📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

Beyond Reviews: Using Guest Feedback to Shape Your Guest Experience

Podcast/Episode Description & Timeline

00:00 – Welcome, and what counts beyond just reviews

02:00 – Methods to collect guest feedback (surveys, comment cards, conversations)

05:00 – Analysing feedback: trends, numbers, and stories

07:30 – Acting on feedback: small tweaks + staff involvement

09:30 – The “Feedback Focus Week” strategy you can use immediately

11:00 – How this links into B&B management best practices

#GuestFeedback #BBSatisfaction #HospitalityTips #SmallHotel #B&Blife #ServiceExcellence #GuestExperience #FeedbackMatters #BedAndBreakfast #ThankYouGuests

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/10/how-can-i-gather-guest-feedback-beyond-online-reviews-095

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social‬‬‬

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

When Guests Don’t Read the House Rules—What Next?

You spent hours writing a lovely welcome book… but your guests clearly didn’t read it. What now?

In this quick-fire episode, we chat about:

• Common reasons guests ignore rules
• How to reinforce expectations without sounding bossy
• Our top method for polite confrontation
• The genius tip we wish we knew earlier

In this episode, we cover:
00:00 - Welcome & quick teaser
00:30 - Why guests ignore rules (and how it’s not always malicious)
01:20 - Best places to post reminders
03:00 - Sandwich method for difficult conversations
04:15 - Smart additions to your booking email
06:00 - Avoiding passive-aggressive guest books
07:30 - Creating systems instead of frustration
09:15 - BONUS: The one rule tip that works every time
10:00 - Wrap-up and next steps

#BBHouseRules #bnbtips #bedandbreakfastlife #guestetiquette #hospitalitymanagement #bnbowners #airbnbrules #bnbhousemanual #bnbcheckinchecklist #houseguestproblems #bnbhospitality

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/10/how-do-i-deal-with-guests-who-ignore-your-bb-house-rules-094

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social‬‬‬

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

B&B Check-In Chaos? Fix It!

Ever been caught scrubbing the loo while your next guest rings the bell—two hours early? This week on Bed, Breakfast & Business, we break down how to handle guest timing requests with grace, professionalism, and a little humour.

🎧 You’ll learn:

• What to say when guests overstay
• How to implement self-check-in
• Why charging for early access helps your bottom line

Chapters:
00:00 – Welcome & Subscribe
01:10 – Why Timing Requests Are a Big Deal
03:00 – Setting Clear Policies (Without Sounding Harsh)
05:45 – Should You Charge for Early/Late Access?
08:30 – Self Check-In Options That Work
10:00 – Scripts to Use in Awkward Moments
12:15 – Takeaways & What’s Next

#EarlyCheck-ins #bnbtips #guestmanagement #earlycheckin #latecheckout #bnboperations #hospitalitylife #bedandbreakfastuk #bnbownerlife #smoothcheckin #bnbsuccess

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/10/how-to-handle-early-check-ins-without-losing-your-schedule-093

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social‬‬‬

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

Episode #XX – Running a Pet-Friendly B&B Without the Chaos

If your idea of a relaxing B&B doesn’t include mopping up paw prints and chasing Labradors off your guest beds—this episode’s for you.

We explore how to turn your property into a haven for pet owners without scaring off the rest of your guests. Learn how to build smart pet policies, clean fast, and even use furry guests to boost off-season bookings.

Whether you're dogged by the idea or excited to start, you’ll find practical, profitable tips inside.

Timestamps:
0:00 - Welcome and intro
0:42 - Why go pet-friendly?
2:25 - Setting rules without sounding like Cruella
5:03 - Dog-friendly room designs
7:10 - Clean-up strategies and allergy solutions
9:55 - Marketing to pet parents
11:30 - Common mistakes to avoid
13:00 - Takeaways and wrap-up

#PetFriendlyBnB #DogLoversWelcome #BnBLife #HospitalityTips #MasteringBnBManagement #BedAndBreakfastOwner #GuestExperienceMatters #TravelWithPets #BnBDesignTips #PetFriendlyTravel

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/09/running-a-pet-friendly-bb-without-the-chaos-092

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social‬‬‬

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

The Clean Sweep: Daily Hacks That Save Time Without Skimping on Shine

This episode unpacks time-saving cleaning strategies for bed and breakfast owners who want spotless results without the 8-hour grind.

Timeline:

• 00:00 – Introduction
• 01:50 – Why Daily Cleaning Needs a System
• 04:15 – The 3-Zone Routine Explained
• 07:00 – Room-by-Room Cleaning in 10
• 10:30 – Laundry Time-Saver Tactics
• 13:15 – Must-Have Tools for Speed
• 15:45 – Visual Checklist = Game Changer
• 17:00 – Listener Tips + Takeaways

#B&B cleaning hacks #bnbcleaningtips #hospitalityhacks #dailycleaningroutine #bedandbreakfastowner #bbproductivity #bnbmanagement #bnbchecklist #roomturnovertips #hospitalitylife #cleaninghacks2025

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/09/time-saving-bb-cleaning-hacks-for-owners-091

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social‬‬‬

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

How to Serve Guests Who Crave Space (Without Being Rude)

Not every guest wants a morning chat. In this episode, we explore how to serve space-loving, quiet-seeking, solo-travelling guests with grace and warmth. Learn how to spot the silent type, set up self-service areas, and create thoughtful design zones that speak volumes—without saying a word.

🕰️ Episode Timeline:
0:00 – Welcome
1:10 – Understanding the Quiet Guest
3:15 – Hospitality without the Hype
6:45 – Tips from the Mastering B&B Management Course
10:00 – Final Thoughts

#QuietGuests #QuietHospitality #BBHostTips #IntrovertFriendly #PeacefulStays #SoloTravelersWelcome #BBDesignIdeas #RespectfulHosting #SilentService #BBBusinessTips #HospitalityDoneRight

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/09/how-to-host-quiet-guests-who-dont-want-to-chat-090

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social‬‬‬

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

Staying “On” All Day as a B&B Owner Without Burning Out

Running a B&B means always being “on”… but how do you keep your energy and passion alive without burning out? In this episode, we share real-life solutions, practical tips, and some laughs for any B&B owner who’s feeling overwhelmed. Tune in and discover how to preserve your spark while delivering five-star service. 🎧

Timeline:

• 00:00 – Welcome & What’s Inside This Episode
• 01:40 – Challenges of Constant Hospitality
• 04:00 – Setting Boundaries Without Guilt
• 06:45 – The Magic of Micro-Breaks
• 09:20 – Tools to Lighten Your Load
• 12:15 – The Importance of Community
• 15:00 – Listener Challenge & Wrap-Up

#B&Bburnout #BedAndBreakfast #BBLife #HospitalityTips #BBOwnerLife #SmallBizWellness

#AvoidBurnout #GuestExperience #MasteringBandB #HostWithHeart #EntrepreneurLife

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/09/how-to-be-on-all-day-without-bb-burnout-089

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social‬‬‬

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

Designing a B&B Breakfast Room Guests Can’t Stop Talking About
Is your breakfast room helping—or hurting—your guest experience? Join me on this episode of the Hotelier Helpcast as we explore practical, affordable ways to transform your breakfast space into a highlight guests will talk about long after checkout. Listen in for tips from the Mastering B&B Management course and plenty of laughs along the way!

Timeline:

• 0:00 – Intro & Why This Topic Matters
• 1:15 – The Power of Breakfast Theatre
• 4:50 – Comfort-First Furniture Choices
• 7:30 – Telling Stories Through Decor
• 10:15 – Layout Do’s and Don’ts
• 13:20 – Instagram Appeal on a Budget
• 16:45 – Quick Tips & Final Thoughts
• 18:00 – Invitation to Mastering B&B Management

#DesignaBreakfastRoom #BedAndBreakfast #BnBDecor #BreakfastRoomDesign #HospitalityTips #GuestExperience #BnBMakeover #InteriorDesignInspo #InstaWorthyBnB #BnBManagement #HotelierHelpcast

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/08/how-to-design-a-breakfast-room-guests-rave-about-088

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social‬‬‬

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development