In this episode, Aloke Bajpai (Group CEO of ‪@ixigo‬ shares how they built one of India’s most trusted travel experiences by focusing on peace of mind, simplicity, and customer love — even when there was no direct ROI.Key points discussed:Why ixigo thinks of itself as a peace-of-mind company, not a ticketing platform Solving “zero-monetisation” problems that build deep trust How adversity (like COVID) shaped ixigo’s culture of empathy and values-led leadership The discipline of simplicity — doing one thing exceptionally well AI as a force for personalised, Bharat-first travel experiencesWhy empathy must be lived, not written — and how values power real CX If you’re building for India, designing CX, or scaling product with heart — this conversation is gold.👉 Subscribe for more deep CX + product conversations.

What does relatability really mean in customer experience?In this candid conversation, Amritesh who served as 𝗖𝗦𝗢 at Compass Group Global, 𝗖𝗘𝗢 at Culinary Brands India (Subway & Lavazza), 𝗠𝗗 Compass Group India, 𝐂𝐁𝐎 & 𝗖𝗠𝗢 Domino's India , 𝗖𝗢𝗢 at Dunkin'​ India ,unpacks how brands can move beyond surface-level CX to create experiences that truly connect.From his reflections on why customers hate losing control, to the importance of post-consumption engagement, to the danger of mistaking metrics for outcomes, Dev reframes how leaders should think about CX in a digital, AI-enabled world.In this episode:Why good advertising kills bad products fasterThe real reason customers hate — and how to fix itWhy CX excellence begins after the purchaseThe shift from data-driven personalization to human relatabilityHow AI can simulate empathy and context at scaleWhy your employee experience defines your customer experienceThis isn’t a conversation about dashboards or KPIs — it’s about the deeper system of trust, control, and meaning that defines modern customer experience.

🎙️ Agents = The New CX Battleground – featuring Shubhradeep, Global Chief Delivery Officer at Publicis Sapient.In this episode of CX with Chopra, we explore how AI, agents, and trust are reshaping the fundamentals of Customer Experience. The conversation dives into the opportunities and dilemmas brands face as the customer interface shifts from humans to autonomous agents.What you’ll hear in this episode:✅ “Trust is a UX API now” – what that means for brand relationships✅ Why the agent ecosystem is the new CX battleground✅ From Software-as-a-Service → to Service-as-Software (agents serving on behalf of brands)✅ The thin line between almost human vs. too human AI✅ How brands can productise moments, not just data✅ Why co-creation means brands must “debug” experiences in real time with customers✅ The future of CX measurement: beyond NPS & CSAT, towards resonance, trust velocity, and emotional impact🔎 If you care about the future of CX in the age of AI, this is a must-watch conversation.📢 Don’t forget to like, subscribe, and share if you want more deep dives on customer experience, digital transformation, and AI’s impact on business.#CustomerExperience #AI #AgenticCX #FutureOfCX #DigitalTransformation #TheCXPlaybook

What happens when designers stop designing and start thinking like creators, strategists, and business builders? In this mind-expanding conversation, Phillip Golub breaks down the shift from execution to intention — and why not every great idea needs to be built.We dive into:The power of system vs. story thinkingWhy creators need a business mindsetHow AI is changing design, but not replacing fundamentalsMoving beyond skill silos and building with purposeWhy "doing" isn't enough — and how to know when to build👉 If you're a designer, product thinker, or future-savvy creator — this one's for you.#DesignThinking #ProductStrategy #CreatorEconomy #AIinDesign #BuildWithPurpose #Podcast #CreativeLeadership