Showing titles in Customer Service
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Slow Down, Sell Faster
- Understand Your Customer's Buying Process and Maximize Your Sales
- By: Kevin Davis
- Narrated by: Stephen Bowlby
- Length: 6 hrs and 27 mins
- Unabridged
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Slow Down, Sell Faster! does this by introducing a simple yet powerful method for buyer-focused selling that is practical, repeatable, and easily customizable. This buyer-focused approach extends to proposals and presentations, loyalty and retention, and, of course, cultivating more business. Each step in the book corresponds to a role you should adopt to meet customers’ needs at each stage of the buying process. Increasing sales is not just about learning more sales techniques; it’s about understanding the buying process - from your customer’s point of view.
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Slow Down, Sell Faster
- Understand Your Customer's Buying Process and Maximize Your Sales
- Narrated by: Stephen Bowlby
- Length: 6 hrs and 27 mins
- Release date: 02-10-2020
- Language: English
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$23.53 or free with 30-day trial
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- By: Erik Peterson, Tim Riesterer, Conrad Smith, and others
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Unabridged
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The most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to master the art of customer conversation. Being remarkable and memorable in your conversations is very important - but it goes beyond great delivery. You must be able to articulate value. The Three Value Conversations provides the tools and methods you need to differentiate yourself and your solutions from the competition, elevate value to the right decision maker, and maximize all sales opportunities across the entire long lead buying cycle.
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Release date: 24-09-2021
- Language: English
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$23.93 or free with 30-day trial
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Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- By: Jeanne Bliss
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Unabridged
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How would your company act if every customer were your mom? How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you...
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Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Release date: 08-05-2018
- Language: English
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$16.30 or free with 30-day trial
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- By: C. Richard Weylman, Bob Burg - foreword by, Milton Pedraza - afterword by
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Unabridged
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Elevate your client's experience and win more business. This is the first book to detail how professionals can acquire more clients and establish their lasting loyalty through the experience they provide. Many books are written on acquisition strategies, better customer service, or an elevated experience. But none gives the listener the step-by-step tactical strategies to make both acquisition and loyalty happen in concert like this book does.
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100 Proven Ways to Acquire and Keep Clients for Life
- The Path to Permanent Business Success
- Narrated by: Steve Menasche
- Length: 4 hrs and 44 mins
- Release date: 07-05-2024
- Language: English
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$19.22 or free with 30-day trial
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Staying on Track
- Lessons from a Customer-Focused Travel Disruptor
- By: Frank Marini
- Narrated by: Matt Haynes
- Length: 3 hrs and 59 mins
- Unabridged
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"Staying On Track" is a practical guide on how to grow your business. It provides real-world examples of how the author’s company went from one office and eighteen people to a global operation with staff in six countries and thirty-four US states. Frank Marini shows the true definition of customer focus in all aspects and departments of a company in this pragmatic explanation of how he guided Railbookers Group, where he serves as president and CEO, through a rapid period of growth and achievement.
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Staying on Track
- Lessons from a Customer-Focused Travel Disruptor
- Narrated by: Matt Haynes
- Length: 3 hrs and 59 mins
- Release date: 16-07-2025
- Language: English
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$17.98 or free with 30-day trial
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Small Talk [5-in-1]
- 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation. Build Rapport and Network with Ease by Knowing What to Say on Every Occasion
- By: Kirstin Rae Evans
- Narrated by: Jennifer Jeffery
- Length: 3 hrs and 18 mins
- Unabridged
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Developing unwavering confidence and a magnetic personality can transform your career, relationships, and self-image. Yet even the most capable people battle self-doubt or struggle to share ideas effectively. If you’ve ever felt invisible in a crowd or longed to take command of a room, Small Talk [5-in-1]: 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation is your roadmap to standing out and succeeding.
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Small Talk [5-in-1]
- 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation. Build Rapport and Network with Ease by Knowing What to Say on Every Occasion
- Narrated by: Jennifer Jeffery
- Length: 3 hrs and 18 mins
- Release date: 09-07-2025
- Language: English
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$16.99 or free with 30-day trial
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Bold
- How to Be Brave in Business and Win
- By: Shaun Smith, Andy Milligan
- Narrated by: Matthew Lloyd Davies
- Length: 10 hrs and 22 mins
- Unabridged
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More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. Bold tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers. Each inspiring story is told by the executives involved who were brave enough to pursue audacious goals, challenge industry norms and win.
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Bold
- How to Be Brave in Business and Win
- Narrated by: Matthew Lloyd Davies
- Length: 10 hrs and 22 mins
- Release date: 27-11-2017
- Language: English
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$27.14 or free with 30-day trial
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Linkedin the Sandler Way
- 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
- By: Sandler Systems Inc., Linkedin Sales Solutions
- Narrated by: Sean Pratt
- Length: 1 hr and 54 mins
- Unabridged
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LinkedIn the Sandler Way, the first audiobook release from Sandler Training and LinkedIn, offers powerful, cutting-edge best practices for effective social selling with LinkedIn. Its 25 discussions uncover big ideas for prospecting and selling online - ideas that typically haven't yet become part of a sales team's daily culture. Within just a few days, you can learn, adopt, and model these LinkedIn best practices so that they become consistent behaviors for everyone in your organization who sells for a living.
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Linkedin the Sandler Way
- 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
- Narrated by: Sean Pratt
- Length: 1 hr and 54 mins
- Release date: 01-12-2017
- Language: English
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$12.13 or free with 30-day trial
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Human Sigma
- Managing the Employee-Customer Encounter
- By: John H. Fleming Ph.D., Jim Asplund
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Unabridged
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This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.
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Human Sigma
- Managing the Employee-Customer Encounter
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Release date: 29-11-2016
- Language: English
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$28.99 or free with 30-day trial
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Make Winning a Habit
- 20 Best Practices of the World's Greatest Sales Forces
- By: Rick Page
- Narrated by: Jeff Riggenbach
- Length: 4 hrs and 32 mins
- Unabridged
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A master of the complex sale and a best-selling author, Rick Page is also one of the most experienced sales consultants and trainers in the world. Make Winning a Habit defines the gap between what companies know to do and how they consistently perform. Page clearly identifies five “Ts” of transformation: talent, technique, teamwork, technology, and trust. These five elements, when fully developed and integrated into the sales and marketing organization, begin to create the habit of winning over customers in every industry.
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Make Winning a Habit
- 20 Best Practices of the World's Greatest Sales Forces
- Narrated by: Jeff Riggenbach
- Length: 4 hrs and 32 mins
- Release date: 20-07-2021
- Language: English
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$19.22 or free with 30-day trial
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- By: Blake Morgan
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Unabridged
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With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience...
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Release date: 29-10-2019
- Language: English
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$23.99 or free with 30-day trial
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Relationship Intelligence: Sales Through Human Connection
- Why Understanding People Is the Most Powerful Sales Tool You Have
- By: Richard Brett Madden
- Narrated by: Mark Lancaster
- Length: 6 hrs and 23 mins
- Unabridged
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In Relationship Intelligence: Sales Through Human Connection, R. Brett Madden, Esq. shares the mindset and skills that drove his consistent, trust-based sales success. With over three decades of experience, Madden has learned that rather than gimmicks, the best salespeople rely on understanding people. This people-first sales guide introduces the Relationship Intelligence Sales Method, a practical, flexible approach that empowers you to: Decode how buyers think and what they actually care about. Build credibility by showing up with empathy and expertise.
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Relationship Intelligence: Sales Through Human Connection
- Why Understanding People Is the Most Powerful Sales Tool You Have
- Narrated by: Mark Lancaster
- Length: 6 hrs and 23 mins
- Release date: 27-03-2026
- Language: English
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$27.79 or free with 30-day trial
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Delivering Fantastic Customer Experience
- How to Turn Customer Satisfaction Into Customer Relationships
- By: Daniel Lafreniere
- Narrated by: Christopher Ragland
- Length: 2 hrs and 8 mins
- Unabridged
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If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or...
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Delivering Fantastic Customer Experience
- How to Turn Customer Satisfaction Into Customer Relationships
- Narrated by: Christopher Ragland
- Length: 2 hrs and 8 mins
- Release date: 05-05-2026
- Language: English
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$13.64 or free with 30-day trial
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Creating Competitive Advantage
- Give Customers a Reason to Choose You Over Your Competitors
- By: Jaynie L. Smith, William G. Flanagan
- Narrated by: Jaynie L. Smith
- Length: 5 hrs and 1 min
- Unabridged
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Why should I do business with you… and not your competitor? Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your...
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Creating Competitive Advantage
- Give Customers a Reason to Choose You Over Your Competitors
- Narrated by: Jaynie L. Smith
- Length: 5 hrs and 1 min
- Release date: 03-02-2026
- Language: English
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$19.02 or free with 30-day trial
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Be Kind
- A Radically Different Approach to Leadership
- By: Gui Costin, Morgan Holycross
- Narrated by: Patrick Tighe
- Length: 1 hr and 36 mins
- Unabridged
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In business, your most powerful tool isn’t a strategy, a spreadsheet, or a vision. It’s your words. The way you speak to your team shapes everything: your culture, your loyalty, the care your employees show one another, the way they treat your customers—even the quality of your product. In...
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Be Kind
- A Radically Different Approach to Leadership
- Narrated by: Patrick Tighe
- Length: 1 hr and 36 mins
- Release date: 25-03-2026
- Language: English
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$0.96 or free with 30-day trial
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Shift Your Mindset!
- AEC Professionals Share How to Use Emotional Connection Strategies and Technology Advancements to Drive Client Engagement and Retention.
- By: Allen Witt
- Narrated by: Allen Witt
- Length: 2 hrs and 27 mins
- Unabridged
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This compilation of viewpoints is intended to show how to transform your Architecture, Engineering and Construction (AEC) firm from features-based messaging to an emotionally connected partnership. This audiobook highlights unique stories of the human element through client partnership and success. The goal is to help you form a strong partnership bond and win more work!
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Shift Your Mindset!
- AEC Professionals Share How to Use Emotional Connection Strategies and Technology Advancements to Drive Client Engagement and Retention.
- Narrated by: Allen Witt
- Length: 2 hrs and 27 mins
- Release date: 23-03-2026
- Language: English
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$9.68 or free with 30-day trial
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Vende menos y gana más
- Cómo aumentar el ticket promedio, acelerar compras y multiplicar el retorno de cada cliente de forma ética y sostenible
- By: Andrés d'Anconia
- Narrated by: Geraldo Medina
- Length: 1 hr and 9 mins
- Unabridged
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"Vende menos y gana más" de Andrés d'Anconia desmantela la trampa del volumen para presentarte la Filosofía del Alto Valor. Este libro desafía la creencia de que el éxito requiere más clientes y más estrés. En su lugar, ofrece un manual operativo para purgar la mediocridad, multiplicar tus márgenes y sistematizar la excelencia.
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Vende menos y gana más
- Cómo aumentar el ticket promedio, acelerar compras y multiplicar el retorno de cada cliente de forma ética y sostenible
- Narrated by: Geraldo Medina
- Length: 1 hr and 9 mins
- Release date: 20-03-2026
- Language: Spanish
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$18.10 or free with 30-day trial
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- By: Luz Hernández
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Unabridged
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La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables . Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.
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Customer experience
- Todo lo que necesitas saber para diseñar y medir tus experiencias cliente
- Narrated by: Salvador Serrano
- Length: 3 hrs and 54 mins
- Release date: 10-01-2024
- Language: Spanish
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$16.99 or free with 30-day trial
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The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- By: Ross Smith, Mayte Cubino, Emily McKeon
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Unabridged
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The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.
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The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Release date: 27-12-2024
- Language: English
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$32.64 or free with 30-day trial
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Obsessão pelo cliente
- Working Backwards: histórias, segredos e insights exclusivos de dentro da Amazon
- By: Colin Bryar, Bill Carr
- Narrated by: Leo Senna
- Length: 11 hrs and 34 mins
- Unabridged
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Obsessão pelo cliente é uma análise interna da Amazon sobre sua cultura, liderança, práticas internas e um guia de lições e técnicas que você pode aplicar à sua própria empresa e carreira a partir de agora! Neste audiolivro, dois executivos da Amazon revelam os princípios e práticas que impulsionaram o sucesso de uma das empresas mais extraordinárias que o mundo já conheceu.
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Obsessão pelo cliente
- Working Backwards: histórias, segredos e insights exclusivos de dentro da Amazon
- Narrated by: Leo Senna
- Length: 11 hrs and 34 mins
- Release date: 25-02-2026
- Language: Portuguese
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$26.39 or free with 30-day trial
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