7-Eleven Denmark has redefined convenience retail by evolving from a traditional kiosk model into a modern, food-focused destination—earning the title of International Convenience Retailer of the Year.

In this Let’s Talk Loyalty episode, Managing Director Jesper Østergaard shares how shifting customer needs, healthier offerings, and brand innovation are shaping their approach to loyalty.

From our Best of the Back Catalogue, we revisit this conversation on transforming convenience into meaningful customer connection.

Show Notes:

1) Jesper Østergaard

2)7-Eleven

3) Reitan Convenience

4) NACS International Convenience Retailer of the Year Award

5)NACS Europe

This episode is also available in video format on www.Loyalty.TV.

Join Locky Wright as he shares how the My RYOBI program turns customers into loyal fans.

From data-driven personalisation and AI-powered recommendations to winning back customers and breaking down organisational silos, Locky reveals the secrets to delivering real impact. Learn why progress over perfection, simplicity, and measurable value are key to lasting loyalty.

Hosted by Carly Neubauer

Show Notes:

1) Locky Wright

2) My RYOBI

3) TLDR - Article Recommendation

4) This is Marketing - Book Recommendation

This episode is sponsored by Phaedon.

Download their 2026 research paper on Humanizing Loyalty here now.

We’re pausing our Spanish-language episodes for now.

In today’s episode, Alex reflects on his experience hosting the Spanish-language episodes of Let’s Talk Loyalty and Loyalty TV. While these episodes are on hold, the voices and ideas from Latin America and Spanish-speaking markets continue to play an important role in our global discussion.

Tune in, get inspired, and don’t forget to share your thoughts and feedback. Let’s keep the conversation going!

A heartfelt thank you to everyone for your support throughout this journey.

Hosted by Alex Saul

Show Notes:

1) Alex Saul

2) All Spanish Episodes