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Bed, Breakfast & Business

Bed, Breakfast & Business

By: Gerry MacPherson
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 Welcome to the 'Beds, Breakfasts, & Business' Podcast! - the delightful corner where bed and breakfast enthusiasts rendezvous for tips, tales, and tete-a-tetes! Each week, we fluff up the pillows, brew a fresh pot of tea, and delve into the enchanting world of B&Bs. Oh, the joys of homemade scones, personalized decor, and those oh-so-unique guest requests! But let's face it - it's not always sunny-side up in our B&B journey. From managing the breakfast rush, to handling that charming but oh-so-noisy antique plumbing, or striving for that sparkling online review – we've been there, and we FEEL you! Navigate the beautiful, bustling, bed-making world of B&Bs with us. As we sift through questions, and sprinkle in some laugh-out-loud moments from every corner of this special universe. Trust us, you're in for some comforting company and surprising solutions. We also value your time, so each episode will be concise, straight to the answers without all the fluff. So, whether you're listening while flipping pancakes, or taking a well-deserved break on that oh-so-comfy porch swing, the ‘Beds, Breakfasts, & Business' Podcast! promises a weekly dose of fun, wisdom, and a whole lot of heart. Welcome aboard our global B&B journey! Brew, listen, and be bedazzled. This is the 'Beds, Breakfasts, & Business' Podcast!. And now, let's turn the page to our next chapter of delightful discoveries!Copyright@Keystone Hospitality Property Development | All Rights Reserved Economics Leadership Management Management & Leadership
Episodes
  • How Can I Gather Guest Feedback Beyond Online Reviews-095

    How Can I Gather Guest Feedback Beyond Online Reviews-095
    Oct 23 2025

    📘 Grab your copy of the “Your B&B Starter Blueprint”!
    https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

    Beyond Reviews: Using Guest Feedback to Shape Your Guest Experience


    Podcast/Episode Description & Timeline

    00:00 – Welcome, and what counts beyond just reviews

    02:00 – Methods to collect guest feedback (surveys, comment cards, conversations)

    05:00 – Analysing feedback: trends, numbers, and stories

    07:30 – Acting on feedback: small tweaks + staff involvement

    09:30 – The “Feedback Focus Week” strategy you can use immediately

    11:00 – How this links into B&B management best practices

    #GuestFeedback #BBSatisfaction #HospitalityTips #SmallHotel #B&Blife #ServiceExcellence #GuestExperience #FeedbackMatters #BedAndBreakfast #ThankYouGuests

    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2025/10/how-can-i-gather-guest-feedback-beyond-online-reviews-095

    📘 Grab your copy of the “Your B&B Starter Blueprint”!
    https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

    You’ll find more tools, templates, and scripts in the full course:
    👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
    https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8892038/
    Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

    Say hi on social
    Facebook: https://www.facebook.com/bedsbreakfastbusiness/

    LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

    Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

    BlueSky — @bnbprotips.bsky.social‬‬‬

    Listen to The Hospitality Property School PODCAST here
    https://keystonehpd.com/bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Show More Show Less
    9 mins
  • How Do I Deal With Guests Who Ignore Your B&B House Rules?-094

    How Do I Deal With Guests Who Ignore Your B&B House Rules?-094
    Oct 9 2025

    📘 Grab your copy of the “Your B&B Starter Blueprint”!
    https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

    When Guests Don’t Read the House Rules—What Next?

    You spent hours writing a lovely welcome book… but your guests clearly didn’t read it. What now?

    In this quick-fire episode, we chat about:

    • Common reasons guests ignore rules
    • How to reinforce expectations without sounding bossy
    • Our top method for polite confrontation
    • The genius tip we wish we knew earlier

    In this episode, we cover:
    00:00 - Welcome & quick teaser
    00:30 - Why guests ignore rules (and how it’s not always malicious)
    01:20 - Best places to post reminders
    03:00 - Sandwich method for difficult conversations
    04:15 - Smart additions to your booking email
    06:00 - Avoiding passive-aggressive guest books
    07:30 - Creating systems instead of frustration
    09:15 - BONUS: The one rule tip that works every time
    10:00 - Wrap-up and next steps

    #BBHouseRules #bnbtips #bedandbreakfastlife #guestetiquette #hospitalitymanagement #bnbowners #airbnbrules #bnbhousemanual #bnbcheckinchecklist #houseguestproblems #bnbhospitality

    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2025/10/how-do-i-deal-with-guests-who-ignore-your-bb-house-rules-094

    📘 Grab your copy of the “Your B&B Starter Blueprint”!
    https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

    You’ll find more tools, templates, and scripts in the full course:
    👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
    https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8892038/
    Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

    Say hi on social
    Facebook: https://www.facebook.com/bedsbreakfastbusiness/

    LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

    Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

    BlueSky — @bnbprotips.bsky.social‬‬‬

    Listen to The Hospitality Property School PODCAST here
    https://keystonehpd.com/bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Show More Show Less
    6 mins
  • How to Handle Early Check-ins Without Losing Your Schedule-093

    How to Handle Early Check-ins Without Losing Your Schedule-093
    Oct 2 2025

    📘 Grab your copy of the “Your B&B Starter Blueprint”!
    https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download


    B&B Check-In Chaos? Fix It!


    Ever been caught scrubbing the loo while your next guest rings the bell—two hours early? This week on Bed, Breakfast & Business, we break down how to handle guest timing requests with grace, professionalism, and a little humour.

    🎧 You’ll learn:

    • What to say when guests overstay
    • How to implement self-check-in
    • Why charging for early access helps your bottom line

    Chapters:
    00:00 – Welcome & Subscribe
    01:10 – Why Timing Requests Are a Big Deal
    03:00 – Setting Clear Policies (Without Sounding Harsh)
    05:45 – Should You Charge for Early/Late Access?
    08:30 – Self Check-In Options That Work
    10:00 – Scripts to Use in Awkward Moments
    12:15 – Takeaways & What’s Next

    #EarlyCheck-ins #bnbtips #guestmanagement #earlycheckin #latecheckout #bnboperations #hospitalitylife #bedandbreakfastuk #bnbownerlife #smoothcheckin #bnbsuccess

    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://bedsbreakfastsbusiness.com/2025/10/how-to-handle-early-check-ins-without-losing-your-schedule-093

    📘 Grab your copy of the “Your B&B Starter Blueprint”!
    https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

    You’ll find more tools, templates, and scripts in the full course:
    👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
    https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

    Join one of our groups
    LinkedIn — https://www.linkedin.com/groups/8892038/
    Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

    Say hi on social
    Facebook: https://www.facebook.com/bedsbreakfastbusiness/

    LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

    Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

    BlueSky — @bnbprotips.bsky.social‬‬‬

    Listen to The Hospitality Property School PODCAST here
    https://keystonehpd.com/bedbreakfastbusinesspodcast

    YouTube
    https://www.youtube.com/@BedBreakfastBusiness


    A Division of Keystone Hospitality Property Development

    Show More Show Less
    8 mins
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