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Strategy & Support

By: Elizabeth Hall
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  • Summary

  • A business podcast for wedding industry venues & teams. Hosted by Elizabeth Hall, Thirteen Twelve Consulting.
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Episodes
  • Maintaining customer experience levels in busy season

    Maintaining customer experience levels in busy season
    Jun 20 2022

    In this episode of Strategy & Support, we on from last weeks episode with tips on maintaing customer experience levels during the busy season we are currently in. 

    If you haven't yet signed up to download the free introduction to customer journey mapping you can do so by following this link: https://view.flodesk.com/pages/629f25963601c286f932a102

    Instagram: https://www.instagram.com/1312consulting/ 
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    19 mins
  • Introduction to Customer Journey Mapping

    Introduction to Customer Journey Mapping
    Jun 7 2022
    In this episode Elizabeth re-visits the topic of customer journey mapping and the importance it has on both your customer experience but also your teams experience. 

    Associated blog link: https://www.thirteentwelveconsulting.com/blog/understanding-your-wedding-venues-customer-journey

    Download the guide to customer journey mapping here: https://view.flodesk.com/pages/629f25963601c286f932a102

     
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    11 mins
  • Your Instagram strategy

    Your Instagram strategy
    May 31 2022

    This week Elizabeth chats all things Instagram with Harriet from I Do Social to help you put together an Instagram strategy, plan your content and get visible. 

    Further information on Harriet and how she can help can be found here: https://www.i-do-social.com/
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    52 mins
Leadership Career Success Economics
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