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Fixed Ops Focus

Fixed Ops Focus

By: Steve Shaw & Dave Rogers
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About this listen

 Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Episodes
  • Episode 30 - Ban Diagnostics. Watch Revenue Explode.

    Episode 30 - Ban Diagnostics. Watch Revenue Explode.
    Apr 2 2026
    Dave Rogers and Steve Shaw reveal how to create truly **frictionless service** by removing the biggest obstacles between your dealership, technicians, and customers. We tackle the **number one pain point** in most dealerships: the **Diagnostic Charge**. We also break down other major hurdles including: • Shop supplies fees • Prepaid service programs • Special order parts delays
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    32 mins
  • Episode 29 - Interview with Dave Anderson CEO & Founder of EvenFlow AI

    Episode 29 - Interview with Dave Anderson CEO & Founder of EvenFlow AI
    Mar 31 2026
    In this episode, Steve Shaw and Dave Rogers sit down with Dave Anderson, CEO & Founder of EvenFlow AI, for a powerful follow-up on one of the hottest debates in fixed operations: appointments vs walk-ins debate rages on… until this AI expert drops the truth.
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    35 mins
  • Episode 27 - Customer Retention

    Episode 27 - Customer Retention
    Mar 23 2026
    Steve Shaw and Dave Rogers dive headfirst into the critical world of customer retention and the power (or pitfalls) of service contracts and vehicle service contracts. They unpack proven strategies to keep customers coming back to your service drive long after the sale, while building lasting loyalty without giving away the store.
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    37 mins
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