Episodes

  • Episode 13: The final episode

    Episode 13: The final episode
    Mar 3 2023
    Phil and Ash bid eachother farewell and wrap up the very first season of the How the f**k podcast. There's been bonding, ASH bots, frustrations shared, wins celebrated, special guests welcomed and a whole lot of progress. Phil and the team thank everyone involved including our listeners and National Grid. Rated T for Tearjerker.
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    27 mins
  • Episode 12: The project in hindsight

    Episode 12: The project in hindsight
    Feb 17 2023
    During the penultimate episode of the first season of the How the f**k podcast, Phil and Ash discuss what they'd have done differently with the knowledge they have now. There's talk of what the future holds for National Grid and where new tools can fit.
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    30 mins
  • Episode 11: The gang does a wider project update

    Episode 11: The gang does a wider project update
    Feb 10 2023
    Recurring guest Dawn Seymour joins for the (almost) penultimate episode of the How the f**k podcast. Phil, Ashley and Dawn discuss the wider projects ongoing and how things are progressing, including an update on last week's ServiceNow outage.
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    28 mins
  • Episode 10: Phil's massive rant of the week

    Episode 10: Phil's massive rant of the week
    Feb 3 2023
    This week we're back to regular project activities. Ashley gets his 15 minutes of fame on the ServiceNow blog and explains some plugin-related downtime, Phil gets technical and then has one of his trademark rants, and producer Carl does some DIY.
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    32 mins
  • Episode 9: Prioritising for 2023 and a look ahead

    Episode 9: Prioritising for 2023 and a look ahead
    Jan 27 2023
    In this episode, Phil and Ashley get their ducks in a row by reflecting on the progress made so far and having a look ahead into projects lined up for 2023.
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    31 mins
  • Episode 8: Reflections and preemptive agents

    Episode 8: Reflections and preemptive agents
    Dec 16 2022
    In a bumper episode this week, Phil and Ashley send off the year with some reflections and ramblings. Ashley explains the premise of Automated System Helper (ASH), and Phil wants to get as close as possible to error-free living.
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    44 mins
  • Episode 7: Project management, perfecting processes

    Episode 7: Project management, perfecting processes
    Dec 9 2022
    Phil and Ashley are joined by guest speaker Dawn Seymour, Digital Ops Product Manager at National Grid. This week we focus on project planning and phases - what they look like and user adoption. We also get to hear Dawn's perspective on overcoming challenges and getting to grips with the project.
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    29 mins
  • Episode 6: Getting the service ops strategy right

    Episode 6: Getting the service ops strategy right
    Dec 2 2022
    Join Phil and Ashley this week as they discuss overall program progress and strategy with special guest Rob Kay, Director of Product Management for Digital Operations at National Grid (Ashley's boss)
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    29 mins