Episodes

  • 7 Things Managers Do That Make Good Employees Quit

    7 Things Managers Do That Make Good Employees Quit
    Oct 28 2026
    7 Things Managers Do That Make Good Employees Quit
    Why do good employees leave? Sometimes it's not about money or better opportunities. It's about leadership. In this episode of Never By Accident, Mark Howard shares seven common management mistakes that drive valuable employees away, from inconsistent expectations and favoritism to poor communication and a lack of employee development. Drawing on over 25 years of management experience, Mark offers practical insights to help leaders build trust, retain great employees, and create a workplace where people genuinely matter. Great employees deserve great leadership. And great leadership is never by accident. Learn more at www.neverbyaccident.com.
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    24 mins
  • 7 Ways to Maintain High Standards When Business Gets Busy

    7 Ways to Maintain High Standards When Business Gets Busy
    Oct 15 2026
    Episode 2: 7 Ways to Maintain High Standards When Business Gets Busy. When business gets busy, it's easy for standards to slip. But the busiest moments are often when great leadership matters most.

    In this episode of Never By Accident, Mark Howard shares seven practical ways leaders can maintain high standards, keep employees focused, and deliver exceptional customer service even when things get hectic. Discover how consistency, accountability, and intentional leadership can help your team perform at its best, no matter how busy things get. Being busy is never an excuse for lowering your standards.

    Learn more at NeverByAccident.com.
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    25 mins
  • Stop Telling Employees to “Give Great Customer Service”

    Stop Telling Employees to “Give Great Customer Service”
    Oct 15 2026
    Episode 1: Stop Telling Employees to “Give Great Customer Service.” Every business wants great customer service, but simply telling employees to provide it isn't enough.

    In this first episode of Never By Accident, Mark Howard explains why exceptional customer service starts with intentional leadership, clear expectations, effective training, and consistent accountability. Drawing from over 25 years of management experience, Mark shares practical insights to help leaders create a culture where employees know what excellence looks like and customers genuinely feel valued. Great customer service doesn't happen by accident. It's built intentionally.

    Learn more at NeverByAccident.com.
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    28 mins