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Read by the author, Adrian Tchaikovsky. The Murderbot Diaries meets In the Lives of Puppets in a delightfully humorous tale of robotic murder, rebellion and belonging from Arthur C. Clarke Award-winning author Adrian Tchaikovsky. Task List Item No. 1 – Become self-aware . . . Meet Charles...

Task List Item No. 1 – Become self-aware . . . A witty tale of robotic murder, rebellion and belonging from the master of science fiction, Service Model is perfect for fans of The Hitchhiker's Guide to the Galaxy by Douglas Adams. Brilliantly performed by the author, Adrian Tchaikovsky...

The Service Desk Handbook: A Guide to Service Desk Implementation, Management, and Support provides operational guidance for implementing, managing, and supporting service desks in the enterprise.

An irreverent podcast about Service Design Principles hosted by Guy Martin and Daniele Catalanotto. Join us as we provide you with a deeper understanding of service design principles, enhanced by real-world examples and anecdotes from Daniele’s extensive expertise as a leading service design practitioner and founder of the Swiss Innovation Academy, and Guy’s experience from working with global companies and startups in various roles, including service delivery, client services, and corporate education. Explicit tag is for language (we drop a few swear words here and there) and occasional ...

Subscription models, marketplaces, SaaS, and service companies each have distinct unit economics, growth levers, and competitive moats. In this show, Lucas and Luna dissect how businesses like Netflix, Uber, Salesforce, and McKinsey actually make money — comparing CAC, LTV, churn rates, and contribution margins. Lucas brings journalistic rigor, cross-referencing financial filings and case studies; Luna challenges assumptions about scalability, pricing power, and customer lock-in. Each episode centers on a single model or a head-to-head comparison, avoiding fluff for concrete numbers. This is...