In this episode of the BISA Portfolio Podcast, LeAnn Rummel returns with Lisa D’Ambrosio of MIT AgeLab and Alex Samoila of MassMutual Strategic Distributors to explore why women are becoming the “Chief Consumer Officers” of their households — and what that means for financial professionals.

Tune in to learn:

• Why 70% of widows change financial professionals — and how empathy and inclusion can prevent attrition.
• How women’s growing financial influence and caregiving roles are reshaping retirement planning.
• The implications of the $84 trillion wealth transfer and why engaging women now is critical.
• Actionable strategies for advisors to build authentic relationships with female clients and future-proof their business.

BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.

• Visit the Portfolio content hub
• Become a BISA member

In this episode of the BISA Portfolio Podcast guest host LeAnn Rummel, president and CEO at Cetera Investment Services, talks with Lisa D’Ambrosio of MIT AgeLab and Alex Samoila of MassMutual Strategic Distributors about MassMutual Strategic Distributors' research on how language shapes retirement planning.

Listen in for insights on:

• Why the words people use to describe “life after career” reveal hopes, fears, and priorities beyond financial projections.
• How generational and gender differences in retirement vocabulary can help advisors tailor conversations.
• Why understanding emotional drivers like family, freedom, and security is key to building trust.
• Practical ways advisors can use this research to deepen client relationships and prepare for longevity.

BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.

• Visit the Portfolio content hub
• Become a BISA member

In this episode of the BISA Portfolio Podcast, BISA President John Olerio, vice president of weatlh management at Lighthouse Wealth Advisors, talks with Gene Goldman, chief investment officer at Cetera, who draws a surprising parallel between today’s financial markets and the hit TV show "The White Lotus" — where surface-level calm conceals deeper chaos.

Listen in here or on your favorite podcast platform for insights from Goldman on:

• Why the S&P 500’s 28% recovery may be masking rising risks, including tariffs, high yield spreads and bankruptcies.
• How President Trump’s trade imbalance goals face significant economic headwinds.
• The parallels between White Lotus characters and financial figures — including Jay Powell and Armand — and what they reveal about market behavior.
• Why active money management is more important than ever, and how economic data, tariff revenues, and untapped cash reserves point to near-term stock opportunities.

This episode is sponsored by Cetera.

Lighthouse Wealth Advisors is a marketing name of Cetera Investment Services. Securities and Insurance offered through Cetera Investment Services, LLC, member FINRA/SIPC. Advisory services offered through Cetera Investment Advisers LLC. Cetera firms are under separate ownership from any other named entity.

100 LIGHTHOUSE DR DOVER, NH 03820

Investments: • Are not FDIC/NCUSIF insured • May lose value • Are not financial institution guaranteed • Are not a deposit • Are not insured by any federal government agency

BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.

• Visit the Portfolio content hub
• Become a BISA member

In this episode of the BISA Portfolio Podcast, John Olerio, BISA president and vice president of wealth management at Lighthouse Wealth Advisors, talks with Gene Goldman, chief investment officer at Cetera, about his top three investment themes for 2025 — the "Great Moderation," the evolving role of the Federal Reserve and the renewed importance of diversification — and how they remain relevant in the last part of the year.

Listen in here or on your favorite podcast app for insights from Goldman:

• Why the economy is showing signs of a slowdown and why the Fed may hold off on rate cuts amid persistent inflation concerns.
• How tariffs — once deflationary — are now expected to drive inflation higher, with 41% of CFOs planning price increases in response.
• Despite market headwinds, Goldman remains optimistic, viewing pullbacks as buying opportunities. He emphasizes the critical role of clear communication and data-driven analysis in navigating market corrections.

This episode is sponsored by Cetera.

Lighthouse Wealth Advisors is a marketing name of Cetera Investment Services. Securities and Insurance offered through Cetera Investment Services, LLC, member FINRA/SIPC. Advisory services offered through Cetera Investment Advisers LLC. Cetera firms are under separate ownership from any other named entity.

100 LIGHTHOUSE DR DOVER, NH 03820

Investments: • Are not FDIC/NCUSIF insured • May lose value • Are not financial institution guaranteed • Are not a deposit • Are not insured by any federal government agency

BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.

• Visit the Portfolio content hub
• Become a BISA member

In this episode of the BISA Portfolio Podcast, Jay McAnelly (Ameriprise Financial Institutions) and Lee Bennett (F&G Life) of the BISA Content Advisory Committee interview a diverse group of industry professionals and students on hot topics recorded live at the BISA Annual Conference.

The conversation features industry veterans Jane-ellen Porter (Wilmington Advisors at M&T), Tim Coleman (Centier Bank), Frank Rehhaut (Kinecta Wealth Management) and Kendra Cain (Arvest) as well as first-time attendee Kim Heisey (First Bank Texas) and college students Imani Washington and Jasmine Pierce, attending the conference alongside Financial Alliance for Representation and Empowerment (FARE) Executive Director Nicole Ridley.

Discussions cover emerging trends gleaned from the conference, like AI implementation, regulatory changes and strategies for aligning with Gen Z in the financial services industry.

BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.

• Visit the Portfolio content hub
• Become a BISA member

In this episode of the BISA Portfolio Podcast, Kevin Mummau and Kevin McCarthy from the BISA Research Committee talk with Scott Smith of Cerulli about how to effectively use BISA's Insights & Analytics Advantage monthly reports for success.

The conversation highlights the growing willingness of investors to pay for financial advice and emphasizes the importance of data-driven decision-making in areas like risk management, compliance, and understanding customer preferences. Listeners will gain actionable strategies for incorporating these monthly reports into their business practices to enhance their competitive edge in our industry.

Access BISA's Insights & Analytics Advantage Reports today.

About Kevin Mummau
Mummau is the managing director at CUSO Financial Services, L.P. (CFS) and Sorrento Pacific Financial, LLC (SPF), members FINRA and registered investment adviser. CFS provides investment and financial planning services to credit union members. As a senior executive at CFS/SPF, Mummau has over 35 years of broad experience in the brokerage industry. His diverse background covers many facets of the securities industry including, trading, supervision, operations, compliance, retail and branch management. Most notably, five years as the corporate OSJ and regional manager for a major independent broker dealer, responsible for supervising the production of 80 – 100 branch offices.

About Kevin McCarthy
McCarthy leads Geogia, South Carolina and the Premier Investment Group for Synovus Securities. Prior to that role, he was senior vice president and head of business development for SunTrust Private Wealth Management and SunTrust Investments. In that capacity, McCarthy led the growth, practice management and partnership initiatives within the broad wealth organization. McCarthy has decades of experience, having served in various leadership roles at prior firms including Wells Fargo and Merrill Lynch.

About Scott Smith
With more than 25 years of financial services industry experience, Smith leads Cerulli’s research efforts focused on investor behavior and advisory relationships. In his time at Cerulli, he has authored more than 30 in-depth reports on topics ranging from wholesale distribution to digital advice platforms. His research helps Cerulli’s clients understand how to optimize their platforms given the evolving demand for financial advice.

BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.

• Visit the Portfolio content hub
• Become a BISA member

In this episode of the BISA Portfolio Podcast, BISA Regulatory & Compliance Education Committee member Connie Capco of Northern Trust Securities talks with Jarret Jacobs of Fifth Third Securities and Debi Lucke of Ameriprise Financial Services about their approaches to navigating the world of customer complaints. They discuss the fine line between a simple service issue and a formal complaint, the importance of effective complaint management systems and the potential regulatory implications of mishandled complaints.

About Connie Capco
Capco is the director of sales supervision for NTSI Wealth Brokerage and responsible for day-to-day sales supervision and client-facing sales support for the dual registrant broker dealer / registered investment advisor. She serves as a liaison between wealth brokerage sales, NTSI operations, NTSI compliance and wealth management risk and control with the goal of creating efficient, frictionless fulfillment of products and services. Her extensive industry experience helps to drive growth in Northern Trust’s brokerage business and to further enhance the client experience through an integrated approach with wealth management partners. Capco earned a Bachelor of Arts in international business with a business management minor from Eckerd College in St. Petersburg, Florida.

About Jarrett Jacobs
Jacobs serves as the chief compliance officer for Fifth Third Securities, Inc. broker-dealer and registered investment adviser. He is responsible for the compliance and risk-related matters surrounding Fifth Third Securities’ retail and capital markets lines of businesses, including compliance with U.S. Securities and Exchange Commission (SEC) and Financial Industry Regulatory Authority (FINRA) rules and regulations. Jacobs has over 25 years of experience in broker-dealer and investment advisor compliance. Prior to joining Fifth Third Securities, Inc. in 2006, he served as RIA Compliance Officer for Raymond James Financial Services.

About Debi Lucke
Lucke is the director of the complaint resolution team at Ameriprise Financial Services, LLC, in Minneapolis, leading a team of compliance professionals who review and respond to customer complaints. She has worked in the broker/dealer field for more than 30 years, primarily in compliance and specifically in the customer complaint space. She is a subject matter expert regarding the rules and regulations surrounding customer complaint reporting and helps develop policies and procedures to ensure these obligations are met. Lucke is a member of the FINRA Complaint Initiative Committee and has served as a member of various working groups within the committee associated with regulatory reporting, as well as an Ameriprise Chairman’s Award for Excellence Finalist in 2021.

BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.

• Visit the Portfolio content hub
• Become a BISA member

In this final episode in the BISA Portfolio Podcast “DE&I Voices” series, guest host Logan Hickman of Nationwide converses with Megan Richter of Key Investment Services and Jermaine Perrien of Symetra about the value of diverse teams within the financial institution. Both Symetra and Key Investment Services have implemented DE&I initiatives, such as resource groups, training and leadership commitment. They discuss these initiatives and strategies for the future.

About Logan Hickman
Logan Hickman, ChFC®, CLU®, serves as director of advisory annuity distribution for Nationwide. In his role, he leads a team of high-performing sales professionals who are responsible for growing advisory annuity sales within the broker-dealer channel. Hickman is also responsible for helping design and implement long-term sales strategies that align with Nationwide's mission of protecting people, businesses and futures with extraordinary care.

Perhaps most importantly, though, Hickman is a fervent champion of diversity, equity and inclusion. Aside from the daily duties of his role, he serves as the President of Nationwide's Pride Employee Resource Group’s Scottsdale Chapter. He also serves on BISA's DE&I Committee and is a 2023 BISA Rising Star.

Hickman and his husband, Ben, live in Scottsdale, AZ with their cream-colored miniature dachshund, Whitney. Outside of work, they enjoy hiking (when it’s not too hot), long weekend trips and exploring the Phoenix food scene with friends.

About Jermaine Perrien
Jermaine Perrien has worked in the financial services sector since 2005. He joined Symetra Financial in 2015 and is currently assistant director of internal sales/talent and development for the retirement division. Perrien was recognized by BISA as a 2023 Rising Star and is a member of the Association for Wholesaling Diversity. He is passionate about providing opportunities, helping others realize their potential and increasing financial literacy. Perrien also serves on Symetra’s DEI Strategy Team and the retirement division’s DEI Leadership Council. A 2004 graduate of the University of Puget Sound in Tacoma, Washington, Perrien lives in the Pacific Northwest with his wife and children.

About Megan Richter
Megan Richter is a wealth management regional Eeecutive with Key Investment Services within the following markets: Ohio, Indiana, Michigan, Colorado, Utah, Idaho, Oregon, Washington and Alaska. She leads and coaches a team of Wealth Market Leaders leading Private Client Financial Advisors to grow her business through deepening our existing relationships and expanding our market share across Key Bank’s footprint.

BISA is the leading financial services industry association dedicated to serving those responsible for the marketing, sales and distribution of securities, insurance and other financial products and advisory services through the bank channel.

• Visit the Portfolio content hub
• Become a BISA member