Showing titles in Customer Service
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CustomHer Experience
- The Importance of Tailoring Your Brand Experience to the Female Consumer
- By: Katie Mares
- Narrated by: Katie Mares
- Length: 5 hrs and 12 mins
- Unabridged
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Although the female movement is interwoven into our social world and people preach “girl power,” brand experience expert Katie Mares has seen that this mindset hasn’t penetrated business branding or the experience businesses provide to women. Very few businesses focus on elevating “interaction” so that a brand experience includes a personal connection with the consumer and addresses their genuine interests and needs. CustomHer Experience sends the clear message that true power comes when businesses focus on providing a brand and consumer experience that women can’t live without.
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CustomHer Experience
- The Importance of Tailoring Your Brand Experience to the Female Consumer
- Narrated by: Katie Mares
- Length: 5 hrs and 12 mins
- Release date: 05-09-2023
- Language: English
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Non-member price: $15.51 or 1 Credit
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The Power of Customer Experience: 5 Elements To Make An Impact
- By: Elizabeth Dixon
- Narrated by: Elizabeth Dixon
- Length: 3 hrs and 59 mins
- Unabridged
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.
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The Power of Customer Experience: 5 Elements To Make An Impact
- Narrated by: Elizabeth Dixon
- Length: 3 hrs and 59 mins
- Release date: 01-05-2023
- Language: English
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Non-member price: $16.99 or 1 Credit
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- By: Dominik Siegel
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Unabridged
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Dies ist ein hocheffektives Arbeitsbuch zu den Themen: Neukundengewinnung, Verkaufen am Telefon, Verkaufen über die WebCam, deinen Umsatz steigern mit Spaß und echter Begeisterung, on top gibt es zahlreiche Tipps und Tricks für die Praxis. Achtung wirkt sofort bei Anwendung.
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Verkaufen 3.0
- Mit Begeisterung Kunden gewinnen!
- Narrated by: Dominik Siegel
- Length: 2 hrs and 14 mins
- Release date: 01-07-2022
- Language: German
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Non-member price: $14.99 or 1 Credit
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- By: Mitche Graf
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Unabridged
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In Customer Service Is Dead, author, serial entrepreneur, and customer-service expert Mitche Graf draws on 35 years of experience developing best-in-class customer-care departments and improving communications in businesses of all sizes to offer you new and innovative methods for reinventing customer-service policies and training employees in your business to improve customer satisfaction, focus on the customer experience, and maximize business growth.
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- Narrated by: Mitche Graf
- Length: 2 hrs and 47 mins
- Release date: 16-06-2022
- Language: English
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Non-member price: $9.68 or 1 Credit
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- By: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann ich erfolgreich Kunden lesen und verstehen? Wie kann ich ständig neue Kunden begeistern und gewinnen? Wie kann man es schaffen, dass die Kunden einen lieben? Was muss eine tiefenwirksame Hypnose für die Kundengewinnung können? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- Narrated by: Marvin Krause
- Length: 48 mins
- Release date: 15-06-2022
- Language: German
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Non-member price: $6.81 or 1 Credit
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- By: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann man erfolgreich Neukunden gewinnen? Wie gewinnt man Spaß in der Kaltakquise? Wie setzt man die Kaltakquise erfolgreich um? Was braucht es wirklich um in der Akquise zu bestehen? Wie muss eine Akquise-Hypnose aufgebaut sein, um tiefenwirksam zu sein? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Neukunden gewinnen durch Kaltakquise - Die Akquise Hypnose / Meditation
- B2B, Akquiseimpulse, Akquisemaschine, für Trainer / Coaches / Berater / Immobilien, (Telefon & digitale Akquise).
- Narrated by: Marvin Krause
- Length: 48 mins
- Release date: 15-06-2022
- Language: German
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Non-member price: $6.81 or 1 Credit
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Experience Is Everything
- Winning Customers’ Hearts, Minds, and Wallets in the Era of NOW CX
- By: Eng Tan, Daniel Rodriguez
- Narrated by: Caleb Thompson
- Length: 5 hrs and 28 mins
- Unabridged
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The on-demand digital economy and the higher-than-high standard set by companies like Amazon have created a new kind of consumer—a NOW Customer. They are always on (and always online) and expect rapid resolutions and engaged interactions from their brands at all times and across every touchpoint.
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Experience Is Everything
- Winning Customers’ Hearts, Minds, and Wallets in the Era of NOW CX
- Narrated by: Caleb Thompson
- Length: 5 hrs and 28 mins
- Release date: 14-06-2022
- Language: English
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Non-member price: $22.99 or 1 Credit
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Delivering Fantastic Customer Experience
- How to Turn Customer Satisfaction into Customer Relationships
- By: Daniel Lafrenière
- Narrated by: Christopher Ragland
- Length: 2 hrs and 8 mins
- Unabridged
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If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me—more personal, more relevant.
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Delivering Fantastic Customer Experience
- How to Turn Customer Satisfaction into Customer Relationships
- Narrated by: Christopher Ragland
- Length: 2 hrs and 8 mins
- Release date: 07-06-2022
- Language: English
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Non-member price: $17.99 or 1 Credit
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- By: Sean McDade
- Narrated by: Assaf Cohen
- Length: 3 hrs and 41 mins
- Unabridged
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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Narrated by: Assaf Cohen
- Length: 3 hrs and 41 mins
- Release date: 03-06-2022
- Language: English
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The Wallet Allocation Rule
- Winning the Battle for Share
- By: Timothy Keiningham, Lerzan Aksoy, Luke Williams, and others
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Unabridged
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The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach - the wallet allocation rule - that is proven to link to the most important measure of customer loyalty: share of wallet.
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The Wallet Allocation Rule
- Winning the Battle for Share
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Release date: 27-07-2020
- Language: English
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- By: Bruce Loeffler, Brian Church
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Unabridged
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The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Release date: 27-07-2020
- Language: English
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Developing Customer Services in the Black-Owned Business
- By: Yvonne P. Witter
- Narrated by: Robert Aymer
- Length: 49 mins
- Unabridged
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Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.
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Developing Customer Services in the Black-Owned Business
- Narrated by: Robert Aymer
- Series: CRACKING A NUT
- Length: 49 mins
- Release date: 03-02-2023
- Language: English
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- By: Scott Fox
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Unabridged
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In today’s highly-connected, consumer-driven market, leveraging digital marketing techniques is the only surefire way to attract more customers and make the kind of money you deserve. Following on the success of his book Internet Riches, top e-business entrepreneur and coach Scott Fox shares proven e-strategies to propel your business to success.
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Release date: 27-06-2023
- Language: English
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- By: Tyson Brandt
- Narrated by: Aadam Smyth
- Length: 20 mins
- Unabridged
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Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed. Your entire company from top to bottom needs to share that providing an amazing customer experience is necessary the key to your company’s success.
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Narrated by: Aadam Smyth
- Length: 20 mins
- Release date: 17-01-2023
- Language: English
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House of the Customer
- A Blueprint for One-to-One, Customer-First, Employee-Driven Business Transformation
- By: Greg Kihlstrom
- Narrated by: Kenneth Montgomery
- Length: 6 hrs and 24 mins
- Unabridged
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Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: Build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.
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House of the Customer
- A Blueprint for One-to-One, Customer-First, Employee-Driven Business Transformation
- Narrated by: Kenneth Montgomery
- Length: 6 hrs and 24 mins
- Release date: 12-01-2023
- Language: English
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- By: Kay Miller
- Narrated by: Kay Miller
- Length: 3 hrs and 49 mins
- Unabridged
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Uncopyable Sales Secrets teaches a foolproof system for creating an uncopyable attachment with your prospects and clients so that you can fill your sales pipeline, close more deals, and build a loyal customer base.
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Uncopyable Sales Secrets
- How to Create an Unfair Advantage and Outsell Your Competition
- Narrated by: Kay Miller
- Length: 3 hrs and 49 mins
- Release date: 29-12-2022
- Language: English
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Empatía digital
- By: Santiago Martínez
- Narrated by: Rubén Hernández
- Length: 5 hrs and 15 mins
- Unabridged
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Conocer y descifrar al cliente es uno de los desafíos clásicos del marketing. No obstante, las tecnologías digitales y, más recientemente, la Inteligencia Artificial, han cambiado por completo la manera de construir, interpretar y aprovechar la información que recolectamos. ¿Quiénes son esas personas que queremos que adquieran los productos o servicios que ofrecemos? ¿Cómo se comportan y toman decisiones? ¿De qué manera podemos cautivarlos y ganar su fidelidad?
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Empatía digital
- Narrated by: Rubén Hernández
- Length: 5 hrs and 15 mins
- Release date: 16-12-2022
- Language: Spanish
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Cracking the CRM Code
- How to Prevent Failures in Buying, Implementing and Using CRM
- By: Limesh Parekh
- Narrated by: Swati Shah
- Length: 4 hrs and 59 mins
- Unabridged
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COVID has changed the game for all of us. It has forcefully fast-forwarded everyone into a digital era. Now, we have no other way but to adopt technology to run our businesses. Although small businesses are agile in adopting changes, technology can sometimes be challenging.
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Cracking the CRM Code
- How to Prevent Failures in Buying, Implementing and Using CRM
- Narrated by: Swati Shah
- Length: 4 hrs and 59 mins
- Release date: 22-03-2023
- Language: English
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- By: Sean McDade PhD
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Unabridged
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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Release date: 21-03-2023
- Language: English
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Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- By: Peter Weidling
- Narrated by: Volker Niederfahrenhorst
- Length: 8 hrs and 12 mins
- Unabridged
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Die Energiepreise explodieren. Gleichzeitig erwarten Kund:innen, dass Unternehmen nachhaltig agieren. Das stellt diese vor die große Herausforderung, auf die Kosten zu schauen, ohne dabei die Erwartungen ihrer Geschäftspartner zu vernachlässigen. Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft. Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft. Peter Weidling holt die Unternehmen bei ihrer doppelten Herausforderung ab.
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Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- Narrated by: Volker Niederfahrenhorst
- Length: 8 hrs and 12 mins
- Release date: 16-03-2023
- Language: German
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