Joining Ollie Brand, Zupa CEO, for this podcast is Bill Toner, chief executive of CH&Co. Bill, a hospitality veteran, inductee into British Travel and Hospitality's Hall of Fame and charity trustee, knows more than anyone the power that hospitality has to help bring people together. 

Having risen through the ranks from hotel pot washer at 14 years old, to chef, to managing director at Gardner Merchant, and then CEO of Aramark, Bill became CEO of CH&Co Group in 2015. CH&Co is the UK’s largest contract caterers, providing food services from event catering, workplace cafés, schools and hospitals through to corporate fine dining. CH&Co also holds a Royal Warrant for catering services.

In this podcast Bill shares his insights into the future of an industry he’s devoted his whole working life to, and reveals the lessons he's learned along the way.

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com

In Zupa's second Recipes For Success podcast Ollie Brand is in conversation with Anya Doherty, a real trailblazer in the sustainability of food. Anya is founder and CEO of Foodsteps, a technology platform that empowers food businesses with the data and tools to grow sustainably. 

Listen in to hear how food businesses can be more sustainable, uncover the key challenges to adoption and learn more about the increasing role of the consumer.

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com

There is no question Alex Marsh of Tweakd is passionate about food, drink and all things hospitality. In this podcast he does not hold back on sharing his experiences, thoughts and insights on the industry today. From talent management to technology, from legislation to leadership, Alex is clear; it is time for hospitality to re-evaluate its business vision and strategy to ensure operators give greater focus - and breathe new life and passion - to its core purpose: delivering exceptional guest experience. Now is the time to celebrate and deliver on the love of food, love of service, love of interaction, love of people. 
Listen in to hear Alex speak with Ollie and share what he feels companies need to focus on to ensure they can deliver and enhance guest experience.

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com

In our latest podcast Ollie Brand speaks with Lisa Wyld of Missenden Abbey International Hotel School. Responsible for educating & preparing new generations for a career in hospitality, Lisa shares insight into the highs & lows of attracting passionate talent into the sector today. 

Listen in to hear Lisa share why she loves her job, what’s new & the biggest threats that put off students pursuing a career in hospitality. 

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com

As this interviews brings to life in spades, Kieron oozes passion for what he himself calls ‘this beautiful obsession of ours that is hospitality’. Having started his career in catering, today Kieron is putting his money where his mouth is as a serial entrepreneur, managing a blended portfolio that benefits from his hospitality skills and experience. Kieron is co-founder of EXP101, an events and content creation business built to connect people through sharing stories, co-founder of Otolo, the hospitality mentoring community that will enable people across the industry through their development, he's also a Springboard Ambassador, and non-exec director of The Fermentation Station UK.

Show notes

References made on the episode:

Kieron's video on social media - https://twitter.com/KAMMediaInsight/status/1608246920065024002

Unreasonable Hospitality book - https://www.amazon.co.uk/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573/

Unreasonable Hospitality TED talk - https://www.ted.com/talks/will_guidara_the_secret_ingredients_of_great_hospitality

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com

John Harris trained at Bournemouth College of Catering straight from school and his path through the hospitality industry has been eventful. From being one of the first development chefs for Catering and Allied, where he helped develop their ground breaking food strategy through the 1990’s, to becoming co-founder of The Good Eating Company in 1999, which built a reputation for food integrity and innovation within the London B&I market and later sold onto Sodexo. Today John is partner at hospitality consulting firm, Confab. 

John is a great storyteller! Listen in to him speaking to Zupa CEO, Ollie Brand, as he unpacks the secrets of his success, shares his views on the key priorities for hospitality companies and the challenges he sees moving forward. 

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com

In this episode Zupa's CEO, Ollie Brand, is in conversation with William Baxter (Bill). Bill is a British foodservice and hospitality entrepreneur, playing a leading figure in the industry for over 30 years before retiring. Beginning his career working at the Selfridge Hotel straight out of catering college, Bill went on to build and lead some of the most respected and recognised providers in the foodservice sector, including Baxter and Platts and BaxterStorey. Awarded a CBE for services to the catering industry in 2010, Bill continues to serve the sector as Chairman of hospitality charity, Hospitality Action. 
Listen in as Bill discusses the importance of People, the challenges of recruiting  today and reveals what he thinks makes great hospitality talent.

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com

When Chris Shelmerdine opened the first The Coffee House outlet with his brother Steve – 11 years ago in Lymm, Cheshire – they sought to reimagine the local coffee shop experience. From day one, the ethos has been to exclusively serve its own roasted coffee and hand-produced food, while fostering a strong sense of community. When customers enter one of The Coffee House’s 13 stores, they are immersed in a local experience, surrounded by wall art that captures and pays homage to the area’s heritage.

Listen to Chris as he talks about the highs and lows of building a high street coffee shop business from scratch, from competing with the big brands through to the important role of tech and how the team is scaling for their next phase of growth. 

Recipes for Success is a video & podcast series from Zupa, where we delve into real life stories and experiences from across the hospitality industry. In our interviews we tap into the key topics relevant today and help provide perspective for people across the whole sector.
w: www.zupa.com
t: @zupa
e: hello@zupa.com