Showing results by publisher "Brilliance Audio" in Business & Careers

Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.

That is the challenge that all leaders face. This challenge grows more intense every day. Lead with Speed is the answer. This problem of speed is often disguised by other symptoms, such as "my projects cannot make an accurate prediction of when they will be done" or the stated need of "my teams need to take more risks." The real need is not reckless risk-taking that will lead to even more problems and finishing even later. The real need is for speed.

In The Change Maker’s Playbook, Amy Radin shares her insight-driven, down-to-earth approach to deliver innovation results under today's uncertain, complex, and rapidly changing conditions. Any leader in any size company, no matter the size or sector, feels the pressure to innovate, find new ideas and business models, and create enduring customer value. There is no one formula or set process to find and execute the ideas that achieve these goals.

Being able to take innovative and creative approaches to new challenges is crucial for leadership success. Decision Making and Problem Solving will help you to learn key techniques and models to confidently make the best decisions and solve the hardest problems. Using checklists, exercises, case studies and tried-and-tested methods, leadership guru John Adair provides a clear framework that can generate ideas and inspire confidence in your team - so you can spot the solution in every problem, and create ideas to rival even the best strategists.

Confucius said that a thousand-mile journey begins with a single step. The same principle applies to becoming a self-made millionaire, except this journey is a little shorter, comprising just 52 common-sense practices. Featuring interviews with a wide-ranging list of self-made millionaires, you will learn how white-collar professionals, blue-collar workers, small business owners, even teenagers alike have joined this million-dollar net worth club by methodically and consistently putting into practice this self-made millionaire game plan.

Aimed at HR practitioners and managers, Employee Engagement offers a complete, practical resource for understanding, measuring and building engagement. Grounded in engagement theory and an understanding of psychology combined with practical tools, techniques and diagnostics, this book will help you assess and drive engagement in your organization. Case studies include British Gas, Capital One, Asda, Ministry of Justice, Mace and RSA.

At a fundamental level, the purpose of leadership is to connect with and inspire the hearts and minds of others to become their absolute best so they can ultimately give the best of themselves at work, at home, and in their communities. How do we do that? Taylor Scott draws on his 20 plus years of experience working at hospitality industry leaders like Disney Parks and Resorts, Gaylord Hotels and Resorts, and The Cosmopolitan of Las Vegas, to provide an inviting, accessible fable about adopting a spirit of generosity.

Rules are necessary for a functional society, but many “rules” we follow are simply conventional wisdom, norms, or limited interpretations. We’re expected to play along by conforming, following the crowd, and steering toward comfortable paths. But viewing rules as a starting point rather than as an endpoint opens worlds of opportunities for your success. Unruly is your manual to identify your best maneuvers in the gray areas that allow you to authentically create and secure your own path to success.

Employees who buy into a company’s purpose and goals are the key to driving sustainable bottom-line improvements. Here’s how to get lots of them.

It’s a brutal paradox—the same founder attributes required to put a startup in motion will invariably blow it up. The difference between success and failure lies in the personal journey that every founder must pursue to avoid their own worst impulses. Steeped in nearly forty years of research in leadership psychology, Founders, Keepers begins with the same personality assessment Rich Hagberg, a psychologist and executive management coach, gives his clients.

In the midst of a successful year, visionary CEO Gui Loureiro decided that Walmex—Walmart’s biggest division outside of the United States—needed to make massive changes to make the iconic company a more data-driven, customer-centric business that would be competitive in our digital economy. The stakes were high: no company the size of Walmex had ever attempted a transformation at such a magnitude of scale. Reinventing the Leader is the turbulent story of how it happened that’s especially relevant in this age of globalization.

Mistakes That Made Me A Millionaire isn’t just Kim’s third book—it’s her manifesto to success. Packed with never-before-revealed stories, this treasure trove of advice, secrets, and wisdom is truly worth its weight in gold. Learn what most entrepreneurs will never tell you. Avoid the mistakes that cost Kim millions to learn, but will only cost you the price of this book.

Dave Durand spent 35 years founding, leading, and selling companies with more than a billion dollars in combined sales. Having led hundreds of thousands of people, he distills leadership influence in usable terms. Leading Giants illuminates the Four Superpowers of a Leader, how to rapidly expand your influence, and that in order to succeed, strangely, you have to “think like a criminal.”

Despite the billions of dollars invested every year into leadership development, leaders aren’t collectively becoming more successful. Existing tools like assessments, models, and styles have proven largely inadequate in equipping leaders for today’s age of work. For leaders to succeed in a landscape more unpredictable than ever, they need a new perspective and a brand-new set of skills that center around what is missing in the models and existing tools: flexibility.

Your company’s power is defined by those employees who Buy in, feel Included, have Trust, and are Engaged—those who have BITE. The health of your organization ultimately comes from the net energy of your people, as measured by this “BITE Index.” In this guide, seasoned CEO and expert consultant Walt Brown shares his groundbreaking seven-question survey to definitively measure your company’s BITE . . . and how to turn those questions into seven promises to create an environment where employees thrive and contribute to your company’s success.

From the battlefields of Afghanistan and Iraq to the boardrooms of Nike, Walmart, and Microsoft, Blayne Smith and Brandon Young have consistently built tightly-knit, high-performing teams that persevere and win. Join the Army Rangers on the peaks of the Hindu Kush Mountains in Afghanistan and the Green Berets at Firebase Anaconda to gain key insights for leading teams through uncertainty and the understanding that perseverance is what’s most required for today’s complex world.

From iconic entertainers like Taylor Swift, Bob Dylan, and Sylvester Stallone to innovators like Steve Jobs and Bill Gates, the world of music and business has always thrived on independence and creativity. Now, this same spirit is transforming the workforce. Free Birds Revolution is your guide to navigating this seismic shift. Packed with stories from pop culture and entrepreneurial icons, Everson reveals how the independent workforce is reshaping the future of work.

For more than 25 years, organizational psychologist and management consultant Dr. Tim Irwin has worked with thousands of leaders in well-known global companies. He knows most leaders work for recognition and advancement and they want more challenge and responsibility. He's also found this to be true: Most of us want to make a positive difference through our work and to have our lives count for something more than simply making a living. We want to make an impact.

Adam Bierman wasn’t planning on selling weed—or developing a network of cannabis stores, or safeguarding his money in shoeboxes, or facing off with gangs in dark corners of parking lots, or taking on the public markets and justice system itself. But, of course, not everything goes according to plan.

The leader of one of Atlanta’s best-loved brands shares seven ways to actually enjoy your job—and how doing so will enhance not only your career but also your life.