This time, one of us talks about navigating a very posh awards dinner...without knowing the location. The other tries to make sense of the multi-million dollar Pokémon card craze. We find out what it actually takes to run over 30 miles without collapsing. And finally, Russ takes on James' terrifying new quiz: 'Duck Duck Deepfake.' This episode is brilliant, with a questionable amount of ServiceNow content.

After nearly a year off, the Service Ducks are back to talk all things ServiceNow, Disney shoulder buddies, and the AI takeover we apparently slept through. It’s a chaotic catch-up featuring James’ jet-setting adventures, everyday AI confessions, and the usual dose of mild gripes and questionable wisdom.

Welcome to the Service Ducks podcast! In this episode, James and I will be tackling a topic that can make even the most confident of us break out in a cold sweat - asking for help effectively. But don't worry, we've got you covered with some practical tips on how to approach others and ask the right questions, all while keeping a smile on your face. We'll be sharing advice on the best ways to phrase your questions and approach others in a respectful and effective way. And of course, we won't leave you hanging without some laughs - we'll be injecting some humour into the discussion with our top tips on how to choose the perfect seat on a train. Plus, we might even reveal if I'll finally get my hands on a ServiceNow Personal Development instance live! Whether you're a seasoned pro or just starting out in the ServiceNow industry, join us for an entertaining and informative episode that's sure to leave you with a few laughs and some valuable insights. Who knows, you might even learn something new!

Email: talktotheduck@service-ducks.com #serviceducks

#talktotheduck

🎙️🏛️🔥 In this captivating episode, join us as we sit down with Jeremy Duncan, a certified platform architect and a certified master architect at ServiceNow, as he takes us on an enlightening journey through his career and passions. 🚀🌟

Firstly, we delve into the world of certified master architects - what sets them apart from technical architects, and the significance of strategy and governance in their role. Jeremy shares his valuable insights into the importance of these aspects and how they shape his approach to problem-solving and solution design. 🏗️🔍

Beyond his impressive professional accomplishments, we get to explore Jeremy's philanthropic endeavours, particularly his involvement with "Welcome.us" and "ServiceNow.org." His impactful work on the humanitarian front is truly inspiring and has earned him the prestigious Human Impact Award. 🤝🌍🏆

But it's not all business and serious talk - we also discover some of Jeremy's lighter interests and hobbies. From saying "yes" to swag, discussing all things lightsabers, and his love for camping, we see the multifaceted aspects of his personality. 💼✨⛺

Surprisingly, Jeremy's journey includes ten years of experience as a police officer, giving us a glimpse into his dedication to public service. Additionally, we learn about his passion for traveling baseball, which adds yet another dimension to his fascinating life. 🚓⚾🌎

Throughout the conversation, it becomes evident that experience plays a pivotal role in becoming a successful certified master architect. Jeremy's diverse background and vast array of interests have undoubtedly shaped him into the accomplished professional he is today. 🛤️🧩📚

Tune in for an episode filled with valuable insights, inspiring tales, and the story of an individual who has truly made a difference in both the corporate world and the humanitarian sphere. Whether you're fascinated by technology, philanthropy, lightsabers, or baseball, this episode has something for everyone. Don't miss the chance to be inspired by the incredible journey of Jeremy Duncan, a certified master architect who has left a lasting impact on the world around him. 🎧🌟🌏

In this episode we discuss the secrets to landing your first ServiceNow job. From James's recent escapades at the Grand Prix and why he's suddenly dressed as The Tango Man, to tips to help the job search. We'll take you on a wild ride while unravelling the mysteries of cracking the ServiceNow job market.

Discover how to adjust your CV to showcase your transferable skills and demonstrate the value you bring, even if you haven't worked in the ServiceNow industry before. Ever worked on a shop floor? Well, that's still customer service with a touch of case management knowledge, right? Get ready to connect the dots and see your past experiences in a whole new light.

Uncover the art of job searching as we discuss the criteria you should use to narrow down your options. We'll guide you through the maze of entry-level positions and those where experience isn't necessarily a make-or-break factor. Whether you're seeking a fresh start or transitioning careers, we'll help you find the perfect launching pad for your ServiceNow journey.

Passion is at the heart of ServiceNow enthusiasts, and we'll dive deep into the infectious spirit that surrounds this industry. Discover why we're almost like a "cult" and why it's crucial to show that fiery enthusiasm during the job hunt. By the end of this episode, you'll be itching to join the ranks of ServiceNow techies (hopefully).

Buckle up and join us on this thrilling podcast episode as we merge high-speed racing, massively expensive baseball caps, and actionable tips for securing your first ServiceNow job. Get ready to unleash your potential, showcase your passion, and embark on an exhilarating career journey that will leave you hungry for more!

Useful links:

https://www.snroles.com/

https://snjobs.com/

Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at talktotheduck@service-ducks.com.

#serviceducks #talktotheduck

In this episode we leave ServiceNow behind (just for a bit). James and I embark on a hilarious journey through the perplexing world of working from home and its productivity paradox. Join us as we blend a bit of humour and insightful banter to uncover the quirky truths lurking behind the pyjama-clad desks.

We throw a playful side-eye at the evidence suggesting remote workers are productivity powerhouses. We'll explore how working longer hours and taking fewer breaks somehow equates to success, all while trying to stifle our laughter.

But wait, there's more! We'll also dive into the dark side of remote work, where distractions and procrastination lurk around every corner of your home. We'll share anecdotes and tales of woe about trying to work while doing laundry, fending off pets' attempts to steal the spotlight, and resisting the siren call of daytime TV.

Whether you're a seasoned remote worker in desperate need of a good laugh or someone considering the leap to working from home, Service Ducks is here to entertain and enlighten. Our offbeat discussions and light-hearted interviews with experts will help you navigate the absurdity of the productivity paradox and maybe even find a glimmer of genuine advice along the way.

So, grab your favourite beverage (preferably one that won't spill on your keyboard) and prepare for a podcast experience like no other. Tune in to Service Ducks, hosted by the hilariously sarcastic duo James and I, because life is too short to take working from home too seriously. Quack, quack!

Useful links:

25:00 - Time to focus! (pomofocus.io)

Don't forget to check out our useful links for more information on topics discussed in this episode. And if you have any questions or suggestions, feel free to email us at talktotheduck@service-ducks.com.

#serviceducks #talktotheduck

In this episode we take a quick dive into our ServiceNow Journey to date. From Service Desk Analysts to Master Architects, from Process to Technical Consultants and some holey pigeons along the way.

Email: talktotheduck@service-ducks.com

#serviceducks

#talktotheduck

🎙️🦆 In this exciting episode, join James and I as we dive headfirst into the fascinating world of Gen AI. Well, maybe not all aspects of Gen AI, but we certainly attempt to grasp its intricacies. Our mission? To obtain the elusive ServiceNow Generative AI controller and install it on one of our PDI instances. Buckle up as we take you on a wild ride through our quest, sharing our triumphs and challenges along the way. 🚀

While we navigate the realms of Gen AI, we also find time to chat about our recent adventures in the field of running. We'll regale you with stories of our sweaty exploits, recent events, and maybe even a few hilarious mishaps. But it's not all about the physical endeavours. We strongly believe in the importance of mental self-care. Discover something that pushed me out of my comfort zone, an experience that I found incredibly rewarding and will undoubtedly do again. We encourage everyone to prioritize their mental and physical well-being. 🌱

So, grab your running shoes and your curiosity, and join us on this humorous journey. We'll blend our love for running with a sprinkle of ServiceNow -based discussions, creating a podcast episode that's equal parts informative and entertaining. Get ready to laugh, learn, and maybe even lace up your running shoes after listening.

Take care of yourselves, both physically and mentally, and let's embark on this adventure together! 🏃‍♂️🎙️

#servicenow

#selfcare

#generativeai