Tim Flagg speaks with Jonathan Lakin, CEO and Founder of IntentHQ, about unlocking the power of AI through deep understanding of human behaviour.

Jonathan shares his fascinating journey from studying typography to pioneering AI-driven behavioural insights that help organisations create hyper-personalised customer experiences. They explore how Intent HQ uses proprietary AI models, focusing not just on language but on actual user behaviour, to drive relevance, reduce spam, and increase customer engagement.

Key topics include:

* The evolution of AI from machine learning to agentic systems.
* Intent HQ’s suite of behavioural AIs and on-device data processing.
* The importance of empathy and privacy in predictive modelling.
* How enterprises can move from siloed use cases to horizontal transformation.
* The global AI adoption race and why emerging markets may leapfrog the West.
* Practical advice for enterprises tackling AI transformation.
* From AI strategy to real-world activation, Jonathan offers unique insights into the future of AI, personalisation, and digital transformation.

AI is our Business.

UKAI is the Trade Association for AI businesses across the UK. Join us, ukai.co

In this episode, Tim welcomes Michael Smith, CEO of Sagittal AI, for a wide-ranging discussion on how agentic AI is reshaping business and society. Drawing parallels with the industrial revolution, Michael unpacks the scale and speed of today’s AI transformation and the urgent need for proactive, ethical frameworks to guide it.

They explore the dual forces at play: the commercial opportunities created by AI and the risk of exacerbating inequality if left unchecked. Michael shares how Sagittal is working at the intersection of enterprise enablement and societal responsibility, helping organisations navigate this evolving landscape with purpose and accountability.

This episode offers thoughtful insight into how businesses, governments, and industry leaders can shape an AI-driven future that’s both transformative and inclusive—if we act with intention.

#AgenticAI #ResponsibleAI #TechAndSociety #DigitalEthics #AItransformation #SagittalAI #AIleadership #UKAI #FutureOfWork #EquitableTech

AI is our Business.

UKAI is the Trade Association for AI businesses across the UK. Join us, ukai.co

In this episode, Tim welcomes Marcus Cronan and Mattias Herzig, co-founders of AI Tappers, to explore how automation and AI-driven research are reshaping how teams work without losing the human touch. Combining deep technical know-how with a coaching mindset, Marcus and Mattias share how they help organisations reclaim time, improve decision-making, and unlock higher-value contributions from their people.

They explain how AI Tappers builds systems that turn 40-hour research tasks into 10-minute workflows—allowing employees to focus on strategy, creativity, and engagement. With examples from their work with analysts and client-facing teams, the conversation highlights the real ROI of AI: not just efficiency, but empowerment.

From Formula One-style feedback loops to their human-first approach to transformation, Marcus and Mattias bring practical insight into what it takes to build lasting AI capability across an organisation.

#AIatWork #Automation #HumanCentredAI #AIenablement #FutureOfWork #DigitalTransformation #WorkplaceProductivity #Coaching #AIresearch #AITappers #UKAI

AI is our Business.

UKAI is the Trade Association for AI businesses across the UK. Join us, ukai.co

In this episode, Tim speaks with Rushab Shah, founder of OneHive, about how AI can be a force for good—particularly when grounded in empathy, ethics, and inclusion. They explore the shifting expectations of a new generation, why values-led organisations are outperforming the market, and how social impact and commercial success are no longer at odds.

Rushab shares how OneHive is empowering young people and building technology that responds to real societal needs, from digital inclusion to emotional intelligence in leadership. They reflect on the cultural transformation underway across the tech industry, the commercial case for responsible innovation, and why today’s consumers expect businesses to lead with purpose.

This energising conversation is a call to action for anyone building or adopting AI: make it meaningful, inclusive, and human-centred—or risk being left behind.

AI is our Business.

UKAI is the Trade Association for AI businesses across the UK. Join us, ukai.co

In this episode, Tim welcomes Matt Holmes, founder of Intellect Frontier, to explore how organisations can embed responsible AI practices from the ground up. Drawing on his expertise in red teaming, systemic testing, and AI deployment standards, Matt outlines a practical framework for building transparency, trust, and traceability into AI systems especially those used in high-consequence sectors like healthcare and education.

They discuss the critical importance of rigorous pre- and post-deployment testing, why data transparency must extend beyond the model to include everything built on top of it, and how standards could guide the future of AI regulation. Matt also shares his “Three T’s” of responsible AI—Test, Transparency, and Training—and highlights the role of dedicated AI labs in stress-testing real-world performance.

With thoughtful insight and practical takeaways, this conversation offers a timely look at how to move from experimentation to responsible scale with AI.

AI is our Business.

UKAI is the Trade Association for AI businesses across the UK. Join us, ukai.co

In this episode, Tim welcomes Fiona Young, founder of Carve AI, to explore how executive assistants are becoming strategic enablers in the AI era. With Carve’s mission to empower the world’s top EAs through hands-on, practical AI training, Fiona shares how her learners are not only improving productivity but stepping into broader, more influential roles across organisations.

Drawing on years of foresight and deep practitioner experience, Fiona discusses the transformation of the EA function from traditional support roles to strategic operations, internal communications, and even chief-of-staff-style responsibilities. She and Tim explore how AI is unlocking new capacity, building organisational coherence, and enabling EAs to lead change at the heart of the enterprise.

With passion, practical insight, and a forward-looking view of the workplace, Fiona offers an inspiring roadmap for how learning, trust, and capability building can drive meaningful adoption and elevate the people best placed to lead it.

AI is our Business.

UKAI is the Trade Association for AI businesses across the UK. Join us, ukai.co

In this episode, Tim welcomes Joe and Krantik, co-founders of Lumo, to explore how organisations can transition successfully into the AI era. Drawing on over 15 years of transformation expertise, they discuss the critical elements beyond the tech, why clarity of purpose, data readiness, architecture, operating models, and workforce enablement are vital to avoid “AI for the sake of AI.” Lumo's experience, spanning sectors like healthcare, retail, and media reveals the importance of strategic alignment, organisational readiness, and people-first design. They also touch on upcoming shifts including AI agents and the increasing clarity around governance and trust, which they believe will unlock broader adoption. With deep insights, humility, and practical advice, Joe and Krantik offer a grounded roadmap for companies navigating the complexities of real-world AI transformation.

AI is our Business.

UKAI is the Trade Association for AI businesses across the UK. Join us, ukai.co

In this episode, Neil Coleman, Design Director at Nile, shares how his team helps organisations navigate AI transformation through a human-centred lens. With roots in UX and service design, Nile has spent nearly 20 years understanding how people interact with evolving technology, from the rise of smartphones to the adoption of AI. Neil explains how they now use data-driven methodologies to prioritise AI opportunities, while deeply considering employee and customer experiences. From wealth management to marketing compliance, Nile’s work ensures that AI doesn’t just speed things up, it enhances trust, usability, and purpose. Neil warns against focusing too much on tools like LLMs without defining clear outcomes and shares why trust, organisational culture, and human intuition remain critical for adoption. Looking ahead, he sees AI agents, organisational values, and employee orchestration of AI as key forces shaping the future. A powerful conversation for anyone building AI-native strategies responsibly.

AI is our Business.

UKAI is the Trade Association for AI businesses across the UK. Join us, ukai.co