With major Medicare bulk billing reforms landing this November, clinic owners face a critical decision: go all-in with universal bulk billing or double down on a premium model.

In this episode, Dr Sachin Patel and Dr Todd Cameron unpack the real implications of the government’s triple bulk billing incentive, including compliance traps, recruitment challenges, and the long-term financial consequences.

Whether you’re considering switching, staying the course, or finding a middle ground, you’ll get practical strategies to protect your margins, retain your autonomy, and position your clinic for sustainable growth.

If you’re feeling the pressure and need clarity before the changes hit, this conversation is a must-listen.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Understand the triple bulk billing incentive and its real obligations for GPs and clinics (00:31)
• Why bulk billing impacts service quality and how price and quality positioning affects your business model (05:47)
• The hidden costs: compliance risks, admin overload, and shrinking margins over time (12:51)
• Patient behaviour shifts when you move to bulk billing (18:16)
• How to strengthen a premium billing model (27:14)
• Four domains to differentiate your clinic (33:15)

If you haven’t listened to our previous episode talking about He Wasn’t a GP But He Used the Clinic’s Cash Flow to Build a Property Empire, go back and check out Episode 66.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

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Your clinic pays the bills, but does it build your future?

In this episode, Dr. Sachin Patel sits down with Dr. Phil Brown, chiropractor, Clinic Owner, and now property strategist for health professionals, to unpack the difference between building income and building assets.

Phil shares the raw truth of starting from scratch - grinding through 12-hour shifts, renovating his first clinic at night, and going five years without a holiday. But more importantly, he reveals how that hustle evolved into smart business plays, leveraged property decisions, and a practice that now runs without him.

You’ll learn how to turn your clinic into a cash-flow engine that funds real wealth, sidestep the cultural pitfalls that often trip up non-GP owners, think like an investor without losing your clinical edge, and avoid the costly property mistakes most time-poor professionals make.

If you're a Clinic Owner chasing the next hire, the next location, or the next 10% growth, this conversation will push you to zoom out, think strategically, and ask: What am I actually building here?

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to scale without stalling by mastering cash flow, avoiding hiring traps, and spotting the hidden issues that quietly kill growth (01:37)
• Turning your clinic’s cash flow into appreciating assets, and why owning income-producing property is the real path to financial freedom (13:29)
• How to shape culture even if you’re not on the floor every day (19:16)
• What to buy, what to avoid, and how to think about real estate like a long-term asset builder (28:07)
• The wealth compounding principle and why waiting costs more than acting (33:04)

If you're ready to scale smarter, not just faster, this conversation delivers a masterclass in mindset, money, and meaningful growth.

If you haven’t listened to our previous episode talking about 100% of Billings, 0% of Freedom: Why GP ‘Ownership’ Isn’t What You Think, go back and check out Episode 65.

ABOUT PHIL BROWN

Phil Brown is a Melbourne Buyers Agent who uses his vast experience in both the medical/allied health and property industries to help medical professionals who are time poor, but are interested in property investment. At My Property Goals they help find, assess, and purchase property specific to the needs of their clients.

• Website: www.mypropertygoals.com.au
• Instagram: https://www.instagram.com/mypropertygoals.com.au/

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

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Most Practice Owners are chasing 100% billings and it’s killing their business value.

In this episode, Dr. Todd Cameron and Dr. Sachin Patel unpack the real cost of legacy thinking and why retaining a high percentage of your own billings may be the worst financial move you can make.

We dive deep into the mindset that limits scale, traps owners in the daily grind, and erodes long-term wealth. You’ll learn how to stop thinking like an income generator and start thinking like a true business owner.

Todd and Sachin share real stories, shocking valuations, and game-changing mindset shifts that could save you literally — millions.

This is one of those episodes you’ll want to listen to twice, notebook in hand.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• The costly illusion of 100% billings (01:06)
• The difference between owning a high-income job and owning a scalable, valuable business, and how simple shifts can unlock 7-figure equity (03:21)
• How legacy partnership models block leadership development, team culture, and strategic growth (10:52)
• What actually creates the kind of team culture today’s GPs are looking for (16:48)
• How to break free and restructure for real growth so your model works for the next 10 years (19:34)

Ready to stop capping your income and start scaling your clinic?

Let’s find the hidden opportunity in your practice. Book a Growth Call with our team and let’s uncover where scale, profit, and time freedom are hiding in plain sight.

If you haven’t listened to our previous episode talking about The Clinic Was Running Well —Then This Business Manager Raised the Standard for Everyone, go back and check out Episode 64.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Ever wondered how a fresh perspective can transform your clinic from good to great?

In this episode, Karlea Wootton, Business Manager at Townsville and Suburban Medical Practice, shares her journey of shifting from a high-performance banking environment into managing a bustling GP clinic.

Karlea reveals her powerful strategies for implementing structured accountability, prioritising tasks for maximum impact, and cultivating a culture of excellence that boosted team morale, enhanced patient satisfaction, and increased revenue.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Leveraging transferable skills to unlock innovation and solve practice challenges faster (00:36)
• Identifying the work that actually move the needle and ensure meaningful progress (07:18)
• Why honest, timely feedback is the secret to good leadership, team momentum, and trust (11:55)
• Shifting the team's focus to outstanding patient experiences beyond clinical care (25:42)
• How to confidently price and bill based on value for practice sustainability (30:43)
• What it takes to make sure your team scales with you (39:13)

Perfect for clinic owners and managers overwhelmed by the challenge of balancing growth with team wellbeing, this conversation is a blueprint for sustainable clinic success.

If you haven’t listened to our previous episode talking about Golden Handcuffs: How “Success” Is Secretly Trapping GP Owners, go back and check out Episode 63.

ABOUT KARLEA WOOTTON

Karlea Wootton is the Business Manager at Townsville & Suburban Medical Practice (TSMP) and the 2023 TBWC Corporate Business Woman of the Year. With over 20 years of leadership experience, including a strong background in banking and finance, she now leads a dedicated team delivering quality healthcare to the Townsville community. Known for her integrity, strategic thinking, and customer-first approach, Karlea is passionate about empowering people and exceeding service expectations.

• Website: www.tsmp.net
• LinkedIn: https://www.linkedin.com/in/karlea-wootton-0a317213b/

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

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Is your clinic’s success secretly holding you back?

In this episode, Sachin and Todd unpack the deceptive grip of the "golden handcuffs" - the kind of success that seduces you into staying stuck, even while you tell yourself you're doing well. If your clinic’s growth has plateaued, if decisions bottleneck at you, or if you’re exhausted being the glue that holds everything together, this conversation will hit home.

You’ll learn how to recognise when your own success is keeping you stuck, shift your leadership habits to create freedom instead of friction, delegate without disaster, inspire your team to step up, and make the critical mindset shift from clinician to scalable business leader.

From confronting the illusions of past success to giving your team the space to fail, grow, and step up, this episode is a wake-up call and roadmap all in one.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How past success becomes a silent trap and why doing more of what used to work might be the exact thing holding you back (00:19)
• The 3 Futures Framework and how only one path leads to exponential growth (01:07)
• The hidden cost of being the decision-maker for everything (05:07)
• Why delegation fails most of the time and how to do it in a way that actually works (06:53)
• What to do when your team isn’t rising to the occasion, plus the single most powerful leadership reset move you can make (14:33)
• The internal transformation from GP to scalable leader that must happen if you want new results (20:54)

If you’re ready to move from “busy and burned out” to “strategic and scalable,” this is your episode.

If you haven’t listened to our previous episode talking about Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late, go back and check out Episode 62.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

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Cass Quilty didn’t inherit a thriving business. She bought a broken one, with one GP, ugly signage, and zero margin for error. What followed is the kind of ownership story few people talk about: locum disasters, cash flow gymnastics, and late-night imposter syndrome. But also, the step-by-step rebuild that turned her clinic into a 7-GP success.

If you’ve ever thought, “This is too hard,” this episode proves you’re not alone, and shows how to fix it.

In this episode, Dr. Sachin Patel sits down with Cass Quilty, Non GP Owner, Practice Manager and Nurse of Forest Hill Family Clinic, who brings the raw, real, and refreshingly practical story of buying and scaling a struggling practice into a thriving, seven-GP powerhouse.

Cass shares her early days - paint fumes, flyer drops, and all - as she rebuilt a business that had lost its soul. They dive into what it really takes to turn around a clinic, how she mastered recruitment and retention with culture as her secret weapon, and the underrated power of follow-up in securing growth opportunities.

From cash flow scrambles to winning the GP lottery with a walk-out from a rival clinic, Cass shows us that persistence plus strategy beats perfect timing every time.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to assess a struggling clinic’s real potential, negotiate smart to reduce risk, and create your five-year plan for turnaround, even when the numbers look bleak (00:30)
• The first-year rebuild plan that keeps your doors open and your team loyal (09:36)
• Why buying patients beats posting ads and how to recruit GPs that stay (16:07)
• How the right coaching structure can unlock consistency, clarity, and confidence (22:46)
• How to create scalable revenue streams that keep growth steady and sustainable (44:57)

Whether you're at the edge of burnout or on the cusp of expansion, this one’s for every Practice Owner who’s ever thought, “There’s got to be a better way.”

If you haven’t listened to our previous episode talking about The P&L Doesn’t Lie: Why Financial Clarity Is the Foundation of Freedom, go back and check out Episode 61.

ABOUT CASS QUILTY

Cass Quilty is passionate about supporting GPs and creating flexible, efficient work environments in primary care. As the Practice Manager at Forest Hill Family Clinic, she has a proven track record in successfully establishing, managing, and merging clinics. Cass uses tools like Cubiko to gain data-driven insights, helping her team deliver high-quality chronic disease management and patient care. She’s always exploring new opportunities and partnerships within general practice.

• LinkedIn: https://www.linkedin.com/in/cassquilty/
• Website: https://www.foresthillclinic.com.au/about/

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

You didn’t start your clinic to become a numbers person, but here you are.

If finances feel like a foreign language, you’re not alone. Let’s get real about the fear, confusion, and overwhelm behind the P&L, and how to build clarity without needing an accounting degree.

In this episode, Dr. Todd and Dr. Sachin tackle one of the most avoided (and most essential) topics for Practice Owners: your numbers. They strip away the fear, overwhelm, and mystery around financial clarity.

If you’ve ever said “My accountant handles it” or felt a knot in your stomach opening Xero, this conversation is for you.

You’ll learn why outsourcing your financial visibility is one of the most dangerous things you can do as a Practice Owner, and how to take back the driver’s seat. Learn what to measure, how often, who should be involved, and how to build a rhythm that makes profitability part of your leadership DNA.

We’re unpacking the real reason your P&L statement is more powerful than your stethoscope when it comes to scaling.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• Why dodging your numbers leads to poor decisions, missed opportunities, and a constant feeling of chaos (00:47)
• The difference between tax reports and management reports, and how real-time numbers give you the power to lead and scale with confidence (04:27)
• How to work with your bookkeeper to make your financial reports actually useful (11:53)
• How to build a financial rhythm that creates visibility, accountability, and forward momentum (14:15)
• Practical first steps that will move you from reactive and confused to proactive and profitable (23:13)

This is about more than balance sheets. It’s about owning your freedom, funding your vision, and building a business that can scale. Financial clarity isn’t just for the accountants. It’s the superpower of every successful Practice Owner.

If financials make your eyes glaze over (or your stomach drop) you’re exactly who needs to hear this.

If you haven’t listened to our previous episode talking about Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late, go back and check out Episode 60.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

Share this episode with other general Practice Owners and follow us on Facebook at Scale My Clinic for more updates and resources.

Buying a clinic should fast-track your freedom and growth—not trap you in years of stress, debt, or regret. Yet many Practice Owners unknowingly sign up for deals that derail their vision of a thriving, high-performing clinic.

In this episode, Dr. Sachin Patel and Dr. Todd Cameron expose the behind-the-scenes tactics that make clinics look more profitable than they actually are—and the red flags every GP owner must know before signing on the dotted line.

Whether you're thinking about buying your first clinic or preparing to sell, this episode will give you the clarity and confidence to make smart, strategic moves that support your long-term goals.

In this episode of the Scale My Clinic Podcast, you’ll learn:

• How to assess if a practice is financially worth buying (01:20)
• Tactics used to artificially inflate profitability to mislead even experienced professionals (03:35)
• Key questions that protect buyers from bad deals (11:45)
• How to build your A-team of advisors—and what to ask them (19:21)
• How to spot red flags and avoid million-dollar mistakes (28:10)

This is the essential reality check every GP needs before buying or selling a clinic. If you're preparing to make one of the biggest decisions of your career, grab a pen—you’ll want to take notes.

If you haven’t listened to our previous episode talking about If You Can’t Recruit a GP, Listen to This with Claire Ponsford from Wavelength Medical Recruitment, go back and check out Episode 59.

Subscribe to the Scale My Clinic Podcast for weekly insights and strategies to scale your clinic.

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