Episodes

  • EP18 - Customer Service Skills: What Top Performers Do Differently in 2025

    EP18 - Customer Service Skills: What Top Performers Do Differently in 2025
    Oct 16 2025
    Good service isn’t enough anymore. Customer expectations are higher than ever, and the best support teams aren’t just reacting, they’re leading the conversation. In this episode, we discuss what top performers are doing differently to stand out. From showing genuine empathy to mastering problem-solving and knowing when to lean on AI, these are the skills that separate average teams from customer experience powerhouses. Tune in to learn how your team can adapt, communicate better, and deliver service that actually builds loyalty. Want to learn more? Check out this blog: https://onecoredevit.com/news-and-insights/customer-service/customer-service-skills-what-top-performers-do-differently-in-2025/ 🔍 customer service representative To learn more about CORE®, visit us at onecoredevit.com
    Show More Show Less
    4 mins
  • EP17 - How to Maintain Quality with Customer Service Outsourcing

    EP17 - How to Maintain Quality with Customer Service Outsourcing
    Oct 2 2025
    Outsourcing customer service can save time and money, but how do you make sure the quality stays high? In this episode of CORE® Conversations, we explore the secrets to maintaining great customer experiences when you outsource. From choosing the right partner to setting clear standards and using tech that tracks performance, you’ll get practical steps you can actually apply. Tune in and learn how global businesses keep their customer service sharp even when it’s outsourced. For a deeper dive, check out the full blog — https://onecoredevit.com/news-and-insights/customer-service/how-to-maintain-quality-with-customer-service-outsourcing/ 🔍customer service skills To learn more about CORE®, visit us at onecoredevit.com
    Show More Show Less
    5 mins
  • EP16 - The Evolution of Call Centers in the Philippines: From Voice to Multichannel Support

    EP16 - The Evolution of Call Centers in the Philippines: From Voice to Multichannel Support
    Sep 18 2025
    Think Philippine call centers are just about answering phones? Think again. What started as late-night voice support has transformed into one of the most advanced customer service industries in the world. Today, call centers in the Philippines manage live chat, email, social media, and even AI-powered support, making them the backbone of global customer experience. In this episode of CORE® Conversations, we discuss how this evolution happened, why global companies continue to set up in the Philippines, and what businesses risk if they don’t adapt. If you’re still stuck on voice-only support, you’re already behind. This episode shows you what’s next and how to future-proof your customer strategy. Read the blog here: https://onecoredevit.com/news-and-insights/business-process-offshoring/evolution-of-call-centers-in-the-philippines/ 🔍call center customer service To learn more about CORE®, visit us at onecoredevit.com
    Show More Show Less
    6 mins
  • EP15 - Managed Services Explained for Career Starters

    EP15 - Managed Services Explained for Career Starters
    Sep 4 2025
    Starting your career and wondering what “managed services” actually means for you? Many fresh grads and early professionals get lost in the buzzwords without really knowing how this model shapes careers and creates opportunities. In this episode of CORE® Conversations, we strip away the jargon and explain managed services in a way that’s clear, practical, and relevant for career starters. You’ll learn how it works, why companies rely on it, and most importantly, how you can position yourself to thrive in this growing industry. Full guide in the blog: https://onecoredevit.com/news-and-insights/careers/managed-services-explained-for-career-starters/ 🔍outsourcing services To learn more about CORE®, visit us at onecoredevit.com
    Show More Show Less
    5 mins
  • EP14 - Understanding the Build-Operate-Transfer (BOT) Model: A Strategic Approach to Outsourcing

    EP14 - Understanding the Build-Operate-Transfer (BOT) Model: A Strategic Approach to Outsourcing
    Aug 20 2025
    Most companies fail when they expand overseas. And it’s not because they lack money or talent. They fail because they don’t have the right model. Costs spiral out of control, projects drag on, and managing from thousands of miles away turns into chaos. The Build-Operate-Transfer (BOT) model changes that. It gives you a proven framework to launch faster, avoid rookie mistakes, run smooth operations, and take full ownership when you’re ready. 🎧 Tune in to Episode 14 of CORE® Conversations and learn how BOT can be your strategy for smarter, faster global growth. 📖 Want more details? Read the full blog: https://onecoredevit.com/news-and-insights/business-process-offshoring/understanding-the-build-operate-transfer-bot-model-a-strategic-approach-to-outsourcing/ 🔍 business structure To learn more about CORE®, visit us at onecoredevit.com
    Show More Show Less
    6 mins
  • EP13 - Outsourcing Philippines: The Ultimate Startup Growth Strategy for 2025

    EP13 - Outsourcing Philippines: The Ultimate Startup Growth Strategy for 2025
    Aug 8 2025
    Your startup is burning through budget. Your team is doing the work of five. Deadlines are missed. Growth has stalled. You’ve got big dreams, but zero breathing room. Here’s the truth: You don’t need more hustle. You need help. In this episode of CORE® Conversations, we show you how startups around the world are turning things around by outsourcing to the Philippines. We're talking cost savings, access to top-tier talent, and instant scale without the usual headaches. From customer support to marketing and operations, this is your shortcut to growing faster and smarter in 2025. 🎧 Tune in now. It’s the strategy no one tells you about, but the smart ones are already doing. 📖 Read the blog: https://onecoredevit.com/news-and-insights/business-process-offshoring/outsourcing-philippines-the-ultimate-startup-growth-strategy/ 🔍philippine outsourcing industry To learn more about CORE®, visit us at onecoredevit.com
    Show More Show Less
    6 mins
  • EP12 - Social Media Outsourcing Philippines: Tap Filipino Talent for Global Campaigns

    EP12 - Social Media Outsourcing Philippines: Tap Filipino Talent for Global Campaigns
    Jul 24 2025
    Struggling to keep up with social media while your competitors seem to be everywhere, all the time? There’s a smarter, faster, and more cost-effective way to scale your content and drive results. In this episode of CORE® Conversations, we explore how outsourcing your social media to the Philippines gives you access to creative, trend-savvy talent that delivers. From building global campaigns that actually connect, to staying consistent without burning out your team, this is the strategy smart businesses are turning to for better performance and bigger growth. Learn what works, what to look for, and how to get started, minus the stress. 🎧 Listen to the full episode now. 📖 Read the blog: https://onecoredevit.com/news-and-insights/digital-marketing/social-media-outsourcing-philippines-tap-filipino-talent-for-global-campaigns/ To learn more about CORE®, visit us at onecoredevit.com 🔍how to become a digital marketer
    Show More Show Less
    6 mins
  • EP11 - Top Reasons to Outsource Marketing in the Philippines: Advantages for Business Growth

    EP11 - Top Reasons to Outsource Marketing in the Philippines: Advantages for Business Growth
    Jul 10 2025
    💸 Spending too much on marketing that falls flat? If your team is stretched thin, deadlines are always looming, and the results still aren’t cutting it, it might be time for a smarter approach, and that starts in the Philippines. In Episode 11 of CORE® Conversations, we break down how outsourcing your marketing can help you cut costs, tap into skilled and reliable talent, and move faster without the added stress. Smart brands are already doing it and seeing real growth because of it. 🎧 Catch the brand new episode now. 📖 Want the full guide? Read the blog: https://onecoredevit.com/news-and-insights/digital-marketing/top-reasons-to-outsource-marketing-in-the-philippines-advantages-for-business-growth/ To learn more about CORE®, visit us at onecoredevit.com 🔍digital marketing!
    Show More Show Less
    4 mins