In this episode of Strategy & Support, we on from last weeks episode with tips on maintaing customer experience levels during the busy season we are currently in. 

If you haven't yet signed up to download the free introduction to customer journey mapping you can do so by following this link: https://view.flodesk.com/pages/629f25963601c286f932a102

Instagram: https://www.instagram.com/1312consulting/ 

Associated blog link: https://www.thirteentwelveconsulting.com/blog/understanding-your-wedding-venues-customer-journey

Download the guide to customer journey mapping here: https://view.flodesk.com/pages/629f25963601c286f932a102

This week Elizabeth chats all things Instagram with Harriet from I Do Social to help you put together an Instagram strategy, plan your content and get visible. 

Further information on Harriet and how she can help can be found here: https://www.i-do-social.com/

In this weeks epsiode Elizabeth talks with Joanna Southwell, about the power of a styled shoot for brand building. 

Joanna is a Bridal Brand Mentor, with a breadth of experience in PR, Brand management and the wedding industry. 

Find Joanna at: 

https://www.joannasouthwell.com/

https://www.instagram.com/joanna_southwell/

On this weeks episode Elizabeth discusses the importance of defining your values and aligning your culture to enhance your customers journey and experience with your wedding business. 

For further details on aligning your core values and building culture please visit https://www.thirteentwelveconsulting.com/blog

With the Covid-19 vaccine rolling out & the government hinting that weddings will be able to take place from Easter, there might finally be some much-needed light at the end of the tunnel. 

So with engagement season upon us and many weddings rearranged for 2021 I am joined today by Hall & Co event stylist, Millie, to discuss what weddings and events might look like in 2021 and beyond. 

We will be taking a look at some of the key trends coming through for the new year, as well as how Covid-19 restrictions are influencing the popularity of outdoor ceremonies, elopements, micro weddings, and even multi-day events to allow different groups of family and friends to gather. 

With our recent experience of weddings with Hall & Co Event Design, we’re sharing how drinks receptions, serving food, and group photography can be adapted to create a safe but beautiful personal wedding. 

Millie also has some top tips for venues to show their value and level of customer care to couples, even with reduced numbers and we both share our wedding highs and weddings lows of 2020. 

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