Summary

Caroline Santander, Senior Vice President of Global Professional Services and Enablement at Rootstock, discusses the implementation process and ongoing support for companies adopting Rootstock. She explains that the implementation process involves understanding the customer's processes, configuring the solution, and training the customer's team. The Quick Start implementation is designed for smaller businesses that are new to best practices. Santander also highlights the importance of hiring experienced consultants for different industries and the ongoing support provided by Rootstock. She mentions that the implementation period is typically around six months but can be accelerated with the Quick Start methodology. Santander also emphasizes the importance of diversity, particularly women, in building successful and collaborative teams.

Takeaways

• The implementation process for Rootstock involves understanding the customer's processes, configuring the solution, and training the customer's team.
• The Quick Start implementation is designed for smaller businesses that are new to best practices.
• Rootstock provides ongoing support and optimization for customers after the implementation.
• Experienced consultants are hired for different industries to ensure expertise in implementing Rootstock.
• Diversity, including women, is important for building successful and collaborative teams in manufacturing.

Summary

The conversation discusses the use of remote monitoring and error recovery software in robotics automation. It highlights the benefits of remote expertise in diagnosing and resolving errors, reducing downtime and the need for on-site robot experts. The Olis platform allows for remote control and debugging of systems, leading to faster implementation and reduced integration costs. The conversation also touches on the safety features of the system and the ability to troubleshoot and fix issues remotely.

Takeaways

• Remote monitoring and error recovery software can significantly reduce downtime and the need for on-site robot experts.
• The Ollis platform enables remote control and debugging of systems, leading to faster implementation and reduced integration costs.
• Remote expertise can be accessed from major firms or experts at different locations, providing quick and efficient problem diagnosis and resolution.
• The ability to remotely troubleshoot and fix issues improves system performance and reduces response time.
• Safety features ensure a safe working environment and prevent unauthorized access to the system.

Rooted In is a customer conference that brings together manufacturers, partners, and resources to learn from each other. The focus is on using technology, including ERP, to improve manufacturing processes and gain a competitive advantage. AI is seen as an additive technology that can help manufacturers predict customer demand, optimize supply chains, and run their businesses more predictably. Rootstock, built on the Salesforce platform, helps small to mid-range manufacturers organize their operations and understand their business better. The conference features partners who specialize in digital transformation and integration with other technologies.

Takeaways

• Rooted In is a customer conference that focuses on learning from other manufacturers and partners.
• Technology, including ERP and AI, can help manufacturers gain a competitive advantage.
• AI is an additive technology that can improve predictive modeling and help manufacturers run their businesses more predictably.
• Rootstock, built on the Salesforce platform, helps small to mid-range manufacturers organize their operations and understand their business better.
• Partners at the conference specialize in digital transformation and integration with other technologies.