In this episode of Bank Shot, Chad Hoffman sits down with Dean Blair, Executive Director of the Clark County Fairgrounds, for an engaging conversation about leadership, sales, and the power of experience. Dean shares his perspective on why creating the right moments matters, how doing the right thing and having fun at work shape lasting relationships, and what it looks like to lead in a way that allows teams to thrive without constant oversight.

Filled with humor and real-world reflections, this episode is less about step-by-step strategies and more about the mindset behind work people enjoy—and experiences people want to return to.

Leaders miss more shots than they make—and that’s okay. Onthis episode of Bank Shot, Richwood Bank CEO Chad Hoffman talks with Rob Leeds, owner of Leeds Farm and educator with OSU Extension, about leading with energy, humility, and curiosity.

Rob shares how he intentionally drives positive energy,empowers employees to make decisions (and mistakes), and uses simple tools—like daily “service tokens”—to create memorable customer moments. Chad and Rob also pull in lessons from Disney and Ritz-Carlton on training frontline staff and keeping “backstage” attitudes offstage.

If you’re building a team, serving customers, or trying to grow as a leader, this conversation will give you practical ideas you can bank on.

Lisa Marshall—longtime Marysville leader, executive at North Main Motors, and co-founder of Eda’s Italian Ice—joins host Chad Hoffman to talk servant leadership, community impact, and why titles don’t matter when the trash needs taken out. Lisa shares how her family’s “where friends buy from friends” philosophy helps North Main Motors push past the “used car dealer” stigma through radical transparency and do-the-right-thing decisions. She also opens up about launching Eda’s (and the sweet story behind the name), the power of frontline teams, and what lobbying in D.C. taught her about speaking up for the “good players.” It’s a conversation about trust, humility, and building businesses that make a difference.

In our inaugural episode, Chad Hoffman sits down with Heather Wirtz, Chief Experience Officer at Richwood Bank, to talk about what it really means to live your values in business.

From transforming banking into a relationship-driven experience to building emotional connections through service, Heather shares how her team brings Richwood’s DIAMONDS values to life—inside the branches, through Richwood Coffee, and in the community.

You’ll also hear about the books that shaped Richwood’s culture, the power of trust, and how values like “Drive Positive Energy” and “Seek Knowledge” guide everyday decisions.

If you're looking to build a business that people believe in, this episode is a great place to start.