In this episode, Greg, Justin, and Mike dive deep into the challenges and demands of maintaining perfection within JMax Plumbing. They discuss the relentless pursuit of excellence, the importance of proactive problem-solving, and the critical role of quality control in building and sustaining client trust. With real-life anecdotes and a touch of humor, they highlight the necessity of constant vigilance and thorough communication to prevent and address mistakes before they escalate. This episode offers valuable insights for anyone striving for high standards in their professional work, emphasizing the balance between perfection and practical problem-solving.

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Topics Discussed

• [00:00:49] - Beers of the week
• [00:02:17] - Episode focus: Discussing common industry issues and personal insights.
• [00:03:27] - Importance of catching mistakes early and maintaining credibility.
• [00:05:07] - Example of a client relationship turning sour over a simple miscommunication.
• [00:07:06] - Learning from mistakes: The necessity of constant client engagement.
• [00:09:50] - Common plumbing problems: Crossed lines and leaks.
• [00:13:19] - The role of quality control in preventing client dissatisfaction.
• [00:18:20] - The cost of goodwill: Balancing financial loss and maintaining relationships.
• [00:23:15] - Case study: Handling a dirt pile incident to preserve client trust.
• [00:26:18] - Jobsite etiquette: The importance of communication and professionalism.
• [00:32:04] - Final thoughts: Embracing the pursuit of perfection while managing imperfections.

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In this episode, we dive into the collaboration between Pul Products, and JMax Plumbing, to design an innovative pool return solution for managing high-volume overflow in pools. We also share our hands-on experience installing a Clear Comfort dual unit system and highlight JMax's unique approach to educating sales teams on plumbing essentials. Join us as we discuss exciting projects, and reflect on working with high-profile clients who prioritize simplicity. We also explore the challenges of high-rise pool installations. Finally, we address market trends, economic concerns, and the importance of accurate pool plumbing in a Q&A with Pool Pro Magazine.

This episode is brought to you by Lyon Financial

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