Empathy-Driven Tech: The Future of Customer Experience ft Aloke Bajpai CEO of ‪@ixigo‬ cover art

Empathy-Driven Tech: The Future of Customer Experience ft Aloke Bajpai CEO of ‪@ixigo‬

Empathy-Driven Tech: The Future of Customer Experience ft Aloke Bajpai CEO of ‪@ixigo‬

Listen for free

View show details

About this listen

In this episode, Aloke Bajpai (Group CEO of ‪@ixigo‬ shares how they built one of India’s most trusted travel experiences by focusing on peace of mind, simplicity, and customer love — even when there was no direct ROI.Key points discussed:Why ixigo thinks of itself as a peace-of-mind company, not a ticketing platform Solving “zero-monetisation” problems that build deep trust How adversity (like COVID) shaped ixigo’s culture of empathy and values-led leadership The discipline of simplicity — doing one thing exceptionally well AI as a force for personalised, Bharat-first travel experiencesWhy empathy must be lived, not written — and how values power real CX If you’re building for India, designing CX, or scaling product with heart — this conversation is gold.👉 Subscribe for more deep CX + product conversations.
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.