Tipps und Tricks für die Praxis. Achtung wirkt sofort bei Anwendung.
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Release date: 01-07-2022
- Language: German
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Non-member price: $14.99 or 1 Credit
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- By: Mitche Graf
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Unabridged
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In Customer Service Is Dead, author, serial entrepreneur, and customer-service expert Mitche Graf draws on 35 years of experience developing best-in-class customer-care departments and improving communications in businesses of all sizes to offer you new and innovative methods for reinventing customer-service policies and training employees in your business to improve customer satisfaction, focus on the customer experience, and maximize business growth.
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Release date: 16-06-2022
- Language: English
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- By: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann ich erfolgreich Kunden lesen und verstehen? Wie kann ich ständig neue Kunden begeistern und gewinnen? Wie kann man es schaffen, dass die Kunden einen lieben? Was muss eine tiefenwirksame Hypnose für die Kundengewinnung können? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- Narrated by: Marvin Krause
- Length: 48 mins
- Release date: 15-06-2022
- Language: German
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Non-member price: $6.81 or 1 Credit
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- By: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann man erfolgreich Neukunden gewinnen? Wie gewinnt man Spaß in der Kaltakquise? Wie setzt man die Kaltakquise erfolgreich um? Was braucht es wirklich um in der Akquise zu bestehen? Wie muss eine Akquise-Hypnose aufgebaut sein, um tiefenwirksam zu sein? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- Narrated by: Marvin Krause
- Length: 48 mins
- Release date: 15-06-2022
- Language: German
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Experience Is Everything
- Winning Customers’ Hearts, Minds, and Wallets in the Era of NOW CX
- By: Eng Tan, Daniel Rodriguez
- Narrated by: Caleb Thompson
- Length: 5 hrs and 28 mins
- Unabridged
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The on-demand digital economy and the higher-than-high standard set by companies like Amazon have created a new kind of consumer—a NOW Customer. They are always on (and always online) and expect rapid resolutions and engaged interactions from their brands at all times and across every touchpoint.
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Experience Is Everything
- Winning Customers’ Hearts, Minds, and Wallets in the Era of NOW CX
- Narrated by: Caleb Thompson
- Length: 5 hrs and 28 mins
- Release date: 14-06-2022
- Language: English
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Non-member price: $22.99 or 1 Credit
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The Wallet Allocation Rule
- Winning the Battle for Share
- By: Timothy Keiningham, Lerzan Aksoy, Luke Williams, and others
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Unabridged
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The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach - the wallet allocation rule - that is proven to link to the most important measure of customer loyalty: share of wallet.
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The Wallet Allocation Rule
- Winning the Battle for Share
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Release date: 27-07-2020
- Language: English
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- By: Bruce Loeffler, Brian Church
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Unabridged
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The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Release date: 27-07-2020
- Language: English
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Non-member price: $26.99 or 1 Credit
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10 Commandments of Successful Sales
- 10 Proven Techniques to Successfully Sell at Levels Higher than You Ever Imagined Possible - in Any Area!
- By: Rahul Mookerjee
- Narrated by: Janet Clare
- Length: 1 hr and 9 mins
- Unabridged
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In the winter of 2007, I joined a small startup company as a sales manager-cum-“senior person”. The company was a rank startup. They had literally three people working there including myself, and the other two were the HR and operations managers.
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10 Commandments of Successful Sales
- 10 Proven Techniques to Successfully Sell at Levels Higher than You Ever Imagined Possible - in Any Area!
- Narrated by: Janet Clare
- Length: 1 hr and 9 mins
- Release date: 02-03-2023
- Language: English
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Developing Customer Services in the Black-Owned Business
- By: Yvonne P. Witter
- Narrated by: Robert Aymer
- Length: 49 mins
- Unabridged
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Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.
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Developing Customer Services in the Black-Owned Business
- Narrated by: Robert Aymer
- Series: CRACKING A NUT
- Length: 49 mins
- Release date: 03-02-2023
- Language: English
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- By: Scott Fox
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Unabridged
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In today’s highly-connected, consumer-driven market, leveraging digital marketing techniques is the only surefire way to attract more customers and make the kind of money you deserve. Following on the success of his book Internet Riches, top e-business entrepreneur and coach Scott Fox shares proven e-strategies to propel your business to success.
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Release date: 27-06-2023
- Language: English
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Non-member price: $26.99 or 1 Credit
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- By: Tyson Brandt
- Narrated by: Aadam Smyth
- Length: 20 mins
- Unabridged
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Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed. Your entire company from top to bottom needs to share that providing an amazing customer experience is necessary the key to your company’s success.
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Narrated by: Aadam Smyth
- Length: 20 mins
- Release date: 17-01-2023
- Language: English
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House of the Customer
- A Blueprint for One-to-One, Customer-First, Employee-Driven Business Transformation
- By: Greg Kihlstrom
- Narrated by: Kenneth Montgomery
- Length: 6 hrs and 24 mins
- Unabridged
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Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: Build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.
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House of the Customer
- A Blueprint for One-to-One, Customer-First, Employee-Driven Business Transformation
- Narrated by: Kenneth Montgomery
- Length: 6 hrs and 24 mins
- Release date: 12-01-2023
- Language: English
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- By: Kay Miller
- Narrated by: Kay Miller
- Length: 3 hrs and 49 mins
- Unabridged
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Uncopyable Sales Secrets teaches a foolproof system for creating an uncopyable attachment with your prospects and clients so that you can fill your sales pipeline, close more deals, and build a loyal customer base.
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- Narrated by: Kay Miller
- Length: 3 hrs and 49 mins
- Release date: 29-12-2022
- Language: English
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