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CORE Conversations

CORE Conversations

By: One CoreDev IT Inc. (CORE)
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 CORE Conversations dives into the employer of record and outsourcing industry, with a special focus on companies aiming to offshore their staff to the Philippines. Discover insightful discussions and expert advice on optimizing your business strategies. Learn more at onecoredevit.com.2025 Economics Management Management & Leadership
Episodes
  • EP18 - Customer Service Skills: What Top Performers Do Differently in 2025

    EP18 - Customer Service Skills: What Top Performers Do Differently in 2025
    Oct 16 2025
    Good service isn’t enough anymore. Customer expectations are higher than ever, and the best support teams aren’t just reacting, they’re leading the conversation. In this episode, we discuss what top performers are doing differently to stand out. From showing genuine empathy to mastering problem-solving and knowing when to lean on AI, these are the skills that separate average teams from customer experience powerhouses. Tune in to learn how your team can adapt, communicate better, and deliver service that actually builds loyalty. Want to learn more? Check out this blog: https://onecoredevit.com/news-and-insights/customer-service/customer-service-skills-what-top-performers-do-differently-in-2025/ 🔍 customer service representative To learn more about CORE®, visit us at onecoredevit.com
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    4 mins
  • EP17 - How to Maintain Quality with Customer Service Outsourcing

    EP17 - How to Maintain Quality with Customer Service Outsourcing
    Oct 2 2025
    Outsourcing customer service can save time and money, but how do you make sure the quality stays high? In this episode of CORE® Conversations, we explore the secrets to maintaining great customer experiences when you outsource. From choosing the right partner to setting clear standards and using tech that tracks performance, you’ll get practical steps you can actually apply. Tune in and learn how global businesses keep their customer service sharp even when it’s outsourced. For a deeper dive, check out the full blog — https://onecoredevit.com/news-and-insights/customer-service/how-to-maintain-quality-with-customer-service-outsourcing/ 🔍customer service skills To learn more about CORE®, visit us at onecoredevit.com
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    5 mins
  • EP16 - The Evolution of Call Centers in the Philippines: From Voice to Multichannel Support

    EP16 - The Evolution of Call Centers in the Philippines: From Voice to Multichannel Support
    Sep 18 2025
    Think Philippine call centers are just about answering phones? Think again. What started as late-night voice support has transformed into one of the most advanced customer service industries in the world. Today, call centers in the Philippines manage live chat, email, social media, and even AI-powered support, making them the backbone of global customer experience. In this episode of CORE® Conversations, we discuss how this evolution happened, why global companies continue to set up in the Philippines, and what businesses risk if they don’t adapt. If you’re still stuck on voice-only support, you’re already behind. This episode shows you what’s next and how to future-proof your customer strategy. Read the blog here: https://onecoredevit.com/news-and-insights/business-process-offshoring/evolution-of-call-centers-in-the-philippines/ 🔍call center customer service To learn more about CORE®, visit us at onecoredevit.com
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    6 mins
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