On today's episode, Kevin and Jed discuss the return of the Red Wing boot brand to to Harrison's retail stores, which is a significant development for the company. They provide insights into the history of Red Wing at Harrison's, the brand's popularity and reputation, and the strategic decision-making behind bringing it back.

• Red Wing has a long-standing history with Harrison's, having been one of the first and only brands carried when the company started nearly 30 years ago.
• The decision to stop carrying Red Wing a few years ago was a difficult one, as it was the brand that the company was founded on.
• However, changes in Red Wing's management and the company's growth and expansion led to Red Wing approaching Harrison's to partner with them again.
• Red Wing is seen as a prestigious and high-quality work boot brand, with a loyal customer base that prefers it over other options.
• The return of Red Wing is seen as a testament to the success and reputation of Harrison's as a leading retailer in the Carolinas and the Southeast.

The return of Red Wing to Harrison's stores is a significant development that highlights the company's position as a leading retailer in the Work Western lifestyle market. The podcast provides valuable insights into the strategic decision-making and the importance of maintaining strong relationships with prestigious brands like Red Wing.

This podcast episode provides a comprehensive overview of the "Work, Western, Wow" philosophy and the services offered by Harrison's. The discussion covers the evolution of the business, the importance of customer service, and the unique offerings that set Harrison's apart from its competitors. Today's podcast will focus on:

Harrison's dominance in the work clothing and boots market, with a focus on providing high-quality products and exceptional customer service.

The company's expansion into in-house embroidery and screen printing services, which has allowed them to better serve their customers and improve turnaround times.

The mobile boot truck initiative, where Harrison's brings their products directly to customers' workplaces, offering convenience and personalized service.

The emphasis on sizing and tailoring, with skilled seamstresses and tailors available to ensure a perfect fit for each customer.

The importance of treating all customers, regardless of size or scale, with the same level of care and respect.

The podcast highlights Harrison's commitment to providing exceptional customer service, innovative solutions, and a personalized experience for their clients. The company's focus on the "Work", "Western" and "WOW" aspects of their business demonstrates their dedication to meeting the diverse needs of their customers, from national corporations to small local businesses.

• Riata has a strong background in rodeo and Western fashion.
• Panhandle Slim has been around since 1946, while Rock and Roll Denim started in 2009.
• Denim quality is crucial, with ring spun denim being a higher quality option.
• Family-owned businesses foster a unique work environment and culture.
• Men's denim trends show a preference for consistency and quality.
• Western fashion trends are cyclical and influenced by past styles.
• Inclusivity in sizing is becoming more important in Western fashion.
• Rodeo culture significantly influences Western fashion choices.
• The future of Western fashion includes retro styles and bold patterns.
• Partnerships between family-run businesses can lead to mutual growth and success.

• The transition to in-house embroidery has been a significant learning process.
• Attention to detail is crucial in embroidery and direct print.
• Customer service is a key differentiator in their business model.
• In-house production allows for quicker turnaround times for customers.
• Learning new skills can be both fun and stressful.
• Designing for direct print requires careful consideration of placement and size.
• Flexibility and adaptability are essential in the retail environment.
• Team dynamics play a vital role in executing new ideas and projects.
• Creativity is important, but execution can be challenging.
• The variety of tasks keeps the work engaging and dynamic.

• Brunt was born in a garage and has a unique company culture.
• The brand has effectively utilized social media for marketing.
• Customer feedback on Brunt products has been overwhelmingly positive.
• Brunt boots are designed specifically for trade workers.
• The innovative design allows for a single width that can be adjusted.
• The quality of materials used in Brunt boots is high.
• The brand's growth trajectory is impressive since its launch in 2020.
• Retailers benefit from Brunt's unique sizing approach.
• The hosts plan to bring Brunt clothing into their stores soon.
• The partnership with Brunt is seen as mutually beneficial for both parties.

Join Jed Blackwell, Kate Harrison, and Dustin Pyatte this week in highlighting Harrison's commitment to exceptional customer service, its innovative approach to account sales, and the unique perspectives of its team, including:

• The shift in customer service standards, with Work Western aiming to provide a level of personalized attention that is increasingly rare in the retail landscape.
• The evolution of the account sales role, with Kate Harrison's position bridging the gap between public safety and work wear accounts.
• The company-wide initiative to cross-train employees, empowering them to contribute to the account sales process and deliver a consistent customer experience.

• Christina Eagle's lifelong passion for singing, dating back to her childhood church performances
• Her journey to appearing on "The Voice," including initial disappointment at 15 and perseverance to try again years later
• The challenges and growth experienced during the month-long preparation period in Los Angeles before the blind audition
• The intense emotions and adrenaline rush of the blind audition, culminating in Snoop Dogg turning his chair at the last moment
• The post-show experience, including limited interaction with the other coaches but valuable support from Snoop Dogg's team
• Christina's current focus on writing and releasing her own music, particularly a meaningful song honoring first responders
• The sense of being on the "precipice" of a breakthrough, with Christina feeling ready to take the next step in her music career
• Christina's openness about her past struggles with anxiety and her desire to use her platform to share the hope and love she has found in her faith
• The challenges of navigating the Christian music industry versus the broader mainstream market, and the potential to reach a wider audience with meaningful, high-quality music
• The behind-the-scenes insights into the production and emotional experience of a major TV singing competition like "The Voice"

In this episode of the Work Western Podcast, hosts Kevin Harrison and Jed Blackwell are joined by South Carolina Regional Account Manager Jess Blackwell to discuss the multifaceted role of account managers in public safety, emphasizing the importance of body armor, uniforms, and tailored services. They highlight the significance of building relationships with clients and the convenience of web stores in enhancing customer experience.

Takeaways

Account managers play a crucial role in managing contracts and uniforms for public safety departments.

Body armor is essential for the safety of public safety personnel.

Alterations and embroidery services are vital for ensuring uniforms fit well and meet specific needs.

Web stores offer convenience for clients who may not have time to visit physical stores.

Building relationships with clients fosters trust and enhances service quality.

Effective communication is key to keeping clients informed about their orders.

The importance of looking good in uniforms is emphasized for morale and confidence.

Account managers are dedicated to making the lives of public safety personnel easier.

Customer service is a core value, aiming to turn customers into fans.