How can organizations foster trust, resilience, and connection in a world increasingly marked by disconnection and distrust? In this thought-provoking episode of Good Company, Drew Dudley and Brett Elmgren tackle the complexities of post-pandemic organizational culture. They explore why some companies thrived during adversity, the tension between engagement and accountability, and how assumptions about leadership and decision-making shape workplace dynamics. Packed with actionable insights, this conversation challenges leaders (and employees) to rethink their approach to building trust and culture. Tune in to discover strategies for bridging divides, strengthening team cohesion, and leading with authenticity in today’s ever-changing work landscape!
Key Points From This Episode:
• Improving engagement through quick office returns and intentional social connection [0:01:31]
• How resilient leaders minimized disruption by acting fast in the face of adversity [0:05:44]
• The need to accommodate diverse needs when balancing remote and in-office work [0:07:44]
• Shaping a strong culture through consistent actions aligned with shared values [0:10:31]
• Reasons that employees struggle when leaders dismiss cultural initiatives as "soft" [0:16:31]
• Five ways healthy cultures drive engagement, productivity, profitability, and more [0:18:34]
• The danger of a single story and why you can’t outsource culture to the C-suite [0:22:14]
• A simple question that serves as a litmus test for a strong organizational culture [0:26:06]
• Fostering trust and honesty within organizations in an age of disinformation [0:28:21]
• C-suite scuttlebutt: frustration with a perceived sense of employee entitlement [0:33:36]
• Employee entitlement versus the demand for a more human-centered approach [0:40:32]
• Demystifying the executive suite by helping employees understand leadership better [0:44:10]
• Practical strategies for building unity and overcoming division in organizations [0:48:20]
• Wrapping up and what's next: key takeaways and upcoming topics [0:52:32]
Quotes:
“We overcomplicate [culture] – If you want to change the culture, just change the way you do things. That's it.” — Brett Elmgren [0:12:11]
“[Organizations that have] supportive, psychologically safe, – and empowering cultures of accountability, transparency, [and] authenticity – have way higher employee engagement and productivity, like 21% higher profitability and 147% higher earnings per share.” — Drew Dudley [0:19:13]
“Don't outsource culture to your boss. You are the culture!” — Brett Elmgren [0:24:58]
“Allow your people to discover you. Don't try to introduce yourself to them.” — Drew Dudley [0:32:21]
“Engagement minus accountability equals entitlement.” — Brett Elmgren [0:35:53]
“The best cultural indicator is how generous your collective assumptions are in an organization.” — Brett Elmgren [0:53:13]
Links Mentioned in Today’s Episode:
Reality-Based Leadership | Cy Wakeman
‘Why good leaders make you feel safe’ | Simon Sinek | TED
Drew Dudley | Everyday Leadership
Brett Elmgren | Axom Leadership