Showing results for "dangerous" in Management

Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

Join Dr. Jennifer Murphy each Tuesday as she shares the stories of leaders who have stepped out of the expected and into the authentic. This show aims to explore the potential of leading with no box to fit in, no straight lines to follow, and no demands to conform to, all by trusting the process of leadership with your authentic identity. This is The Dangerous Leader Podcast, presented by the L.A.S. Media Network.

A Fast Food Nation for the airline industry, Attention All Passengers is a shocking and important exposé revealing the real state of the “friendly skies” in which we fly. Award-winning Consumer Reports travel journalist William McGee, a former editor of the Consumer Reports Travel Letter...

In Season two of Dangerous Vision, Randy Cohen talks about work. What people do for work, how we are defined by work, and why it is tough for some in the blind community to gain competitive employment. As a professor, Randy gets students enrolled at Harvard Business School ready to enter and be become leaders in the workforce. But when you are blind it isn't easy. Randy talks to other blind people about their jobs and to those with sight who either stand up or stand out. Randy, who has Retinitis Pigmentosa, loves to learn and talk and he applies all of his professorial skills that reveal ...