• Growing a Recruitment Company from Startup to 120 People | How to Scale Your Agency Globally
    May 7 2025
    Why do most recruitment companies stall at 10 to 20 people, while others scale to 100+ across continents? In this episode, you’ll hear directly from someone who’s done it. STR Group is a family of specialist recruitment brands focused on STEM sectors. As co-founder, Clive Hutchings has spent over two decades growing the business to more than 120 staff across the UK, Europe, and the US—all while staying profitable, adaptable, and values-driven. In this interview, Clive breaks down what it really takes to build a multi-brand, international recruitment group, the leadership philosophy behind STR’s culture, and the gritty truths behind scaling a business beyond yourself.Episode Outline and Highlights[3:35] The early days: starting out in a basement with a phone and zero clients[10:45] The operational and leadership shifts needed to grow from 10 to 100+ employees[17:10] Why many recruitment founders plateau—and how to avoid it[24:20] The importance of co-founder dynamics and “multifaceted leadership”[28:55] International expansion: what worked and what failed in the US[35:20] STR’s “make it happen” culture and the daily mantra that drives performance[41:00] Rookie vs experienced consultants—how to develop and balance both[48:45] The case for cold calling in 2025[52:30] Balancing contract and perm to build a more resilient business[56:15] Mental fitness, running, family—and the surprising role of alpacas in staying groundedLeadership That Scales One of the biggest takeaways from this conversation is the importance of evolving your role as a founder. Clive credits much of STR’s growth to the fact that he didn’t try to do everything himself. Instead, he and his co-founder took on complementary leadership roles—allowing each to focus on their strengths while building out a business that could scale beyond them. If you’re stuck juggling billing, management, and strategy, this is your sign to rethink your leadership structure. Building a scalable firm means building scalable leadership—and that starts with letting go of being the bottleneck. Culture You Can Replicate Culture isn’t just a buzzword—it’s a competitive advantage. At STR, the “make it happen” mantra became more than a slogan; it was a daily mindset that helped the team stay focused, take ownership, and remain commercially sharp as the business scaled. As you grow beyond a small team, you’ll need a culture that can travel across desks, offices, and even continents. A clear, replicable culture creates alignment without micromanagement, making it easier to scale while maintaining high standards. “Is what I’m doing right now making me money?” It’s a simple question—but it changes how people work.” Expansion That Works Opening new offices is easy. Making them work is hard. One of STR’s biggest lessons was that expansion only works when your company’s DNA goes with it. Outsiders didn’t build their most successful US office—it was led by someone already immersed in STR’s values and working methods. So if you’re considering launching in a new market, don’t just focus on strategy or headcount. Ask yourself: Who will carry your culture? The right leader, with the right cultural alignment, is often the difference between a struggling office and a thriving one. Clive Hutchings Bio and Contact InfoClive Hutchings has worked in Technical Recruitment since 1996. he established STR Group in 2000, which has evolved into a collection of niche brands in STEM sectors operating across the UK, Europe, and the USA. STR’s brands deliver people solutions in Life Sciences, Technical Engineering, Automation and Robotics, Maritime & Architecture. Now with offices in Portsmouth, Gatwick, Detroit, and Switzerland, they provide various solutions from contingent contract and permanent, through to retained, managed services, MSP, and Project solutions. Aside from work, Clive is a family man with 5 children and a long-suffering wife. He enjoys football, hiking, being outdoors, and looking after his sheep, having recently taken a course in lambing. Clive on LinkedIn STR website link People and Resources Mentioned • Blackfield Associates website link • Navis Consulting website link • Urban Recruitment website link • Insignis Talent website link • Talos Automation website link Connect with Mark Whitby • Get your FREE 30-minute strategy call • Mark on LinkedIn• Mark on Twitter: @MarkWhitby • Mark on Facebook • Mark on Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter
    Show More Show Less
    1 hr and 14 mins
  • Why the Next 5 Years Will Redefine the Recruitment Industry, with DeeDee Doke, Ep #257
    May 2 2025
    What does the future look like for recruitment agency owners? In this episode, I’m joined by DeeDee Doke, Editor-in-Chief of Recruiter magazine. With over 20 years in the role, DeeDee has a unique view of the industry, both in the UK and globally. We recorded this live at the Recruitment Agency Expo in London, and talked about how recruitment is changing — fast. Whether it's AI, M&A trends, or the shift from start-up to scale-up, we cover what agency leaders need to know to prepare for the next five years. Episode Outline and Highlights [03:00] DeeDee’s journey from Seattle to London — and 20 years leading Recruiter magazine [08:00] Discussion on doing business in the US in 2025 from the perspective of UK recruitment companies. [09:30] US events and the economy impact the UK recruitment market. [19:04] The differentiator between the UK recruitment industry and the US [27:00] AI and the future of recruitment. [34:47] Advocating the professionalism and pride of the recruiting profession. [40:29] Redefining recruitment: professional pride, upskilling, and smarter hiring Innovation is King - Especially in a Saturated Market DeeDee and I had a very interesting conversation on the similarities and differences between the UK and US recruitment markets. One of the key differences I pointed out is how saturated the UK market is compared to the US, while the US offers more profitable potential due to fees generated from higher salaries. DeeDee pointed out one thing that sets apart the UK market as a differentiator - she believes that the UK recruitment agencies, especially SMEs, are often more innovative than their US counterparts, not because of scale, but because saturation forces creativity. The US tends to focus on scale, while UK firms focus on differentiation and doing things differently. But the key takeaway is this: You don’t need to be the biggest—you just need to do things differently, and better. Innovation is now a competitive requirement, not a nice-to-have. AI and the Future of Recruitment You will also enjoy DeeDee’s insightful take on the advent of AI and how it will impact recruiters globally. We agree that AI will be useful in freeing recruiters from administrative tasks to focus on human interaction and strategies. The integration of AI tools can also improve the candidate experience by providing timely updates and personalized communication, fostering a more engaging and supportive recruitment process. With the streamlining and efficiency potentials AI can offer, it is also important to shift the focus from the old model of scaling, where you would need to add more people. With AI tools evolving fast, firms may no longer need as many people to get the same—or better—results. Efficiency and smart use of tech will define the next wave of growth. It’s Time to Champion the Value of Recruitment DeeDee has always advocated the value and importance of the recruitment profession. Too often, recruiters don’t get credit for the work they do—whether it’s helping someone into a new career, reskilling talent, or supporting growth in client businesses. DeeDee encourages agency leaders to enter awards, tell their stories, and raise standards across the profession. Doing your part means being proud of what you do as a recruiter or recruitment business owner by making others know of the impact you are making. Is there value in doing so? Indeed, this can attract better clients and talent in the long run. DeeDee Doke Bio and Contact Info Long-time editor of Recruiter magazine, DeeDee has more than 20 years of experience as a recruitment/HR specialist journalist and editor. She also has significant international experience as a defence and aviation journalist and in entertainment (theatre, contemporary music) reporting and editing. Originally from Seattle in the US, she has been a proud UK subject/citizen since 2007. DeeDee on LinkedIn Recruiter Magazine website link Recruiter Awards website link Connect with Mark Whitby Get your FREE 30-minute strategy call Mark on LinkedIn Mark on Twitter: @MarkWhitby Mark on Facebook Mark on Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter
    Show More Show Less
    45 mins
  • How Inclusive Hiring Grows a Stronger, More Profitable Recruitment Firm, with Adam Tobias, Ep #256
    Apr 25 2025
    What if discovering your neurodivergent could unlock a deeper sense of purpose—and make your recruitment business more impactful? In this episode, Adam Tobias shares how getting diagnosed with ADHD and autism in his 40s reshaped not only how he works, but why he works. That discovery ignited a new mission: helping organizations remove the hidden barriers that exclude brilliant, underrepresented talent. Adam Tobias is the co-founder of Inventum Group, a purpose-driven recruitment and consulting firm based in London and Johannesburg. With over 25 years in the industry, Adam has built a company that’s as values-led as it is commercially successful. Today, he advises clients ranging from FTSE 100 companies to fast-growth SMEs on how to recruit inclusively and build more resilient teams. Episode Outline and Highlights [02:40] How Adam got into recruiting, leading to his 20-year-old recruitment firm. [07:50] Avoiding ego-based growth: What Adam considers his lessons and learnings in his recruitment journey. [15:04] Key elements to success. [17:55] How finding out about his neurodivergence became a stepping-stone for inclusive consulting. [24:40] Adam’s discovery of his neurodivergence. [34:46] Strategies that help Adam manage ADHD and autism at work. [38:33] Channeling Adam’s advocacy as a differentiator. [45:57] Inventum’s business model. [48:38] The top hiring barriers for underrepresented candidates—and how to fix them. [56:39] Discussion on behaviour, cultures, and values. [59:00] The value of candidate experience. Turning Purpose into a Differentiator Being diagnosed with autism and ADHD past 40, Adam had a renewed perspective on how to help clients be more inclusive in their hiring process. Once he uncovered his neurodivergence, he stopped trying to fit a mold and started building around what actually worked for him, leading with empathy, structure, and a culture where people could just be themselves. This inspired him to develop The Inclusive Recruiter, a CPD-certified training program that’s now core to Inventum’s offering. It’s not just an add-on; it’s embedded into how they hire, train, and work with clients. “So what we're doing now is helping clients fix their hiring processes—not just make placements,” Adam shared. “It’s not about how well someone interviews. It’s about how well they’ll perform over time.” How did this benefit Adam’s recruitment firm? The ROI of Inclusive Hiring Adam believes that inclusive recruitment is more than a moral imperative—it’s a business advantage. Structured, unbiased interviews. Clearer job specs. Candidate experience that makes people want to re-engage. These aren’t just “nice-to-haves”—they improve long-term placement success. They also turned this mission into a consulting arm of the business. Inventum has added new revenue streams while deepening client relationships. Whether it’s through advisory, workshops, or training, Adam’s team is proving that purpose can drive profit. “I think we’ve done well in a tough market because we’ve stayed true to who we are,” he said. “That’s what’s made us resilient.” Top Hiring Barriers for Underrepresented Candidates Adam shared insights on the commonly observed barriers when it comes to underrepresented groups and how they would advise their clients in terms of solutions. Below are outlined common challenges and recommended solutions: Challenges • Limited Outreach & Narrow Channels • Overloaded Job Descriptions • Masculine-Coded Language in Job Ads • Reliance on Outdated Job Descriptions • Unclear Must-Haves vs. Nice-to-Haves • Unstructured Interview Processes • Culture Fit Bias Solutions • Proactive Candidate Engagement • Simplify Job Descriptions • Audit Job Ad Language • Start from Scratch with Job Specs • Ditch the “Desirable” List • Structured Interviews with Scoring • Reduces bias and makes evaluations more objective. • Use Multiple Independent Interviewers • Focus on Values, Not "Culture Fit" • Client Education & Conversations Adam Tobias Bio and Contact Info Adam is the co-founder of Inventum Group, a boutique recruitment and consulting firm focused on building inclusive workplaces. With teams in London and Johannesburg, Inventum partners with companies across finance, marketing, legal, and HR to deliver talent with purpose. Adam is also the creator of The Inclusive Recruiter—a CPD-certified training program—and a passionate advocate for neurodiversity and equity in the workplace. • Adam on LinkedIn• Inventum Group websitePeople and Resources Mentioned • The Inclusive Recruiter (CPD Certified)• Pinnacle Society Connect with Mark Whitby • Get your FREE 30-minute strategy call • Mark on LinkedIn• Mark on Twitter: @MarkWhitby • Mark on Facebook • Mark on Instagram: @RecruitmentCoach Subscribe to The Resilient Recruiter
    Show More Show Less
    1 hr and 4 mins
  • How Hiring the Right Marketing Person Doubled My Revenue in Two Years, with Justis Pederson
    Apr 18 2025
    What if you could swap 100 cold calls a day for content that reaches thousands? In this episode, Justis shares how going digital didn’t just scale his reach, it nearly doubled his revenue. Justis Pederson is an award-winning recruiter and the CEO of the Pederson Group of Companies in Winnipeg, which he has grown from $500K to $1.8M in revenue. His group of companies includes recruitment, media, and real estate. On the recruitment side, they specialize in construction & engineering. I’m excited to learn that Justis complements his recruiting business with his media business. They have turned video production into a differentiator, specifically leveraging video and digital marketing as a key differentiator. Justis serves on two boards and is a member of the Pinnacle Society, a collective of the top-performing recruiters in North America. Episode Outline and Highlights [02:57] How Justis got into recruiting - from door-to-door salesman to becoming a top recruiter in construction. [11:33] Justis’ insights on critical attributes that differentiate a great recruiter. [13:19] The story of how they shifted from mainly cold calling to primarily digital marketing. [26:10] The ROI of hiring an effective marketing person. [31:22] The three pillars of content. [34:55] The hiring process of a good marketing person. [37:39] Strategies and systems to start posting content. [43:18] Discussion on the hows and whys of building a brand. [47:30] Shifting to a retained business model. [51:38] How to get business ‘without asking for business’. [53:02] Justis shares his personal story of resilience. Shifting from Cold Calling to Digital Marketing If your primary source of leads is through cold-calling, would you consider shifting to digital marketing? Justis realized the benefits of doing so, as cold-calling usually limits him to reaching 100 people a day, but with digital content, he can demonstrate their subject matter expertise to thousands. “So we started posting content online. And instead of going from one to one cold calling, it's one to many: one to 1,000, one to 10,000, one to 20,000 plus people. So what you're doing is you're actually just demonstrating what your subject matter expertise is. Instead of on the phone to people that already know you, you're doing it online to a larger population of people that do not know you.” How did they transition from pure cold calling to digital marketing? When Justis first started at Hayes and later running his own recruitment business, it was all about cold calling. But like a lot of recruiters, he hit that point of burnout. You can only hear “no” so many times before you start asking, Is there a better way to do this? They began putting their expertise online, mainly on LinkedIn, aiming to reach not just dozens, but thousands. Then came the big move: hiring Cass in 2022 as their first team member, not another recruiter, but a full-time content and social media manager. Instead of hiring another 360 recruiter, Justis placed his bet on the potential of digital marketing. Eventually, it paid off. They started producing all kinds of content—videos, thought pieces, scroll-stopping visuals—all tailored to their niche in construction and real estate. And people started paying attention—not just candidates but clients, too. Inbound leads started rolling in. The ROI of Hiring an Effective Marketing Person Was there a return on investment from the step that Justis took? That is, focusing mainly on being top-of-mind via digital content? There was! “To quantify that, when I first hired Cass in our first year, we did about, I think it was about $500,000… And in our second year after hiring Cass, we did closer to a million. So, just simple numbers there. Like, we almost doubled our billings.” Justis, however, reminded us that hiring an effective marketing person is not an instant result-generating move. You also have to invest time, like what she did with Cass. He spent at least a year working with her, and it took almost two years to see actual results. “But it did take like a lot of time to get there. Mark, I don't want your listeners to think like, oh, you hire a marketing person and 30 days later you're going to be getting all these inbound leads, because that's not how it works. And a lot of people are wired to think, you know, 30, 60, 90-day return. But this was something that happened for two years. Not 30 or 60, 90 days. Like when I hired Cas, the idea was, okay, we'll give it a year and see how it does.” The Three Pillars of Content and How to Start For Justis, there are three pillars of a well-curated, quality content: Graphic Design Video Writing Justis elaborated on these three pillars and how they emphasized the importance of writing as the basis of videos and graphic designs. He also shared strategies on posting at least 4 pieces of content a week, and why spreading too thin on different social media platforms may not always work. He also ...
    Show More Show Less
    1 hr
  • How to Build a $5.5M Recruitment Business Almost Entirely Through Referrals
    Apr 10 2025
    How do you build an endless stream of referrals to sustain your recruitment business during an economic downturn?Brandon Glyck relies on this strategy: relentless follow-ups. This doesn’t mean harassing a client or candidate to do follow-ups; in fact, it is the other way around. I am sure you will find Brandon’s insight on this topic interesting!Brandon is the CEO of Quantum Search Partners in Virginia, where he leads a passionate team of tech and executive recruiters.They’ve been recognized three consecutive years on the Inc.500 list of fastest-growing companies (2021-2023) and have twice been a Washington Business Journal Best Place to Work (2023 and 2024).Episode Outline and Highlights[03:15] How Brandon got into recruiting at the young age of 18.[11:24] Doing things differently to adapt to the 2008 recession.[15:24] The strategy of leveraging relationships and constant referrals via relentless follow-ups.[33:12] “Those who appear hungry will starve.” - Know Brandon’s conversation approach.[37:46] Dealing with the 2023 Tech downturn by upping their outbound business development.[44:02] Discussion on Tech Stacks, AI, and automation - what are the key things to personalize?[53:48] Brandon’s plans and what the next 18 years will look like.[56:49] Building a culture aligned with a common vision and shared values.[1:01:30] Why lean towards retained and executive search?Age is Not a Differentiator Brandon shared an astonishing story about making his first placement when he was 18, while attending school. Inspired by his father, being young was never a differentiating factor that hindered him from building a solid foundation as an effective recruiter and eventually a business owner. He shared, “I saw my dad doing it. My dad would close deals like sitting on a lounge chair in the middle of our living room… I'm like, well, if he can do it, you know, why can't I do it? You do the research on the companies you're representing. You learn about the skill sets, and you just dive into it. And I don't think age is a differentiating factor. I think sometimes it's confidence or like. Yeah, I think that's a big part of it.”There are at least three factors that contributed to his success as a young recruiter:His humble learning attitude: by observing his father and other seniors “educate” him, he easily learned the tricks of the trade.His confidence: his drive to succeed gave him the mindset that age is never a differentiating factorHis perspective and mindset: knowing that all men are equal, he treats everyone the same. How he would treat a CEO is how he would also treat a janitor.Building a Stream of Referrals Through Relentless Follow-Ups Another stunning fact: Brandon and his team built a $5.5m business almost entirely by referrals. All recruiters and recruitment business owners aim to deliver their best to clients and candidates to build a stream of referrals. Brandon's strategy is heavily reliant on relentless follow-ups.What exactly does this mean?Consistency over intensity: It’s not about hounding people, but staying top-of-mind over a long period.Genuine care: The intent is to show real interest in people’s well-being, not just to chase business.Long-term mindset: Understand that value and referrals can take years to come to fruition.Controlled intensity: Stay focused, don’t obsess over results—just stay consistent with outreach.Relationship-first approach: Business follows when trust and familiarity are built.Brandon shared a pragmatic approach that they use to execute the above, such as using different contact options (email, text, phone calls), tracking systems, segmented contact lists, MPCs, and others. He also emphasized the importance of adding value to the community by doing acts of goodwill, such as reviewing resumes and committing to it regularly.Showing Resilience - 2008 Recession & 2023 Tech DownturnYou will also admire Brandon’s story on how he and his dad dealt with the 2008 recession. He was just starting as a recruiter back then, and when they lost their biggest client (AIG), he started making cold calls: “He ended up effectively losing that client. And it's now this summer before I'm going back to school. He buys me a book of computer executive contact info. So this is again, pre-Zoom info, like true cold calling from a book. So I'm doing a hundred cold calls. I have my little cold call script, 19 or 20 at this time, and I start landing us business. It was pretty cool. Like, looking back on it at the time, I didn't know what the heck I was doing, but it was working.”The same approach worked in 2023, during the tech downturn when Brandon and his team had to up their outbound business development. Brandon elaborated on four action points:Diversifying into new industries.Focusing on relevant and personalized outreaches.Testing multiple business development tactics, andBuilding a repeatable, scalable process.He also shared their tech stacks and how they ...
    Show More Show Less
    1 hr and 7 mins
  • How I Grew My Recruitment Agency from $5K to $300K Monthly Revenue, with Karolina Willis
    Apr 2 2025
    Karolina Willis shares her remarkable journey building Intercare Recruitment from a struggling startup to ta hriving healthcare staffing firm. After relocating from Dubai to the US, she faced rebuilding her business in an unfamiliar market while raising two young children.Despite reaching a breaking point where she nearly abandoned her entrepreneurial dreams, Karolina implemented strategies that fueled explosive growth in just six months. She reveals how she created unique differentiators that justified retained contracts - employing former nurses as recruiters, offering comprehensive immigration services, and maintaining relentless face-to-face business development even when facing multiple rejections.This episode offers practical insights for recruitment agency owners looking to scale their businesses through genuine market differentiation and strategic team building across multiple countries.Karolina is a seasoned recruitment professional with 19 years of experience in the healthcare recruitment industry. As a CEO and Founder at Intercare Recruitment, she specializes in matching top-tier healthcare professionals with leading medical institutions, ensuring that both clients and candidates find the perfect fit.Episode Outline and Highlights[01:53] From Poland, the UK, Dubai, and the US - Carolina’s recruitment journey.[07:27] The mindset that helped Karolina be successful in a short space of time.[10:16] How to generate candidates by organizing events.[13:39] The initial challenges of going solo and starting a recruitment business. [28:02] Relocating to Florida, relaunching their business, and overcoming a breaking point.[37:23] How Karolina approached the market differently in the US.[40:34] Key differentiators as a boutique company.[46:30] Strategies for growing her team.[51:59] Overcoming the recruiter paradox - how to identify potential members of your recruitment firm.[57:35] What would Karolina have done differently when looking back at her career?Overcoming a Breaking Point and the Challenges of Launching a Boutique FirmKarolina excelled quickly in her first recruitment role in the UK with the NHS, which became a solid foundation for her when she launched Intercare Recruitment in Dubai. Like many recruiters who aspire to build their business, she faced initial struggles and challenges along the way.Karolina faced significant challenges when launching her recruitment firm in Dubai. Although finding candidates was relatively easy due to her strong existing network, the complexities of navigating healthcare regulations and business development were major hurdles. Karolina and her husband had to secure clients from scratch. Their strategy involved relentless, in-person business development—visiting hospitals unannounced, persistently requesting meetings with HR directors and CEOs. Despite initial rejections, her research-driven approach, industry connections, and sheer determination eventually led to success, with her 13th hospital visit yielding their first major contract. However, cash flow management became another major struggle, as collecting payments from clients was a slow and challenging process. The legal system in the UAE made it difficult to enforce contracts, ultimately influencing her decision to explore opportunities outside the Middle East.When she moved to the US, the true breaking point came in 2022 when, after years of working for others, Karolina could no longer ignore her entrepreneurial drive. She had gained the necessary industry knowledge and confidence, but stepping away from the security of a full-time job was a daunting decision, especially as a mother of two young children with a mortgage to maintain. Despite the fear and financial pressure, she knew she had relaunched Intercare. With the unwavering support of her husband, she leaped, marking the start of Intercare’s second chapter in the U.S.Building Key Differentiators as a Boutique FirmI wanted to focus on Intercare Recruitment's unique approach to providing the best solutions for its clients. Their service offering is retained and involves recruiting nurses internationally. “So what I call ourselves, we are kind of boutique companies, small, quality-focused, concierge type agencies. We really go beyond with our services. We really get on side with our clients.Here are some of their differentiators:International Nurse Recruitment Expertise – They have an extensive referral-based network in the Philippines and partnerships with nursing schools, allowing them to source top-tier talent efficiently.Comprehensive Candidate Support – Unlike most agencies, they assist candidates beyond job placement, handling immigration, flights, onboarding, Social Security, and even driving licenses to ensure a smooth transition.Nurse-Led Recruitment Team – Their recruiters are former nurses, which helps build trust with candidates and ensures a deeper understanding of the industry’s needs.Retained, Upfront Payment Model ...
    Show More Show Less
    1 hr and 1 min
  • How Top Recruiters Stay Organized and Focused Even in a Tough Market, with Jenny Diaz, Ep #252
    Mar 28 2025
    Focus is a superpower every recruiter needs, especially in a harsh market with tough competition. How do you keep yourself organized and focused despite multiple expectations that you have to deliver to your clients, candidates, and if you are a business owner, to your team?Jenny shares the Jenny Diaz Day Plan and how it helps her stay organized and focused every day. She also shares how basic daily tasks help her business navigate this tough market while navigating growth and expansion.Jenny Diaz entered recruiting in 2015. In late 2021, she, Ryan, and another former colleague, James, founded Apex Recruitment Group, a firm that specializes in construction management recruitment throughout DC, Virginia, and the Carolinas. While Jenny has worked in various industries, she has focused on construction management for the last several years. Through her recruitment career, Jenny has had the opportunity to participate in relevant non-profits that make the tough days in recruitment easier. She is currently the Vice President of one such organization, Career Confidence.Episode Outline and Highlights[03:31] How Jenny got into recruiting from studying Hebrew, traveling, car washing, and working on a dude ranch.[12:29] Discussion on “Jenny Diaz Day Plan.”[17:25] Launching Apex Recruitment Group and overcoming initial hurdles.[23:19] The added value of meeting people in person.[27:39] What is it like being married to your business partner?[30:09] Keys to getting her first million.[33:10] Going through challenges and things they would have done differently.[43:34] Jenny shares their growth plans.[48:03] Zooming in on Apex’s business culture.[54:37] Business development and client acquisition in a tough market.Jenny’s Day Planning ProcessFocus is the super power that recruiters need for sure. Successful business owners and recruiters have a daily hack on how to organize their to do’s and make the most of their days. Jenny is no different, and she gladly shared the “Jenny Diaz Day Plan.” “So I have this Microsoft Word doc… I print it out, I take a pencil because the day will change, and I write down whatever's on my Microsoft calendar. I have a list of follow-ups that I'm people I'm going to follow up with. That's usually like five to 30 people depending. I have my three main goals, I have my two jobs. I'm going to work that day if I get it. I have things I'm grateful for, that I've learned.”To summarize her methodology, here are the takeaways:Jenny meticulously plans each day using a printed Microsoft Word document with hourly blocksShe writes her plan in pencil to allow for adjustments throughout the dayHer day plan includes follow-ups, main goals, jobs to work, things she's grateful for, and long-term goalsWriting plans physically rather than digitally creates a stronger commitmentThe planning process helps combat distractions and provides focusJenny maintains this day-planning routine for approximately 90% of her workdaysDo you have a similar approach to being focused and organized?Going Through Setbacks and Valuable Lessons LearnedLike all business owners, Jenny and his team have had a few setbacks that can be considered teachable moments. 2023 was a challenging year for them as they expanded too quickly into new geographies while the market was getting softer. They also hired four additional people, which created financial pressure and eventually forced them to scale back after the overexpansion.Jenny shared critical learnings and adjustments they had to take to avoid reoccurrence. They learned the importance of tracking KPIs over different time periods (weekly, monthly, quarterly).“So one thing I have done this year, just with the team member I'm working with, and he probably hates it, but I'm telling him, listen, every week you're going to fill out this form and you know it's more than just KPIs.”They also used color-coding systems to track performance patterns.“This is what we're doing. Are they green, yellow, or red? I actually have them. I have them, Mark, green, yellow, or red? And you know, if last week was all red, but you're trailing six months are green. Like, let's get back at it if it's all red for six months. Well, this is a story, right?”Lastly, Jenny appreciates how partnership was crucial during tough times as partners talked each other ‘off the ledge’.“But I think the partnership was really helpful in that because we could look around and say, no, get back. Like, come back. Like, we've all been there. You're gonna get over it. You're gonna have a great month soon. I don't know when it is, but like just get back at it.”Business Development and Client Acquisition Tactics in a Tough MarketI also enjoyed the part of our interview where Jenny emphasized the importance of getting back to the basics on business development in a tough market.“But it's, it's the basics. I think we are still big on cold calls. We do business development calls that are cold. We try ...
    Show More Show Less
    Less than 1 minute
  • How to Design Client Events That Feed Your Recruitment Pipeline, with Dandan Zhu and Grace Marlin
    Mar 21 2025
    Dandan Zhu and Grace Marlin, co-founders of DG Recruitment, share tactical insights to help recruiters achieve top biller status in today's competitive landscape. Their rec-to-rec agency has given them unique visibility into what separates elite performers from the rest."To succeed in sales, you need to understand that everyone is extremely focused on their own needs," explains Dandan. "And hiring managers' primary need is that they suffer when it comes to hiring."This episode dives into three game-changing strategies: maintaining robust client pipelines beyond just a few accounts, making strategic relationship investments with measurable long-term ROI, and perfecting the MPC approach to immediately capture hiring managers' attention.With Dandan’s background as a top-performing recruiter who achieved financial independence by 28 and Grace's 6.5 years helping launch and elevate recruitment careers, they offer a powerful perspective on building sustainable success in agency recruitment.Episode Outline and Highlights[01:28] How Dandan and Grace started working together.[04:00] Insights on what is currently happening in the recruitment space.[06:40] What do top billers do consistently?[15:06] The ROI of thinking big and going the extra mile.[20:37] The concept of the “Golden Loop.”[27:26] What an MPC strategy blueprint should look like.[33:30] The value of adapting to rapid changes in market and technology.[37:22] How to learn more from Dandan and Grace’s online platforms.Top Billers Never Stop Building Client PipelinesWhile many recruiters became comfortable with just a few accounts during good times, Dandan Zhu observes these recruiters were "scrambling" when markets changed. To maintain a robust pipeline, top billers consistently build relationships through webinars, panels, and content creation.Dandan questions why more recruiters don't implement proven strategies: "Go out and set up a webinar for your network, for your niche. Go and set up a panel and invite your clients to be part of that as a BD tool." He notes that "all the playbook is there" but few recruiters convert theory into practice.Grace adds that success comes from "who is willing to go one to two steps deeper than everyone else" with investments that might take "six to eight months to really start getting there." These consistent efforts ensure you'll never be left claiming "nobody's paying fees" during downturns while competitors continue closing deals.The Long-Term ROI of Strategic Relationship InvestmentDG Recruitment hosts rooftop events and specialized gatherings like pottery painting sessions targeted to client demographics. Though measuring immediate return is challenging, Grace notes these investments create "much higher odds of placing candidates" and develop "closer relationships with more trust.""That year I met that person, two years later, that became a placement." Dandan explains their events were specifically designed for their target audience - "middle-aged women with kids in the Jersey pharma belt" for pottery painting, and New York recruiters for rooftop gatherings.These strategic relationship investments help recruiters stand out in an industry with reputation challenges. Grace observes it's "very easy to do better" than competitors by "just doing a couple things differently." While others focus on transactions, this approach builds a foundation of trust leading to higher placement odds, client loyalty, and valuable referrals.MPC Strategy: Skip the Intro and Sell Your TalentMost recruiters waste time on company introductions when contacting hiring managers. Dandan recommends a more effective approach: "Sell the NPC right away. Boom, boom." This direct method recognizes that hiring managers prioritize solving their problems over hearing about your firm.Hiring managers focus primarily on addressing their own challenges. A refined approach that immediately demonstrates candidate value shows respect for their time while positioning you as a solutions provider. Dandan emphasizes creating compelling candidate profiles with a confident, engaging tone instead of a nervous or disinterested delivery.In today's competitive landscape, the first few seconds determine client engagement. Leading with immediate value helps bypass typical screening filters, significantly increasing your chances of meaningful engagement and placement success.Related Podcast You Might EnjoyTRR #110 - Why Top Billers Don’t Want to Join Your Recruitment AgencyDandan Zhu Bio and Contact InfoDandan Zhu launched her agency recruitment career at the age of 23, quickly excelling as a full-desk headhunter specializing in a technical niche and eventually executive search for the pharmaceutical and life sciences industry. Through high commissions, obsessive saving, and aggressive investing, a method she calls “The Millionaire Trifecta”, Dandan achieved financial independence by 28, transitioning into full-time entrepreneurship.She is the founder of ...
    Show More Show Less
    Less than 1 minute