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Is the customer always right? Only if you measure success through their eyes.

In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.

Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.

From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.

🎯 You’ll learn:

• How to apply value-driven delivery
• Why user experience is your secret weapon
• The six ways customer centricity shows up in real-world project work

Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.

Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

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Being stranded at Universal Studios taught podcast host Brittany Wilkins a valuable lesson—traditional methods still work. In this episode, she shares how that unexpected moment sparked a deeper realization about project management: the importance of knowing when to choose Agile, Waterfall, or a hybrid of both.

🚖 Agile is the Uber. Waterfall is the taxi.
Both have value. Both have a place. The smartest project leaders know which ride to take based on the road ahead.

💡 What You'll Learn:

• Why Waterfall still works for projects requiring structure, compliance, and predictability
• When Agile thrives in fast-paced, feedback-driven environments
• How to build a hybrid approach that combines the best of both worlds
• Real-world analogies and case studies to help you make smarter project decisions

Plus, Brittany gives a special shoutout to new listener Megan, who’s transitioning into project management and already finding value in the Masterclass community.

🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

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🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

https://www.buzzsprout.com/2308468/subscribe

Ever felt the pressure to accelerate your project?
You’re not alone. In today’s episode of Project Management Masterclass, we’re diving into one of the biggest traps in project leadership: mistaking speed for success. You've probably heard it—“Just go faster!” But is moving quickly always the right move?

Join us as we unpack the real cost of rushing projects without strategy—from burnout and poor quality to missed goals and chaos. Discover why strategy always trumps speed, and learn how to lead your team with clarity, sustainability, and purpose.

We’ll cover:
✅ The misconception of speed in project management
✅ Real-world examples where “fast” led to failure
✅ 5 reasons why speed ≠ strategy
✅ How to balance deadlines with intentional execution
✅ Actionable tips for leading with purpose, not pressure

Whether you’re navigating a high-stakes deadline or coaching your team through chaos, this episode will help you reframe your approach and lead smarter.

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Project Management Masterclass is celebrating its one-year anniversary! In this special episode, host Brittany Wilkins reflects on the journey—nearly canceling the podcast before a powerful review and LinkedIn messages reignited her passion for teaching project management. She also breaks down the top five trends from the show’s most popular episodes, covering key fundamentals, strategies for success, nine proven methods for project excellence, insights from the PMI Global Summit, and what it takes to go beyond project constraints. Tune in for a year’s worth of growth, milestones, and invaluable lessons learned!

🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

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Elevate your project management game with Project Management Masterclass Podcast Premium! Unlock bonus episodes brimming with exclusive insights, advanced strategies, and power skill development—all designed to help you lead projects confidently and stay ahead in your career. You’ll gain expert guidance and real-world applications that empower you to navigate complex projects, inspire teams, and deliver results like never before.

No fluff—just high-value lessons that fuel your growth. And with month-to-month flexibility, you can cancel anytime, no strings attached. Don’t settle for average—step into excellence and subscribe today to take your career to the next level!

🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

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Project management has evolved significantly over the years, and so has the PMBOK Guide! In this episode of Project Management Masterclass, we take a deep dive into the fascinating journey of the PMBOK—from its first edition in 1996 to the game-changing shifts in the seventh edition.

I share my personal experiences with PMBOK, from navigating my early days as a rookie project manager to adapting Agile and hybrid methodologies. We explore how the guide has transitioned from rigid process-driven frameworks to principle-based approaches that prioritize value delivery, adaptability, and leadership.

If you’re a seasoned project manager, this episode will help you appreciate how far we've come. If you're new to the field, understanding this evolution will empower you to manage projects more effectively in today's fast-paced world. Plus, I discuss what’s ahead for the upcoming eighth edition and why staying updated is crucial for your professional growth.

🔹 Key Takeaways:
✔️ How PMBOK has evolved from process-based to principle-driven project management
✔️ The impact of Agile, Lean, and hybrid methodologies on project success
✔️ Why value delivery matters more than just completing tasks on time and within budget
✔️ Lessons learned from my personal journey with PMBOK

Call to Action:
I’d love to hear how PMBOK has impacted your career! Send me a message using the fan mail link in the show description. Also, if you found this episode insightful, consider sharing it with fellow project managers.

💡 "Change isn't the enemy. It's the catalyst for growth."

Tune in now and stay ahead in your project management journey! 🚀

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Join Brittany Project Management Professional (PMP), on this episode of Project Management Masterclass as she discusses PMI’s groundbreaking report, Maximizing Project Success. Discover how the definition of project success is evolving and why it's no longer just about time, budget, and scope. Learn about the innovative Net Project Success Score (NPSS) and how it helps measure value-driven success. We'll explore actionable strategies for improving project outcomes, such as defining success criteria, establishing measurement systems, and tracking performance. Whether you're leading a startup or managing a seasoned organization, this episode will inspire you to transform projects into value-driven successes. Tune in and take the first step toward mastering project success.

Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out!
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Don't be a project management grinch this holiday season! In this special episode of Project Management Masterclass, host Brittany Wilkins Project Management Professional(PMP) puts a festive spin on the classic 12 Days of Christmas bringing you 12 Days of Project Management. Are you looking to achieve project success? Well tune into the show as Brittany highlights essential elements for project success. From establishing a clear project vision, defining critical milestones, to leveraging Gantt charts and agile methodologies, this cheerful guide will help you reflect, celebrate, and refine your practices as the year comes to a close.


Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out!
Project Management Masterclass Survey

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