Silence can feel peaceful or it can feel tense. In this episode, Regan Robertson and Sara Hansen break down how sound shapes patient comfort, team energy, and whether your marketing matches what people experience the moment they walk through the door.

Patients decide if they trust you before they sit down. If your website and ads feel premium but your check in and waiting room feel chaotic, trust breaks fast. Regan Robertson and Sara Hansen show you how to close the gap so your marketing stops leaking at the front door.

This episode is a pause. A moment of reflection.
Regan Robertson speaks directly to the Productive Dentist Academy and Everyday Practices community to honor the life and legacy of Dr. Bruce Baird.

Listeners hear Bruce's story, his values, and the quiet principles that guided his leadership. The episode also shares how PDA will move forward, rooted in the foundation Bruce helped build, and invites the community to participate in honoring him through shared memories and service.

This is not a business episode.
It is a gratitude episode.

Visit productivedentist.com/bruce to share a memory, message, or story honoring Bruce.
Your words will help preserve his impact and continue the work he believed in.

A candid transition episode that honors legacy, embraces change, and sets a clear new direction for the Everyday Practices Dental Podcast with a renewed focus on patient experience and internal marketing.

In Part Two of this series, the conversation shifts from difficult patient interactions to the positive moments that quietly shape how dentists see themselves and their work.

Regan Robertson, Dr. Chad Johnson, and Dr. Maggie Augustyn reflect on patients who extended trust before it felt earned, moments of grace under pressure, and early career experiences that still influence how they show up decades later.

Through stories from dental school, unexpected complications, and deeply human exchanges, this episode explores how perspective, compassion, and trust can recalibrate a dentist's approach to leadership and care.

In part one of this two part series, Regan Robertson puts Dr. Chad Johnson and Dr. Maggie Augustyn in the interview seat to explore how contrast becomes a teacher in dentistry.

Through real patient encounters, one centered on pricing pressure and another on a deeply personal boundary being crossed, the conversation examines how dentists are shaped by moments that do not feel productive at the time, but leave a lasting imprint on how they communicate, lead, and show up for patients.

These are not ideal scenarios. They are real ones.

Before you step away for the holidays, Regan, Chad, and Maggie break down the exact moves they use inside their own practices to design a year that performs better, feels lighter, and stays on track. This is the simple planning routine most dentists skip and regret skipping.

This episode cuts through the myth that growth must always be forward. Dr. Chad Johnson and Regan Robertson have an unfiltered conversation about stalled momentum, personal losses, and the quiet moments where a dentist must decide whether to push harder or pull back. This is a rare look at the internal battle behind recalibrating your life, your practice, and your identity.